We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
To learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!
- Responsible for understanding the overall operations of the table games and slot departments.
- Knowledge of the overall casino floor layout including table game and slot placement, and associated equipment and signage.
- Responsible for understanding the overall financial performance analysis of casino operations to maximize profitability. This includes initial game selection and ongoing changes to maintain a competitive product offering for our guests. Review of operational and labor analyses.
- Knowledge of the day-to-day operation of the Casino Cage/Credit and Count Room departments.
- Ensure team members comply with HCPN’s System of Internal Control, Casino Credit Policy and all company and departmental policies and procedures.
- Ensure the highest levels of Regulatory compliance and game integrity are maintained through ongoing review of Internal Control Policies as well as remaining vigilant in protection of all company assets.
- Demonstrates a comprehensive understanding and proficiency in managing the daily operation of the department in accordance with HCPN’s Internal Control System, departmental and company policies, Title 31 and SAR requirements.
- Thorough knowledge of the Company’s marketing plans and programs, both short and long range, to support sales and revenue objectives.
- Has full knowledge of all property F&B operations, including staffing, menu development, quality and profitability in all Food & Beverage front and back of house areas.
- Understanding of the people functions of Hollywood Casino at Penn National and its associated OTWs in accordance with the policies and practices of Penn National Gaming, Inc., regulations and administrative rulings of governmental organizations and other regulatory and advisory authorities and organizations.
- Knowledge of the safety and security strategy for the protection of guests, employees and the property. Understanding of all regulations as it relates to the security and surveillance of the casino operation.
- Establish and maintain a “team environment” within all reporting areas and associated support departments to ensure the highest levels of employee engagement, morale and overall performance is being achieved.
- Establish and maintain the highest levels of guest service throughout the casino floor through our Red Carpet Customer Service Program as a means of achieving our customer satisfaction goals.
Hollywood Casino at Penn National Race Course
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Job Responsibilities
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Check in guests and assist with event entry flow
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Hand out wristbands and confirm guest access
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Manage VIP ropes and maintain VIP area organization
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Escort VIP guests up the elevator to their assigned tables
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Support VIP table registration and guest coordination
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Professional, reliable, and comfortable working in a fast-paced event environment
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Strong communication and customer service skills
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Must wear all-black semi-formal attire
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Must be able to provide 3 recent photos (no filters), experience (if any), and contact information
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$30 per hour
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