Artesa is a leading ultra-premium winery in the Carneros region of Napa Valley with a diverse portfolio of highly limited wines and a robust wine club program. We are adding to our growing membership team and looking for a friendly, detail-oriented professional with an interest in customer service, wine sales and hospitality.
Summary: The primary role of this position is to assist in the preparation and execution of club shipments while delivering the highest level of customer service to all consumers. This full-time position requires 40 hours per week, Tuesday through Saturday and reports to the Direct Sales & Wine Club Manager.
Essential Duties & Responsibilities:
- Must possess exceptional customer service skills and have a passion for exceeding customer needs and expectations.
- Must be able to collaborate in a team environment and have enthusiasm for developing relationships, growing sales and discussing wine.
- Oversee inventory logistics for all club releases and assist in the processing of club order batches.
- Assist in preparation, planning and execution of all wine club events.
- Responsible for daily wine club and customer service support via telephone and/or email.
- Accurately create, update and maintain customer accounts in AMS database, including maintaining a log of customer contacts.
- Maintain knowledge of all wine club offerings, benefits and schedules, brand and wine information, marketing offers and hospitality options.
- Perform outreach to customers via phone and email for updated account information and order management.
- Assist with shipment logistics which includes but is not limited to; handling returned orders and proper communication to customers regarding overdue will call orders.
Additional Requirements:
- 1-2 years of customer service experience.
- Detail oriented, well organized and efficient in mastering and completing tasks.
- Ability to work independently and see projects and issues to a timely resolution.
- Proficient in Word and Excel. Experience with AMS a plus.
- Able to work weekend days and/or nights and holidays.
- Able to present a professional and positive manner & good humor at all times.
- Must be able to sit and stand for several consecutive hours.
- Must be able to lift 50 lbs.
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