Senior General Manager – Westfield Old Orchard

Do you want to help revolutionize a major industry? At Unibail-Rodamco-Westfield (URW), you’ll have the opportunity to impact the future of real estate by developing innovative and engaging places that reinvent being together. Come join a team that builds excitement about working at URW. You’ll get to work with leaders who are passionate about tackling changing consumer behavior with innovative experiences. All this bold vision means the company culture embraces evolution and change. We believe there is no “perfect” candidate and want to encourage applying even if all the requirements listed aren’t met. If you’re passionate about URW and looking to learn and grow, then we look forward to reviewing your application!

We are currently looking for our:

Senior General Manager

What we offer

The Senior General Manager (Sr. GM) drives operational success in the retail environment, leading the onsite operational and marketing management of the shopping center. This role is a key contributor to the total asset value creation working in partnership with Operating Management, Development, Leasing, and other internal teams.

RESPONSIBILITIES & ACCOUNTABILITIES

• Drive, optimize and deliver day-to-day operational excellence in accordance to established metrics and standards.
• Oversee specific center Facilities Management, Security and Risk Management teams/programs.
• Ensure optimal performance and full compliance with health, safety, labor, and environmental regulations.
• Coordinate and assist to facilitate new store and remodel projects with Leasing and the Retail Delivery team.
• Responsible for local procurement and contract negotiation/management.
• Manage corporate SCM (Shopping Center Management) policies and procedures as related to front-of-house and back-of-house operations.
• Contribute and collaborate with Operating Management team to develop 5-Year Business Plan strategy.
• Execute the Action Plan as defined in the 5-Year Business Plan.
• Develop long-term growth strategies for new and existing markets by driving and executing cost effective, realistic, and functional tactics.
• Plan and manage Common Area Maintenance and Capital expense budgets/forecasts within approved parameters.
• Locally develop with the Marketing Manager (MM) supported by Corporate Marketing with direction and final approval the center’s marketing and public relations plans. Implement plans driving and delivering on sales and traffic goals.
• Become the voice of the shopper while also delivering insights and trends related to the trade-area including other complimentary and competitive influences that potentially have future strategic consideration for the center’s vision.
• Lead the center’s customer journey experience programing.
• Key ambassador and representative of the shopping center developing and leading retailer engagement and support programs, local community/non-profit outreach, service providers partnerships as well as lead for relevant property tours with investment stakeholders.
• Analyze and evaluate data on a wide variety of complex real estate matters, including property surveys, architectural documentation, and title information.
• Actively engages in business prospecting opportunities driving additional management income opportunities as well as deliver annual storage budgets working in partnership with other sales divisions.

Sr. GM is to be consulted on the following matters before decision or action is taken:

• Contribute to 360 developments of the asset, including representing the Group locally, developing relationships with key players in the local community, follow-up on local urbanism, developments, and identifying/reporting development opportunities.
• Consulted on leasing deals affecting the common areas of the Shopping Center. (RMU, kiosks, brand activations)

Sr. GM is to be informed about decisions and changes that have been taken on the following areas:

• Legal matters related to tenant and/or other legal risk issues.
• Decisions or changes that affect the shopping center and are needed to know by the GM to be able to perform the tasks stated in this role description of responsibilities.

KEY PERFORMANCE INDICATORS (In Accordance to Center Specific Objectives)

• Driving Sales and Traffic
• Deliver Annual Business Action Plan and Marketing Plans
• CAM Budget Adherence
• Operating Capital Management
• Other Income – Storage Revenue
• The Customer Journey
• Health & Safety
• Energy Consumption Management

CORE COMPETENCIES

• Drives for Results
• Action oriented taking on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm all while securing and deploying resources effectively and efficiently.
• Plans and aligns teams effectively to optimize work processes/project management initiatives.
• Ensures accountability of self and others to meet objectives and commitments.
• Thoughtful Leadership
• Applies knowledge/insights of business and business influences to advance the organization’s goals.
• Builds strong customer relationships delivering customer-centric solutions.
• Manages complexity to effectively solve problems while maintaining good and timely decisions that keeps the business moving forward.
• Ability to consider future possibilities – creating the new and different innovative strategies.
• Balances and manages the interests of multiple stakeholders.
• People Management
• Effectively builds networks/partnerships inside and outside the organization and works collaboratively with others to meet shared objectives.
• Effectively conveys and communicates a clear understanding of the unique needs of different audiences.
• Creates an environment where people are motivated to do their best to help the organization achieve its objectives.
• Is persuasive driving vision and purpose.
• Attracts top talent and builds effective teams through effective leadership qualities.
• Self Attributes
• Demonstrates courage stepping up to address difficult issues and saying what needs to be said.
• Gains confidence and trust of others through honesty, integrity, and authenticity.
• Operates effectively even when things are not certain, or the way forward is not clear.
• Demonstrates self-awareness while actively seeking new ways to grow and to be challenged.
• Is a nimble learner through experimentation while possessing the ability to rebound from setbacks and adversity when facing difficult situations.
• Situational adaptability in real time to match the shifting demands of different situations effectively.
• Business/Real Estate Knowledge/Experience
• 5-plus years of progressive experience in shopping center/retail/property/hospitality management level roles.
• Demonstrated knowledge and interest for real estate and/or retail development, leasing property management operations.
• Fully versed in financial and business analysis and able to integrate regulatory, design marketing, leasing, and operational variables into sound business propositions.
• B.A. or B.S. degree or equivalent

Compensation

Exempt

$160,000 – $200,000 + Discretionary Annual Bonus

What is important to us

Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.

Our company purpose – to Reinvent Being Together – is about reimagining how individuals and communities come together, socialize, and enjoy dynamic experiences alongside one another in entirely new ways. We are at our best when we are TOGETHER safely and joyfully.

Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s differences.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.

Join us to Reinvent Being Together.

Unibail-Rodamco-Westfield