Director – SAP Account Management (Media / Entertainments)

LTIMindtree is hiring for Director SAP Account Management /Business Relationship Managers – New York, New Jersey.

The role is responsible for business relationships in a particular scope for specific business units at LTIMindtree. The role is focused on building relationships with Fortune 500 companies and mid-sized market leaders, C-suite executives, and senior leaders within various functions.

SAP BRM’s are responsible for driving the account’s profitable growth and success by

• Developing strategic relationships with decision makers in the account
• Creating and sharing sales success stories
• Ensuring customer satisfaction through world class delivery

As an SAP BRM, your main responsibilities are

• Identify the opportunities of growth in the account and to lead the account strategy
• Accountable for management of business satisfaction, business demand processes, and communication about the LTIMindtree Domain strategy and initiatives
• Proactive support to client’s evolving needs, in alignment with LTIMindtree strategy
• Relay the customer’s business needs to LTIMindtree resources
• Generating leads by interacting with the client stakeholders
• Accept and resolve any/all escalations from the Customer – ensure proper follow up and resolution.
• Drive customer satisfaction – ensure proper definition of success and agreement on success criteria.
• Stay connected with customers and ensure full understanding of current/future project demand.
• Assist customers as required to understand & rationalize their monthly invoice – ensure savings opportunities are identified and worked to ensure cost optimization
• Frequent program reviews with appropriate customer personnel

Required Skills:

• 5-10+ years of technical, pre-sales management, SAP delivery management or technical solutions experience. c-level client interfacing experience is required
• SAP Delivery Experience across SAP Implementations, Application Support & Maintenance, Rollout, Upgrade, Development etc.
• Strong transformation delivery experience in SAP S/4HANA; mature AMS/operations experience
• Vertical experience not relevant
• Graduated from a business school, an engineer, or an equivalent
• Experience in relationship management / account management.
• Entrepreneurial, and autonomous: you want an exciting new role to build & impact the market
• You want to join an international group to realize your full potential. You are creative and entrepreneurial.
• You will have a natural deep interest in technology, especially emerging trends, and will be able to articulate the impact of these trends on business models.
• You will be able to lead the customer towards solutions which are beneficial to them, through thought leadership & through being a trusted partner.
• You are fluent in English and local language.

Join one of the fastest growing global technology services firms and realize your full potential. The role helps achieve your full creative and entrepreneurial potential.

LTIMindtree