Enterprise Customer Experience Manager

MOTIVATED…..make IT happen!

 

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

 

About Us:

 

Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL. 

 

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

 

If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team.  Learn more at www.sentinel.com/careers.

 

As part of Sentinel’s employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

 

Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

 

If you are an individual with a disability and need assistance in applying for a position, please contact [email protected].

 

As an Enterprise Customer Experience Manager (CXM) for our Fortis Cybersecurity practice, your primary responsibility is maintaining long-term, post-sales relationships with existing and new customers across a wide selection of companies and industries. Pro-actively collaborate with customers to ensure they continue to receive on-going value from the Sentinel Fortis Services that they have purchased. You will focus on relationship management to ensure that the customers serve as positive references and continue receiving value from the Sentinel portfolio. This position can be remote but must provide occasional onsite support at our Downers Grove, IL headquarters.

The Enterprise CXM is key to interpreting data analyses and developing action plans accordingly and assist in making strategic data-related decisions by analyzing, manipulating, tracking, internally managing, and reporting data. They create and implement strategies to optimize the data systems and technology in use. They have up-to-date knowledge of current data tools and industry changes and analyze big data. They evaluate processes and technology and create detailed reports.

This role will be collaborating with multiple departments and does require customer interaction to explain data findings particular to the customer.

 

• At least 5 years’ experience within a Customer Success department in a cybersecurity SaaS organization (knowledge and familiarity with cybersecurity operations, methodologies, and products)
• General knowledge and experience in cybersecurity as a technical account manager or similar customer-facing role
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with diligence and accuracy.
• Professional communication and effective writing skills
• Demonstrated strong organizational and management skills.
• Must be highly accurate with details while multi-tasking.
• Adept at queries, report writing and presenting finding.
• Identify, analyze, and interpret trends or patterns in data sets.
• Locate and define new process improvement opportunities skills.
• Consultative approach to defining strategic engagements with customers to map, measure, and achieve successful outcomes.
• Excellent writing and verbal communication skills required
• The candidate must have a car, as this position requires travel between location and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude

 

We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

 

What you get:

We offer an energetic work environment with many corporate culture amenities, competitive salary, and rich benefit plan including: Medical, Dental, Vision, 401K, 529, Life Insurance, Income Protection Short and Long-Term Disability, Medical and Child/Elder Care, Flexible Spending Account Plans, Employee Assistance Program, Two weeks’ vacation, additional paid time-off for Personal and Sick, certification and hands-on training, and discounts for local event entertainment and health clubs.

 

Sentinel Technologies