TMX Finance

Overview

General Manager

As a General Manager (“GM”), you will lead the success of your store and team by setting the bar high for performance. You will coach, develop, and lead your team to reach Company objectives and metrics in a fast-paced, dynamic, and high-energy environment. Along the way, we’ll provide you with a training and development program to help you move your career forward.

Responsibilities

Oversee, coach, and develop all store Team Members in order to build new business and maintain store profitability. This includes training Team Members on systems, policies, compliance, account management, recovery, and daily performance reports.

Manage overall store performance by meeting or exceeding Company performance standards, including Key Performance Indicators (KPIs). Track, analyze, and train Team Members on various performance reports.

Lead your team to reach or exceed sales goals by selling loan or pawn products to consumers, identifying local marketing strategies, leveraging business-to-business partnership opportunities, obtaining referrals, and hosting and participating in community events.

Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.

Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the Company. This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.

Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 48-hours per week**.

Qualifications

• High School Diploma or equivalent required
• Minimum 2 years of experience and proven success in a supervisory or leadership role
• Excellent verbal and written communication skills
• Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required (certain state and local applicant exemptions may apply)
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications

• Associate degree or higher
• Prior leadership experience in a sales or customer service-oriented position
• Experience in retail, sales, or financial industry
• Bilingual English/Spanish is a plus and may be required for certain locations

Our Benefits Include**

• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Paid On-The-Job Training & Professional Development Programs
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
• Traditional 401(k) and Roth 401(k) with Company match
• Flexible Spending Accounts
• Basic and AD&D Life Insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
• 5 Day Work Week & Closed on Sundays
• Diverse Culture and Inclusive Environment

Learn More About Us

The TMX Finance® Family of Companies (“the Company”) is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering. These companies are represented nationwide, and their growth has launched a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you’ve come to the right place.

Our Commitment to Diversity, Inclusion & Belonging

Diversity at the TMX Finance® Family of Companies is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

• Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements .

**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

All TMX Finance® Family of Companies Are Equal Opportunity Employers.

PI206903627

Overview

• Relocation assistance is available!

The TMX Finance® Family of Companies is looking for a Senior Director of Marketing to join our team. As Sr Director of Marketing, you lead a team of creative and strategic marketing and media professionals who are passionate about drawing audiences closer to the heart of our mission. Your understanding of digital, traditional, and omnichannel marketing and marketing technology concepts and efforts, combined with your business acumen and creativity, allows you to lead a team that not only raises brand awareness for the organization across our footprint and online, but also helps the bottom line by driving consumers to our stores and online products. Your leadership skills will help you lead your team to success while facilitating their development along their own career paths -allowing you to also forge your own. You are a strategic thinker who executes a results-driven approach and has the ability to thrive in a dynamic, rapid-growth environment.

Responsibilities

Drive the Company’s marketing strategy and elevate the brand to new heights.

Drive analyses focused on optimizing marketing performance.

Collaborate cross-functionally with product, operations, data, finance, and legal teams to deliver novel, actionable insights into customer acquisition and retention.

Drive all efforts related to analyzing, measuring, reporting, and testing across all marketing channels.

Oversee all traditional and digital media activities such as strategizing, planning, buying, developing, and executing, leading the team to develop creative solutions to driving potential customers to our digital properties and our stores.

Develop, implement, and maintain a digital marketing strategy including but not limited to SEM, SEO, Affiliate Marketing, Link Building, Media Buying, Reputation and Brand Management, Direct Marketing, Field Marketing, Website Development, Omnichannel Attribution, etc. while also managing and developing relationships with various media outlets to ensure the Company gets as much value as possible from all media investments

Build a deep understanding of the business and be able to effectively communicate results and present recommendations to key stakeholders throughout the organization.

Lead multiple strategic initiatives at once, while also being hands-on and diving deep into specific analyses as required.

Be a thought leader in the Company on all topics involving marketing data, analysis, and strategy.

Conduct and present insightful analyses on major marketing trends, challenges and opportunities that feature actionable recommendations to improve customer acquisition and retention

Manage the creation and updating of our consumer-facing websites as it relates to visual design, storyline content, and site visitor acquisition and retention.

Maintain and raise the profile of the Company’s online reputation and brand management process.

Maintain responsibility for Digital and Traditional Marketing budgets, including forecasting and planning for campaigns, materials, and other costs.

Oversee the growth and development of category specific, customer-centric, marketing plans with attention to detail; focused on driving awareness, acquisition and retention.

Build breakthrough, innovative marketing campaigns to drive category adoption and growth.

Evaluate KPI standards and monitor and review existing analytics on both digital and traditional campaigns, initiatives, and ongoing programs, producing reporting for executive review.

Define and continually challenge KPIs and metrics that are critical to optimizing marketing efforts

Work closely with the Business Intelligence & Data Warehouse and Accounting, treasury & Finance teams to ensure data required for marketing analysis is accurate, timely, and complete

Instill and maintain a strong corporate culture, focusing on positive intent, authenticity, and professionalism

Ensure all marketing output is aligned with overall business goals, values, and strategies.

Work to provide ongoing training and development opportunities for team members, ensuring they have continuous skills and career growth prospects.

Qualifications

• Bachelor’s Degree in Advertising, Marketing, Communications, or a related field
• 8+ years of experience in marketing, preferably with a multi-state and/or multi-brand reach
• 4+ years of experience leading and managing a team
• Media buying experience via television, OTT, and digital within the last 5 years
• Excellent written and verbal communication skills
• Strong negotiation skills with the ability to manage multiple vendor relationships
• Experience with and solid understanding of media buying
• Strong capabilities with branding and identity creation and management
• Strong knowledge of the digital media space and website management
• Expert knowledge of customer experience strategy and management
• Project management skills with time management and prioritization abilities
• Experience with and understanding of robust omnichannel attribution models and measuring platforms such as Google Analytics and data studio.
• Must be proficient in Microsoft Office Suite
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.

Our Benefits Include*:

• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Uncapped Flexible Paid Time Off
• Eligible to contribute to Company’s Traditional 401(k) and Roth 401(k) upon hire with Company Match
• Professional Development and Mentor Programs plus Ongoing Training Resources
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
• Flexible Spending Accounts
• Basic and AD&D Life Insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Performance-based career advancement
• Diverse Culture and Inclusive Environment

Learn More About Us

The Sr Director of Marketing is the leader of the Marketing Team, a group of professionals who are passionate about drawing audiences closer to the heart of our mission. Responsible for driving the marketing efforts of our brands, this team is dedicated to seeing each new initiative come to fruition from inception to implementation. To learn more about this team, visit https://www.tmxfinancefamily.com/careers/top-talent/creative-support/.

Check out what’s happening in our Company at https://www.tmxfinancefamily.com/tmx-talks.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

• Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Important: The TMX Finance® Family of Companies will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domain @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. For questions or verification, call 1- 855-TMX-JOBS.

All TMX Finance® Family of Companies Are Equal Opportunity Employers.

#INDCORP

PI190573550