Director, Content Operations

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

The Director of Content Operations oversees the content fulfillment needs of linear and non-linear platforms. He/she will identify and implement best practices for operational success and optimal execution of content strategy set forth by the Hispanic Streaming Group, Entertainment, News, and Specials divisions for Telemundo, Universo, Peacock, Xumo, among others.

Responsibilities

• Lead and supervise fulfillment plans to ensure deliverables are on schedule and on budget. Collaborate and work closely with Production Management, Content Strategy, and Technical Operations to complete the organization’s goals of delivering the best content and meeting and exceeding our viewers’ expectations.
• Serve as the primary point of contact for our operating centers on program delivery and broadcast-related matters.
• Serve as a strategic partner to identify and resolve content fulfillment issues (including issues relating to the delivery of assets and all its components).
• Create and sustain SOPs and business rules for practical system input and reporting.
• Maintain transparency and active communication with all key stakeholders throughout the delivery process.
• Escalate risks or delays to management and develop and communicate alternative solutions.
• Manage and develop direct reports.
• Works under the direct supervision of the VP, of Content Operations & Partnerships and is responsible for completing any other tasks as assigned by the supervisor

Qualifications

Basic Requirements:

• College degree in Communications or related field
• 10+ years of related experience in operations, logistics and fulfillment
• Knowledge of streaming, on-demand platforms terminology and its overall functionality
• Demonstrated decision making capabilities including problem solving approaches
• Advanced ability to manage multiple priorities with aggressive timelines; comfortable performing in a fast paced, dynamic business environment
• Excellent quantitative and analytical abilities
• Strong interpersonal and influencing skills
• Fluent in Office programs with particular emphasis in Excel, PPT & Visio
• Ability to lead collaborative meetings which result in clear, documented outcomes, a concrete understanding of ongoing management and follow-up for action items
• Bilingual in English and Spanish with strong written and verbal communication skills

Desired Characteristics

• A self-starter, able to multitask and work in a fast paced, dead-line driven environment
• The ideal candidate will have passion, creativity, and strong organizational skills
• Able to work independently and as part of a team
• Proven ability to manage, coach, and develop others
• Ability to inspire trust and influence management
• Demonstrated ability to work with broad parameters in complex situation
• PMP training and certification a plus

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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