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Employer Information:
American Institute of Architects (AIA) Arizona is a member association for architects and related professionals in the state of Arizona, with more than 1,350 members statewide in AIA Phoenix Metro, AIA Southern Arizona, and AIA Grand Canyon. AIA Arizona advocates for advancements in education, design excellence, legislation, leadership, and community outreach to increase the value and understanding of the Architecture profession. The AIA Arizona headquarters office is in downtown Phoenix. www.aia.org/arizona
Job Description:
AIA Arizona seeks a motivated individual to be responsible for the overall growth, development, engagement, and enrichment of our membership. This person plans, directs, coordinates, and administers membership acquisition, renewal, and benefits programs. The candidate will curate the AIA Arizona member experience, working with colleagues and volunteer members to guide the strategic direction of member growth and developing relevant content, resources, programs, and initiatives.
This is a permanent full-time position, working within a small team of colleagues in the AIA Arizona headquarters office in downtown Phoenix, reporting directly to the Executive Director of AIA Arizona.
Qualifications:
- A bachelor’s degree is preferred in areas such as marketing, communications, management, business administration, or other applicable 4-year completed degree. Acceptable equivalent experience to a bachelor’s degree would be 6+ years of professional work experience.
- Member association-related work experience is preferred, demonstrating competency in understanding membership within a nonprofit, as well as strong writing and organizational skills, budget understanding and management, project management, and administration.
With an interest in the Architecture profession, the candidate must have:
- a personable and communicative approach to relate to volunteer board members, chapter leaders, members, and potential members, all of whom are in the architecture profession.
- ability to balance creative ideas with follow-through production agility.
- excellent customer-service skills, innovative ideas, and a collaborative mindset.
- management skill to lead strategic initiatives and coordinate efforts with colleagues.
- confidence, a high degree of organization, and self-motivation.
Responsibilities:
- Develop and implement strategies for the recruitment and retention of the association’s members. Accountable for overall measurable increases in membership growth for the association.
- The role has a communications component: collaborate with the Executive Director and the Director of Local Chapters to oversee AIA Arizona social media and communications strategies
- Evaluates effectiveness of strategies, such as fee and membership category structures, services, materials, benefits, and policies relating to retention of current members and acquisition of new members, and recommends changes as appropriate to attain goals.
- Manages membership services, benefits, and policies.
- Plans and directs membership campaigns and events. Produces and maintains membership lists.
- Create, implement, and supervise new initiatives for the association’s chapters, particularly emerging professionals, to engage the members in successful programs.
- Collaborate with colleagues to develop, promote, and manage creative and effective recruitment, retention, and recovery programs, resources, and marketing collateral to assure attainment of membership development goals.
- Serve as the primary conduit for the association’s members in order to provide training, support, guidance, and consistency.
- Work closely with the Executive Director and colleagues to assist in organizing and managing annual conferences and an awards event.
- Research and develop member resources through surveys, studies, polls, and analysis of membership data and trends.
Additional skills/responsibilities include:
- Strategic and analytical thinker, highly organized and detail oriented.
- Ability to work with a small team of colleagues, while collaborating with the members: architects and related professionals who volunteer their time for the organization.
- Strong communicator: able to inspire and work with volunteer leaders and professionally represent the organization.
- Demonstrated project management experience with expertise in managing multiple projects through competing and conflicting priorities and deadlines.
- Demonstrated quality management ability: looks for ways to improve and promote quality, and demonstrates accuracy and thoroughness.
- A strong business acumen: understands business implications of decisions, and demonstrates knowledge of the business of a member organization.
- Excellent research, writing, and communication skills.
- Ability to speak publicly and effectively to individual members and groups.
- Proficiency in the full Microsoft suite, including Word, Excel, PowerPoint, Access, and Teams, the full Adobe suite including Acrobat, as well as membership database software such as Fonteva and accounting software such as Quickbooks.
- Working knowledge of social media and communications strategies for membership organizations.
- Additional responsibilities as assigned.
- Travel within Arizona may be needed for association programs and events.
To apply
Apply with cover letter and resume. The cover letter should summarize, in your own words, how your qualifications are suited for the position.
