We are seeking a visionary and strategic Director of IT (USA) to lead our technology initiatives. The Director of IT will be responsible for driving technology transformation, ERP exploitation, leveraging data insights, and ensuring efficient IT services for our US business in line with our global strategy. This role will report operationally to the VP of DO & CO US and functionally to the Group Head of Technology.
In case you don’t know who we are:
We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, DO&CO offers gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.
Responsibilities:
- Take accountability for all US-based IT services, ensuring efficient delivery and alignment with global IT services.
- Act as the key liaison between the business and IT, understanding and prioritizing needs and requirements.
- Collaborate with leadership to design and implement the US IT strategic direction, aligned with global standards and industry best practices.
- Develop and maintain strong relationships with key stakeholders, leading engagement with senior business stakeholders.
- Manage the US IT budget and spend, aligning costs with IT strategy, initiatives, and budget baselines.
- Drive the integration of IT planning into the country business planning cycles, providing guidance on leveraging technology for optimal business outcomes.
- Champion the use of data within the business, driving value and awareness of data as a strategic asset.
- Establish and maintain effective working relationships with the Global IT team, ensuring alignment and collaboration.
- Develop, maintain, and provide leadership to the US IT team, ensuring appropriate resourcing and talent management.
- Manage IT Total Cost of Ownership (TCO), ensuring vendors deliver to business expectations and agreed SLAs.
- Establish regular reviews and governance to support business collaboration and effective communication.
- Lead local IT/Operational meetings, ensuring proactive reporting of IT data and statistics.
Qualifications and Requirements:
- Bachelor’s degree in IT/Technology or a relevant business-related field.
- Proven experience in a leadership role, driving IT transformation and delivering strategic outcomes in ERP and high-volume, customer responsive operational environments.
- Strong management skills, including cost-benefit analysis, decision-making, negotiation, and financial analysis.
- Technical fluency with a keen interest in emerging IT technology.
- Extensive knowledge of key business applications, such as MS Dynamics, SCM, WHM, SaaS, and Cloud.
- Comprehensive understanding of IT strategies, standards, policies, and structures in a global context
- Exceptional relationship-building and communication skills with stakeholders at all levels.
- Strong problem-solving abilities and abilities to drive results in a global, matrix/team environment.
- Ability to build strong relationships with business stakeholders, including executive officers and senior leaders.
- Proactive mindset with high levels of energy, tenacity, and enthusiasm to deliver results.
- Excellent planning and organizing abilities, with the ability to meet deadlines and deliver according to plan.
- Demonstrates integrity, teamwork, respect, and professionalism.
- Strong system aptitude and affinity with technology.
- Excellent command of written and verbal business English (and additional language requirements as applicable).
What we offer:
- Comprehensive health care, 401K, and medical, dental, and vision coverage.
- Free Parking: Convenient and hassle-free parking.
- On-site Cafeteria: Enjoy hot and healthy meals at our free on-site cafeteria.
- Engaging Work Environment: A welcoming workplace with fun colleagues and exciting events.
- Valuing Innovation: An environment that encourages new ideas and embraces innovation.
- Career Development Opportunities: Genuine opportunities for growth, both nationally and internationally.
- Leading the Gourmet Entertainment Market: Representing innovation in the luxury global gourmet entertainment industry.
Diversity & Inclusion statement
We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams – no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status and all the other fascinating characteristics that make us different and makes you. That’s what makes our team so special.
DO & CO AG
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