Simpli, a woman-owned and operated company, enhances the workplace experience through on-site and virtual platforms that blend events & experiences, amenity management, wellness, concierge services and technology. We combine the power of people and technology to amplify building amenities, create memorable experiences, increase well-being, and build lasting relationships for our partners. With our reputable team and seamless technology, Simpli is on the forefront of providing clients with unique and engaging workplace experience solutions.
With our continued growth, we are excited to announce that we are hiring a Meeting & Events Manager for an account in Washington, DC.
Job Summary
As the Meeting & Events Manager, you will oversee all aspects of the conference rooms, rooftop and green spaces within an office building. In addition to amenity management and in order to deliver a fully integrated experience, this position will also be responsible for the cultivation of a workplace that creates community, connections and well-being. You will have exceptional skills in customer service, be hospitality-focused and have strong attention to detail.
Daily Operations
• Calendar management for meetings and events to provide superior tenant experience and
engagement within the amenity spaces.
• Management of all events and meetings from start to finish ensuring events/meetings are
handled professionally and thoroughly.
• Work within an approved vendor network to source services such as catering, entertainment,
décor, AV equipment, etc. as applicable (proposal acquisitions, orders, deliveries, site visits,
etc.).
• Manage all internal support teams and external suppliers to ensure logistics around AV,
catering, security, room set-ups and cleaning are properly coordinated and executed.
• Basic knowledge required of audio-visual equipment to support client requests and
troubleshoot as needed.
• Responsible for invoice management and processing of accounting deposits/fees.
• Expertly manage and troubleshoot last minute changes/challenges and escalate as necessary.
• Responsible for monthly reporting and analytics to measure ROI and ensure deliverables are
being met.
Drive the Best Client Experience
• Manage, nurture, and develop a strong rapport with clients with a goal of building
relationships and fostering client trust.
• Deliver superior customer service and work with all parties to ensure successful planning and
execution of meetings and events throughout the year.
• Ensure total client satisfaction through understanding of client expectations, proactive
problem identification/resolution, and maximizing opportunities to build relationships.
• Manage vendors and building support teams appropriately to ensure timely and orderly
operational execution of meetings and minimize risk of client dissatisfaction.
• Provide timely and accurate communication to clients throughout the event process including:
inquiries, reservations, proposals, day of and follow-up.
Internal/External Marketing
• Effectively drive awareness and usage of all amenity spaces.
• Production & distribution of quality marketing collateral and email campaigns in conjunction
with internal marketing team.
• Build out client database and create marketing strategy to achieve long term goals.
• Meet with prospective and existing clients and prioritize site visits, open houses and
opportunities to host all tenants to create a sense of community.
• Provide quarterly reporting and action plans to ensure ongoing client satisfaction.
Qualifications
At Simpli we value Innovation, Well-Being, Perseverance and Empowerment. Our employees describe our company culture as positive, fun, supportive and creative. If the below qualifications sound like you, we invite you to explore joining our team:
- A Bachelor’s degree (Event management a plus)
- A minium of 2 years conference center experience required
- Prior experience within the commercial real estate sector or with employee engagement a plus
- Strong computer skills (Microsoft Office Suite, Canva, WordPress)
- Relationship building skills with the ability to recognize client needs and motivation
- Ability to be creative, problem solve and deliver strong results
- Self-motivated, organized, and proactive
- Ability to effectively strategize, prioritize, and execute
Benefits/Perks
Simpli recognizes the importance of work/life balance not only for our clients but for our employees as well. As a member of our team you can take advantage of:
- A Monday – Friday work schedule
- Paid Holidays
- Paid Vacation and Sick Time
- Paid Day Off for Your Birthday
- Comprehensive Medical Insurance with Employer Contribution
- Vision Coverage
- Dental Insurance
- Retirement Plan
- Life Insurance
- Accident & Sickness Insurance Plans
- Voluntary Short-term Disability
- Industry/Hospitality Perks
For more information about our company and our services, please visit:
Website – www.simpliengage.com
Facebook – www.facebook.com/simplienage/
LinkedIn – www.linkedin.com/company/simpliengage/
Instagram – @simpliengage
Simpli
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