American Institute of Architects (AIA) Arizona provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
AIA Arizona
Pay Range: $90-100/hr
Duties:
- Customer Success Managers (CSM) lead the post-sales experience at Client. In this role, you will work with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional Client ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Successful CSMs are technology-savvy individuals who have experience with Client solutions such as Client Creative Cloud and ClientDocument Cloud with a clear understanding of the value of those solutions in driving business strategies and workflows. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making our customers successful.
The CSM position includes all of the following aspects:
- Accountable for Customer’s overall success with Client, including renewal readiness, adoption of Client solutions, customer health, and satisfaction
- Act as a trusted Customer point of contact throughout the Customer’s lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
- Effectively network within accounts to achieve successful execution of the customer’s strategy and roadmap
- Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
- Drive adoption of Client Digital Media products using data to provide insights and progress from baseline through the maturity curve
- Foster innovation and thought leadership by sharing resources and new ways your customers can use Client solutions to accelerate and advance their creative process
- Identify Customer risk, and work with extended Clientteam to create and execute on “get well plans
- Be the voice of the customer internally at Client sharing strategic use-cases, process improvements and asks back into the internal ecosystem
- Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer’s success
Skills:
- Passion for driving customer success and measurable outcomes
- Proven effectiveness managing an account portfolio of large, complex, and strategic accounts at a senior level
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Ability to prioritize, multi-task, and perform effectively under pressure
- Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnerships
- Existing knowledge of software in digital marketing and/or digital media space
- Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
- Tried effectiveness at leading and facilitating executive meetings and workshops
- Validated experience with account planning & customer success plans
- Effective at leading executive C-level discussions and presentations.
Education:
- Bachelor’s Degree and/or relevant work experience
- 5-10 years of related experience in technology (Customer Success, Consulting, Business Development, Sales Engineering, client-side experience, etc.)
- Strong experience with Client’sDigital Media Solutions (Creative Cloud & Document Cloud)
- Advanced knowledge of one or more key digital media workflows: graphic design, photography, illustration; UI/UX; video production; content and asset management; 3D, AR/VR; WIP creative collaboration
VARITE INC
Company Description
Active Insights (Ai) has developed a behavioral system using artificial intelligence and machine learning to protect people. The technology uses existing cameras in hotels, casinos, stadiums, schools, and other venues. It watches every corner of the venue, recognizes critical events, and accordingly informs surveillance and security staff. The technology further includes future modules to intervene with sex trafficking, intoxication, underage participation, and addiction, to name a few.
Role Description
This is a full-time role for a client-facing Project Manager. Applicants MUST have experience in a consulting role or with a client-facing firm. You will play a pivotal role in ensuring the successful installation and deployment of the system for our clients. You will be responsible for managing multiple end-to-end installation projects simultaneously, from initial planning to final delivery and post-implementation support. The job will be primarily located in San Diego and Las Vegas. Some travel will be required to visit client sites.
Key Responsibilities:
- Project Planning: Collaborate with clients and engineering/development teams to understand installation requirements and define project scope, objectives, and timelines.
- Resource Management: Allocate resources, both human and technical, to meet project requirements. Ensure that the project is adequately staffed and equipped.
- Risk Assessment: Identify potential risks and challenges associated with the installation process and develop contingency plans to mitigate them.
- Communication: Maintain open and clear communication with clients, project team members, and stakeholders, keeping them informed of project progress, issues, and changes.
- Budget Management: Monitor project budgets, expenses, and resource utilization to ensure that the project remains within financial constraints.
- Documentation: Create and maintain project documentation, including project plans, schedules, status reports, and post-implementation reports.
- Issue Resolution: Proactively identify and address issues and roadblocks that may impede the installation process and provide solutions.
- Training and Support: Provide necessary training and support to clients and end-users.
- Post-Implementation Evaluation: Conduct post-implementation assessments to measure the success of the installation, gather client feedback, and make recommendations for improvements.
Qualifications
- Bachelor’s degree
- Five years’ experience in Project Management, ideally in consulting or similar working with external vendors and clients.
- Excellent communication and organizational skills
- Ability to manage multiple projects simultaneously.
- Experience with AI-enabled technology is a plus.
- Experience in the hospitality or entertainment industries is a plus.
Active Insights Inc.
