STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!
www.stand8.io
We are hiring for a Project Manager – Incident Management for a cutting edge media entertainment company.
Key Responsibilities
- Manage, own and drive video streaming incidents to resolution.
- Proactively monitor issues assigned to Playback Services teams using incident management tools. Triage, and assign issues accordingly.
- Ensure the correct resources are working on the resolution of major incidents according to their severity.
- Partner and collaborate with technical data analysts, engineering, PMO, and release management teams to track issue resolution, validate KPI improvements, and celebrate wins.
- Document, update, and communicate incidents’ status, impact to users, next steps, and target dates for resolution to broader team and senior management.
- Manage open technical tickets to prevent escalations and identify when escalations are required and trigger such escalations accordingly.
- Facilitate meetings, cross-team collaboration, and breakout sessions.
- Create, maintain, and deliver comprehensive incident management documentation, process workflows, dashboards, and executive status reports.
- Establish, foster, and manage strong working relationships with stakeholders and teams.
- Drive continuous improvement, retrospectives, and lessons learned.
Qualifications/Requirements
- Bachelor’s degree in computer science, engineering, or related field.
- Minimum 4 years’ experience in a project management and/or incident management roles.
- Ability to advocate the users’ impact and ensure a sense of urgency is felt within the engineering community.
- Demonstrated experience driving incidents through to resolution keeping all stakeholders updated.
- Effective communication skills, knowledge of incident management processes, issue escalation, and attention to detail
- Advanced proficiency with a variety of incident management and dashboarding tools, Agile methodologies, and Agile management tools.
- Strong leadership skills with the proven ability to coordinate and influence remote cross-functional project team members from multiple internal departments or external teams.
- Understanding of the software/product development lifecycles, and release management.
Desired characteristics
- Understanding of video streaming KPI metrics.
- Experience with video streaming KPI monitoring tools.
- Highly collaborative, able to build strong relationships with internal and external teams.
- Adaptable performer who can lead effectively under pressure and through significant change.
- Results-oriented with initiative to work until job is complete.
- Passion for technology, streaming and digital media.
- Experience managing incidents of large scale-video applications.
The US base range for this contract position is $30-$40/hour. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training
STAND 8 Technology Services
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