Club Manager

The Noe Pond Club is a private family-focused club located on 35 beautiful acres in Chatham, NJ.

We are looking for a Full Time Year Round OR Summer Seasonal Club Director.

Role Description

This is a full-time OR seasonal summer (June-Aug) on-site role as Club Manager at The Noe Pond Club in Chatham, NJ. The Club Manager will be responsible for overseeing a team of employees, ensuring the day-to-day operation of the facility, coordinating events and activities, managing membership programs, handling finances and budgeting, and maintaining relationships with various stakeholders.

Responsibilities:

• Oversee daily operations of all aspects of the Club.
• Manage Assistant Managers, Department Heads, and other seasonal staff on a daily basis.
• Create and maintain a first-class service culture throughout the club property.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Disseminate information effectively and coordinate activities between departments on a timely basis.
• Confer regularly with staff to coordinate activities, assign and check work, and resolve problems.
• Consistently engage members, to ensure highest-quality experience in all aspects of the Club.
• Provide quality leadership in a positive and upbeat manner for the members, guests and staff.
• Address and resolve all member and guest complaints and suggestions, including general service, employee attitude, maintenance, and presentation of Club operations.
• Maintain an effective communication program where employees are treated in a fair, structured and consistent manner.
• Organize and staff special events as needed.
• Keep Management informed of potential problems and activities related to the smooth operation of the Club.
• Monitor payroll records to control overtime and maintain labor costs within budgetary guidelines.
• Monitor and assess product quality, satisfaction, and trends to determine if any change in programs or strategy is required.
• Ensure that food handling and safety guidelines are in effect and followed.

Qualifications

• Leadership and Management skills
• Strong communication and interpersonal skills
• Organizational and Time Management skills
• Experience in Facility and Event Management
• Budgeting and Financial Management skills
• Customer Service skills
• Attention to Detail and Problem-Solving skills
• Bachelor’s degree in Business, Hospitality Management, or related field
• Experience in a similar role in the hospitality or country club industry is a plus
• Familiarity with local community and surrounding areas

Please Note: A final and important step in our hiring process is for candidates to arrange personal reference calls with former managers and others we may choose.

The Noe Pond Club