Title: Sr. Customer Success Manager
Duration: 12 Months (Possible Extensions)
Location: New York, NY / Remote
Duties:
** Local candidates are preferred. Open to remote candidates**
Customer Success Managers (CSM) lead the post-sales experience at CLIENT’s. In this role, you will work with our customers to build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment. In addition, you can expect to work closely with a cross-functional CLIENT’s ecosystem including Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Successful CSMs are technology-savvy individuals who have experience with CLIENT’s solutions such as CLIENT’s Creative Cloud and CLIENT’s Document Cloud with a clear understanding of the value of those solutions in driving business strategies and workflows. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making our customers successful.
The CSM position includes all of the following aspects:
Accountable for Customer’s overall success with CLIENT’s, including renewal readiness, adoption of CLIENT’s solutions, customer health, and satisfaction
Act as a trusted Customer point of contact throughout the Customer’s lifecycle, define measurable success plan with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
Effectively network within accounts to achieve successful execution of the customer’s strategy and roadmap
Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
Drive adoption of CLIENT’s Digital Media products – using data to provide insights and progress from baseline through the maturity curve
Foster innovation and thought leadership by sharing resources and new ways your customers can use CLIENT’s solutions to accelerate and advance their creative process
Identify Customer risk, and work with extended CLIENT’s team to create and execute on “get well” plans
Be the voice of the customer internally at CLIENT’s – sharing strategic use-cases, process improvements and asks back into the internal ecosystem
Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer’s success
Skills:
Passion for driving customer success and measurable outcomes
Proven effectiveness managing an account portfolio of large, complex, and strategic accounts at a senior level
Exceptional organizational, presentation, and communication skills, both verbal and written
Ability to prioritize, multi-task, and perform effectively under pressure
Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnerships
Existing knowledge of software in digital marketing and/or digital media space
Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
Tried effectiveness at leading and facilitating executive meetings and workshops
Validated experience with account planning & customer success plans
Effective at leading executive C-level discussions and presentations
Education:
Bachelor’s Degree and/or relevant work experience
5-10 years of related experience in technology (Customer Success, Consulting, Business Development, Sales Engineering, client-side experience, etc.)
Strong experience with CLIENT’s Digital Media Solutions (Creative Cloud & Document Cloud)
Advanced knowledge of one or more key digital media workflows: graphic design, photography, illustration; UI/UX; video production; content and asset management; 3D, AR/VR; WIP creative collaboration
TalentBurst, an Inc 5000 company
Looking for a Front of House Manager for Chicago.
Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host
and execute numerous events a week from corporate small happy hours, to social gatherings, to 3 coursed seated dinners.
Your first exposure is an intensive training program in one of our venues. Our Managers come from all backgrounds and industries, you are not expected to be an expert on day one, and will be given many opportunities within our training program to show your strengths. Every manager is required to run a workgroup, server, bar, host, busser, etc. We work as a team to ensure our venues are run at the highest level. Our managers embody this idea and drive it with the staff on a
daily basis.
Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it clear how to move the venue forward financially.
From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.
As we look toward 2023 we are opening 6 new locations; 2 in California, 3 in Florida, and 1 in New Jersey. We are hiring and building up our teams at our current 13 locations so we are in a position
to springboard and offer relocation to key team members to help lead these new venues. Our management team search is focused on individuals who are dedicated to consistently driving high standards and achieving service excellence. Those who enjoy a small-company-feel, are adept at building relationships, and have a single-minded focus on delivering quality should
apply.
Job Description:
Ability to hold company standards on a daily basis
Able to teach and inspire our hourly team members to exceed guest expectations
Able to interview and staff their workgroup to anticipate sales trends
Daily, weekly, and monthly calendars are organized to
hit inventory deadlines and venue goals
Able to work with Micros POS
PinPerks:
- Competitive Base Salary
- Stocks & Equity in a Growing Company
- 401K Program
- Paid Health Insurance Options
- Personal Time Off + Sick Days
- Complimentary Meals during workdays
- Growth and Relocation Opportunities
Pinstripes
Looking for a Front of House Manager for Northbrook, IL.
Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host
and execute numerous events a week from corporate small happy hours, to social gatherings, to 3 coursed seated dinners.
Your first exposure is an intensive training program in one of our venues. Our Managers come from all backgrounds and industries, you are not expected to be an expert on day one, and will be given many opportunities within our training program to show your strengths. Every manager is required to run a workgroup, server, bar, host, busser, etc. We work as a team to ensure our venues are run at the highest level. Our managers embody this idea and drive it with the staff on a
daily basis.
Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it clear how to move the venue forward financially.
From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.
As we look toward 2023 we are opening 6 new locations; 2 in California, 3 in Florida, and 1 in New Jersey. We are hiring and building up our teams at our current 13 locations so we are in a position
to springboard and offer relocation to key team members to help lead these new venues. Our management team search is focused on individuals who are dedicated to consistently driving high standards and achieving service excellence. Those who enjoy a small-company-feel, are adept at building relationships, and have a single-minded focus on delivering quality should
apply.
Job Description:
Ability to hold company standards on a daily basis
Able to teach and inspire our hourly team members to exceed guest expectations
Able to interview and staff their workgroup to anticipate sales trends
Daily, weekly, and monthly calendars are organized to
hit inventory deadlines and venue goals
Able to work with Micros POS
PinPerks:
- Competitive Base Salary
- Stocks & Equity in a Growing Company
- 401K Program
- Paid Health Insurance Options
- Personal Time Off + Sick Days
- Complimentary Meals during workdays
- Growth and Relocation Opportunities
Pinstripes
Looking for a Front of House Manager for San Mateo
Pinstripes is known for attracting exceptional people who are passionate about service. Our Venues are dynamic in layout and design, no one Pinstripes is the same as the other. We generally entertain hundreds of guests a week through our Bistro, Bowling, Bocce, or Bar areas. We also host
and execute numerous events a week from corporate small happy hours, to social gatherings, to 3 coursed seated dinners.
Your first exposure is an intensive training program in one of our venues. Our Managers come from all backgrounds and industries, you are not expected to be an expert on day one, and will be given many opportunities within our training program to show your strengths. Every manager is required to run a workgroup, server, bar, host, busser, etc. We work as a team to ensure our venues are run at the highest level. Our managers embody this idea and drive it with the staff on a
daily basis.
Managers will be exposed to every workgroup (service, host, and bar), manage different zones of the venue, run private events, and you will see daily, weekly, and quarterly financials so it clear how to move the venue forward financially.
From professional development classes, to mentoring and guidance from your colleagues, we create well-rounded restaurateurs who are also savvy businesspeople.
As we look toward 2023 we are opening 6 new locations; 2 in California, 3 in Florida, and 1 in New Jersey. We are hiring and building up our teams at our current 13 locations so we are in a position
to springboard and offer relocation to key team members to help lead these new venues. Our management team search is focused on individuals who are dedicated to consistently driving high standards and achieving service excellence. Those who enjoy a small-company-feel, are adept at building relationships, and have a single-minded focus on delivering quality should
apply.
Job Description:
Ability to hold company standards on a daily basis
Able to teach and inspire our hourly team members to exceed guest expectations
Able to interview and staff their workgroup to anticipate sales trends
Daily, weekly, and monthly calendars are organized to
hit inventory deadlines and venue goals
Able to work with Micros POS
PinPerks:
- Competitive Base Salary
- Stocks & Equity in a Growing Company
- 401K Program
- Paid Health Insurance Options
- Personal Time Off + Sick Days
- Complimentary Meals during workdays
- Growth and Relocation Opportunities
Pinstripes
Job Title: Membership Manager
Reporting to: Head of Membership
Who We Are…
The Ned NoMad is a new members’ club and hotel that opened in the heart of New York in summer 2022. It’s the first international ‘Ned’ site to open following the launch of The Ned London in 2017.
The Property…
Located in The Johnston Building and formerly the NoMad Hotel in Manhattan, the property was built in 1903 as a store and office building. The original architectural features have been honored, with interiors designed by the Soho House Design team.
The Ned NoMad offers a mix of members-only and public spaces, including 167 bedrooms and suites. Ned’s Club will give members access to a rooftop bar and terrace restaurant as well as a first-floor bar, grill, and lounge with live entertainment from The Atrium Stage, seven nights a week. New to the property is Cecconi’s, a modern day classic Italian restaurant.
The Role…
We are looking for a Membership Manager to report directly to the Head of Membership. This is a fast-moving business, so we are looking for the right individual to be autonomous and be able to pick up multiple tasks and projects at once.
