Account Manager

About Orca

We’re building the next generation of retail through livestream and social commerce, which is poised to be a $250 billion business in the US by 2026. In our short three years in existence, we’ve already been recognized by Business Insider as one of the ‘12 Most Innovative Companies in Livestreaming’. Orca was founded by a team of digital media and content professionals that have helped build some of the largest creator businesses online. We’re backed by notable leaders in the creator economy, entertainment and global finance. Learn more here: https://orcashop.co/.

Job Description

Orca is headquartered in Los Angeles, CA and growing rapidly. We are currently expanding the Accounts team, and looking for individuals to join our growing Organization. As an Account Manager, you will partner with some of the most innovative social commerce brands and marketers out there, working with them to get on-boarded, execute on a number of deliverables, build strategic relationships and partnerships, manage the day-to-today communication, conduct and lead weekly meetings with the client providing updates and reporting on performance insights. Our foundations are in complete livestream and social commerce solutions for brands. We provide everything a brand needs in order to build a powerful, revenue-generating sales channel in live shopping. Orca is looking for self-motivated, service-oriented marketing and sales minded individuals to collaborate with multiple different teams to onboard new accounts, deliver extraordinary client outcomes, and scale existing business!

The Account Manager will also be responsible for proactively identifying and addressing challenges, working collaboratively to find effective solutions. The AM will support a number of livestreams, short shoppable videos and affiliate campaigns for social commerce brand accounts. The Account Manager will report directly to the Sr. Account Director and will work with the team to ensure consistent and effective communication internally and with clients. 

In addition to account and project management, the Account Manager should be comfortable in a lean environment that requires a self-sufficient, hand on approach. 

Candidates that excel in this role will be self-starters, extremely well-organized, maintain a strong ability to communicate and have a natural inclination toward quantifiable results and performance reporting.

Job Responsibilities

• Account and strategy expert, acts as the main point of contact for clients, TikTok partners as well as other internal teams 
• Works hand in hand with appropriate teams to on-board, manage and scale accounts 
• Cultivate and maintain strong relationships with clients ensuring client satisfaction and retention 
• Ownership of project management deliverables such as schedules, internal Drive organization, meeting notes and gathering performance data from Data Analytics team
• Responsible for maintaining client status documents
• Communication of progress, milestones and other relevant information to key internal stakeholders
• Conduct weekly client meetings, taking charge of setting meeting agendas and documenting action items
• Ensure timely follow-up on action items and deliverables 
• Build and present decks, performance reports and media plans 
• Review deliverables with Sr Account Director for accuracy and completeness before presenting to clients 
• Work closely with brands to understand their goals and objectives 
• Stay informed on industry trends (TTS, Live streams, Short shoppable videos, Affiliate network, Social Commerce)
• Proactively identify challenges, working collaboratively to find effective solutions

Basic Qualifications

• 3 to 5 years of experience in account management at a social media agency, creative agency or ecommerce agency
• Understanding of TikTok, YouTube, Instagram and other social media platforms
• Excitement to work in a fast-paced startup environment
• Ability to work onsite in a office location in Los Angeles 
• Bachelors in marketing or business management is preferred 

Required Skills:

• Ability to manage a range of account types, accurately work with advertising KPIs and marketing data sets
• Skilled communicator, who can effectively set an agenda, and lead meetings with attendees from all levels
• Strong analytical and relationship management skills
• Well organized, project management experience, demonstrated ability to prioritize tasks across multiple jobs and accounts to meet deadlines 
• Inherent, internal drive that leans more toward autonomy than requiring direction
• A team player, who thrives in collaborative environments, and learns quickly 
• Enjoy challenges and seek out the kind of solutions that address the root cause 
• Relentlessly committed to the business and success of every client 

Orca is committed to creating an inclusive space where employees are valued for their skills, experiences and unique perspectives. To achieve our goals, we celebrate diverse voices and aim to create an environment that reflects that commitment.

Hiring Manager: Rubina Mahbub

Orca