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Many roles at LCS may require that we ask about your COVID-19 vaccination status. Please note that this role will be required to provide proof of COVID-19 vaccination as a condition of employment.

LCS is seeking an experienced hospitality focused Executive Director in the senior housing industry to oversee the daily operations at one of our start-up communities, Clarendale West End. Clarendale West End is located in Nashville, TN and will plan to open in the summer of 2024. Clarendale West End will bring premier senior living located close to world class entertainment, shopping, Centennial Park, and medical care. From the modern lounge areas and outdoor terrace to the well-appointed fitness studio, salon/spa, bar and bistro, it’s going to offer a luxurious lifestyle!

Thinking about future growth? LCS is the third-largest senior living operator in the Nation and has opportunities to expand your career through multiple avenues and we are dedicated to employee development at every level of your career. With over 140 communities in 34 states (and growing), there is a seemingly infinite opportunity to take your next step in your career.

Experience is Everything;

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.

From resident satisfaction to providing unmatched service to our communities and partners, we understand what goes into managing, marketing, and developing a successful senior living community. With more than 50 years of experience, we know exactly what to expect. The future of senior living starts today.

The Role:

• Actively participate in and provide leadership for the community and its staff. Supervise directly/indirectly all staff in the community.
• Direct the management team to ensure the success of the Community including accountability for all areas of operations meeting all financial and budgetary objectives.
• Participate and be accountable for oversight of all marketing and sales activities and results.
• Operate the Community in accordance with the Company’s policies and procedures and ensure the safety and security of residents and staff.

Marketing & Sales Leadership:

• Responsibility for overall sales/occupancy results
• Understand and have the ability to influence sales culture
• Hold sales teams accountable to utilization of sales systems and standards
• Lead and contribute sales, marketing and business development strategy

Overview

General Manager

As a General Manager (“GM”), you will lead the success of your store and team by setting the bar high for performance. You will coach, develop, and lead your team to reach Company objectives and metrics in a fast-paced, dynamic, and high-energy environment. Along the way, we’ll provide you with a training and development program to help you move your career forward.

Responsibilities

Oversee, coach, and develop all store Team Members in order to build new business and maintain store profitability. This includes training Team Members on systems, policies, compliance, account management, recovery, and daily performance reports.

Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs). Track, analyze, and train Team Members on various performance reports.

Lead your team to reach or exceed sales goals by selling loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.

Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company. This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.

Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 48-hours per week**.

Qualifications

• High School Diploma or equivalent required
• Minimum 2 years of experience and proven success in a supervisory or leadership role
• Excellent verbal and written communication skills
• Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required (certain state and local applicant exemptions may apply)
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications

• Associate degree or higher
• Prior leadership experience in a sales or customer service-oriented position
• Experience in retail, sales, or financial industry
• Bilingual English/Spanish is a plus and may be required for certain locations

Our Benefits Include**

• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Paid On-The-Job Training & Professional Development Programs
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
• Traditional 401(k) and Roth 401(k) with Company match
• Flexible Spending Accounts
• Basic and AD&D Life Insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
• 5 Day Work Week & Closed on Sundays
• Diverse Culture and Inclusive Environment

Learn More About Us

The TMX Finance® Family of Companies (“the Company”) is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering. These companies are represented nationwide, and their growth has launched a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you’ve come to the right place.

Our Commitment to Diversity, Inclusion & Belonging

Diversity at the TMX Finance® Family of Companies is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

• Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements .

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

All TMX Finance® Family of Companies Are Equal Opportunity Employers.

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