Our culture is pacey but supportive, so you must be able to work in synergy with your peers and the different departments around you. Being an active communicator who is customer focused and detail-oriented is a must to ensure the experience we provide is unique, memorable, and fun.
Main Duties…
- Foster events and experiences that maintain The Ned brand and promotes member engagement.
- Act as the face of the brand to members and be available to respond positively to all inquiries and needs of our guests and ensure timely resolutions to any issues they may have.
- Competency on Salesforce platform; responsible for reviewing applications daily.
- Schedule and host member inductions to expectations, amenities, and benefits.
- Liaise when necessary to resolve any issues with cards, payments, or applicant paperwork.
- Monitor atmosphere and ambience; ensure that the service and attention our members and guest receive is of the highest quality throughout their experience.
- Work regular weekly floor shifts, producing a nightly report detailing the profile and atmosphere of the club and observations.
- Communicate regularly with F&B Managers, Hosts, and team to ensure seamless, efficient communication through shift and pass-on.
- Partner with all stakeholders; including People & Development, Finance, Food & Beverage, Operations, IT, etc.
- Collaborate with Head of Membership to support member retention, reducing attrition and increasing renewal ratios as agreed to budget.
- Gather feedback about the club (levels of service, facilities, and member perceptions) as well as participate in delivering solutions that can manage expectations and support a better experience.
- Facilitate access to the club for visiting high profile members and personalities (as well as a limited number of guests), ensuring they receive good service and enjoy their time as our guests.
- Manage member behavior reports daily; escalate to People & Development partners when necessary.
- An essential part of the job is being available on a flexible schedule and being willing to work outside “office hours”. For example, nights, weekends, and holidays (as needed and when applicable). This may or may not be required on a regular basis but is mandatory when needed.
- Responsible for managing a team, including setting expectations, giving feedback, and holding team accountable to deliver results.
- Ideal candidate will have management experience and can ensure deliverables are met for themselves and their teams.
Requirements/ Qualifications:
- Minimum of 3+ years’ relative experience with a proven track record of leading a professional, efficient, high quality, service-oriented operation
- 1+ years Management experience
- A long-term city resident with extensive knowledge of the local area
- Ability to work a flexible schedule including nights, weekends, and holidays as well as the ability to travel and attend various social functions.
- Daily use of the Microsoft Office Suite, Salesforce, and other systems.
- Ability to work effectively under time constraints and deadlines.
- Passionate about building and communicating The Ned brand.
The Ned
Bridgeway Capital Management is a Houston-based investment management firm founded in 1993. We believe our strong and principled organizational culture and our disciplined investment process allows us to deliver innovative investment solutions to institutions, advisors, and individuals. At all times, Bridgeway strives to put investors’ interests first by emphasizing integrity, performance, efficiency, and service. Bridgeway is a leader in relational investing, which unites results for investors with returns for humanity. Our approach to investing is statistical and evidence-based, motivated by a passion for servant leadership and global impact, which we accomplish by donating 50% of our firm’s earnings to organizations that positively impact humanity. Based on the evidence, we firmly believe that diverse and inclusive teams and organizations make better decisions and achieve better outcomes.
The Director of Institutional Sales and Client Relations is responsible for proactively leading client/prospect meetings and communications resulting in investment strategy sales and client retention. Bridgeway is looking for a professional to accelerate asset growth. The professional in this role will strengthen Bridgeway’s relationship with existing and prospective clients by developing and executing proactive, creative, and ongoing contact initiatives that increase understanding among clients/prospects of Bridgeway’s investment capabilities. The professional in this role will be responsible for growing all aspects of Bridgeway’s selling and serving as the relationship manager to a specific subset of the marketplace. The focus areas are in the endowment, foundation, OCIO, Family Office, and Alternative consultant areas. This individual should have significant experience selling and servicing into this market with both long only and alternative strategies. This role includes working closely with the Client Service and Marketing team providing leadership and support in marketing projects as needed. This individual will be a critical member of Bridgeway’s Client Experience team.
Candidates must possess the experience and expertise needed to perform the following principal responsibilities:
· Develop and execute a national comprehensive calling program.
· Represent Bridgeway strategies, philosophy, and process to the institutional investment marketplace.
· Represent Bridgeway at appropriate industry conferences.
