Assistant Games Manager-Busch Gardens Williamsburg

Founded in 1927, HB Leisure is the world leader in skills games and family arcades. We operate in over 90 theme parks and attractions across 20 countries and growing.

We’re always looking for talent that believes in having fun. At HB Leisure, you’ll get to be a part of an exciting industry, where the days and nights are fast-paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. We currently have an exciting new opportunity for an Assistant Games Manager to join our team!

Our Assistant Games Managers assist the Games Manager with all aspects of games operations and management. In the Games Manager’s absence, they’re the ones who hold down the fort, assuming responsibility for games department management, from entertainment to the property and its equipment as a whole. Amid all their day-to-day, our Assistant Games Managers maintain an unwavering commitment to guest satisfaction and a dedication to developing the team’s staff. If you’ve ever thought of becoming a part of a great company with growth potential, then the Assistant Games Manager is a great place to start.

Daily Responsibilities Include:

• Responsible for supervising staff and the overall daily management of a designated shift in the Games department.
• Support, administer, and manage operational goals and monitor achievements of performance and profit objectives.
• Adhere to scheduling and coordinate with Games Manager regarding any concerns, with attention to guest satisfaction.
• Enthusiastically support, actively promote, and demonstrate superior customer service in accordance company standards and programs.
• Ensure customer service standards are followed by all team members and address issues as they arise.
• Work closely with the Games Manager to implement and oversee overall strategies for customer service, revenue growth, and expense management in order to maximize profitability.
• Share responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Perform continuous inspection of games areas, ensuring safety and cleanliness guidelines are followed
• Share responsibility for the overall integrity of daily operations on assigned shift.
• Maintain strict confidentiality in departmental and company matters.
• Uphold all policies and procedures provided by HB Leisure.
• Regularly interact with the general public, co-workers, and guests of various ages
• Monitor the productivity of team members and productivity of games (carnival and arcade games) and provide additional coaching and support as needed
• Observe and comply with both the Company’s and Park’s health, safety, and security policies

WHO YOU ARE

DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team

• Possess excellent guest services and interpersonal skills
• Experience in retail or sales
• Flexible schedule
• Excellent communication and leadership skills
• Positive and high energy
• High customer service skills
• Fast Learner
• Knowledge of POS register systems
• Experience in coaching and developing a team
• Experience in understanding overall day to day operations

Benefits & Perks

Competitive Compensation, Medical, Dental, Vision, 401K, Team Member Merchandise Discounts, and More!

To apply and find out more please visit our website www.hbleisure.com/careers.

HB Leisure is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.