· Establish, maintain, and nurture client relationships on behalf of Bridgeway.
· Conduct meetings throughout the U.S., independently and with portfolio managers.
· Relate back to Client Service and Marketing and Investment Management team trends in the marketplace to include recommendations for thought leadership topics.
· Align institutional client and asset growth with overall firm goals and resources.
· Identify and deploy appropriate internal resources required to broaden sales effort and drive client growth.
· Develop a sales and service model that aligns client needs with company and individual goals.
· Coordinate all client/prospect interactions with internal staff and third parties to ensure quality timeliness and cost efficiency.
· Coordinate and participate in new business finals presentations.
· Negotiate terms for new client asset transitions.
· Manage new client asset transitions.
· Manage client relationships including day‐to‐day support and regular formal and informal meetings and entertainment.
Skills/Passions:
· High energy: drive for success that parallels the culture of Bridgeway.
· Demonstrated passion for community impact and improvement.
· Strong long‐term relationship builder.
· Ability and most of all desire, to be a team player along with the drive to compete.
· Flexible and responsive to multiple and changing priorities.
· Proven negotiation skills with the ability to close business.
· Focused, result‐driven, and goal oriented even through adversity.
· Positive desire for ongoing personal and professional development.
· Working knowledge of all aspects of relationship management with depth in one or more areas.
· Familiarity with client reporting and ad‐hoc reporting.
· Sense of urgency, attention to detail, highly organized, and strong project management skills.
· Ability and interest in frequent travel.
Education:
· CFA designation and/or MBA with emphasis in finance, investments, or economics strongly preferred.
· FINRA 7 and 63.
Experience:
· Must have established contacts with national and regional investment consulting firms and institutional investors. Requires detailed knowledge of institutional client plan structures, asset allocations, and investment vehicles; with at least 10 years of experience.
· Must have demonstrable experience in successfully building and managing a wide variety of relationships with clients, consultants, and other service providers.
· Candidate should have excellent written and verbal communication skills needed to explain complex investment concepts and portfolio management strategies to investment committees, staff, and consultants with varying degrees of investment knowledge and sophistication.
· The ability to be consultative and client‐focused, as well as result‐driven is necessary, along with an “aggressively humble” approach to the role.
· The ideal candidate will have an in‐depth understanding of quantitative investment strategies.
Bridgeway Capital Management
MOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel’s employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact [email protected].
As an Enterprise Customer Experience Manager (CXM) for our Fortis Cybersecurity practice, your primary responsibility is maintaining long-term, post-sales relationships with existing and new customers across a wide selection of companies and industries. Pro-actively collaborate with customers to ensure they continue to receive on-going value from the Sentinel Fortis Services that they have purchased. You will focus on relationship management to ensure that the customers serve as positive references and continue receiving value from the Sentinel portfolio. This position can be remote but must provide occasional onsite support at our Downers Grove, IL headquarters.
The Enterprise CXM is key to interpreting data analyses and developing action plans accordingly and assist in making strategic data-related decisions by analyzing, manipulating, tracking, internally managing, and reporting data. They create and implement strategies to optimize the data systems and technology in use. They have up-to-date knowledge of current data tools and industry changes and analyze big data. They evaluate processes and technology and create detailed reports.
This role will be collaborating with multiple departments and does require customer interaction to explain data findings particular to the customer.
- At least 5 years’ experience within a Customer Success department in a cybersecurity SaaS organization (knowledge and familiarity with cybersecurity operations, methodologies, and products)
- General knowledge and experience in cybersecurity as a technical account manager or similar customer-facing role
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with diligence and accuracy.
- Professional communication and effective writing skills
- Demonstrated strong organizational and management skills.
- Must be highly accurate with details while multi-tasking.
- Adept at queries, report writing and presenting finding.
- Identify, analyze, and interpret trends or patterns in data sets.
- Locate and define new process improvement opportunities skills.
- Consultative approach to defining strategic engagements with customers to map, measure, and achieve successful outcomes.
- Excellent writing and verbal communication skills required
- The candidate must have a car, as this position requires travel between location and the transportation of equipment
- A valid driver’s license and proof of vehicle insurance will be required
- Legally authorized to work in the US without sponsorship
- Must demonstrate a “can-do” attitude
We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
What you get:
We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.
Sentinel Technologies