POSITION SUMMARY / OVERVIEW
As the Director of Customer Service, your focus would be on providing exceptional customer service experiences, ensuring customer satisfaction, and continuously improving service delivery to support the overall success of the Sleep Center
PRIMARY DUTIES AND RESPONSIBILITIES
As with any job, other duties may be assigned to you as appropriate.
- Oversee and manage the customer service team, including scheduling, assigning tasks, and providing guidance and support. This involves conducting team meetings, addressing any team-related issues, and fostering a positive work environment.
- Engage with customers directly on a weekly, biweekly, monthly or as needed basis. Handle all escalated customer inquiries, complaints, or complex issues to ensure timely resolution and customer satisfaction.
- Regularly monitor and assess the performance of the customer service team. This includes reviewing individual performance metrics, call recordings (if applicable), and customer feedback to identify areas of improvement and provide feedback to team members.
- Develop and deliver training programs to enhance the skills and knowledge of the customer service team. Conduct or coordinate training sessions, create training materials, and continuously coach team members on best practices.
- Analyze customer service metrics and prepare reports on key performance indicators (KPIs), such as response time, customer satisfaction scores, and first-call resolution rates. These reports help track performance, identify trends, and make data-driven decisions to improve customer service operations.
- Continuously assess customer service processes and workflows to identify areas for improvement, involving streamlining procedures, implementing new tools or technologies, and collaborating with other departments to enhance the overall customer experience.
- Collaborate with other departments, such as medical staff, administration, and operations, to ensure a seamless and integrated customer experience. This may involve coordinating efforts, sharing feedback and insights, and addressing cross-departmental challenges.
- Review and analyze customer feedback, including surveys, ratings, and reviews, to gain insights into customer needs, preferences, and pain points to help shape customer service strategies and drive improvements.
- Ongoing research to stay informed about industry trends, best practices, and new technologies to enhance the customer service function.
Hire Velocity
Related jobs:
Event Staff & Vendor Casting for Music Festival
Job Description
Seeking event staff and vendor types for a major music festival. This is a great opportunity for individuals who enjoy working in a fast-paced, energetic environment.
Job Responsibilities
- Assist with event operations and logistics
- Work with vendors and festival teams to ensure smooth operations
- Provide excellent customer service to attendees
- Perform assigned tasks as directed by event managers
Requirements
- Ages 18-35
- Must be a fresh face (no prior participation in this event)
- All ethnicities and genders welcome
- Reliable and professional attitude
- Comfortable working in a high-energy festival environment
Compensation
- $150 for 12 hours
- Filming takes place in Fayetteville, GA
Casting Call for Court Reporter/Stenographer – Film Production Opportunity
Job Description
A film production is seeking a professional court reporter/stenographer for an upcoming project. This is a great opportunity for individuals with experience in legal transcription to be featured in a production setting. If you have the skills and professional equipment, this role offers competitive pay and industry exposure.
Job Responsibilities
- Portray a court reporter/stenographer in a film production
- Utilize professional stenography equipment to enhance authenticity
- Follow directions from the production team for scene accuracy
- Maintain a professional demeanor on set
Requirements
- Must have experience as a court reporter or stenographer
- Own professional stenography equipment
- Available for a full-day shoot
- Comfortable working in a film production environment
Compensation
- $350 for 12 hours
- Industry exposure and networking opportunities
Casting Call: Experienced Casting Assistant for 5-Week Gig
Job Description:
A leading casting company is seeking an experienced Casting Assistant to join the team for a five-week gig. This role requires a hardworking professional with strong organizational skills, attention to detail, and a great sense of humor. The ideal candidate must be proficient in breakdowns, Eco Cast, video editing, and scheduling.
Job Responsibilities:
- Manage breakdowns and submissions efficiently
- Use Eco Cast to upload, edit, and organize audition videos
- Create detailed schedules and manage casting logistics
- Draft deal memos and maintain casting records
- Collaborate with the casting team to ensure a smooth workflow
Requirements:
- Previous experience as a Casting Assistant
- Proficiency in Eco Cast, breakdowns, and video editing
- Strong organizational and time management skills
- Attention to detail and ability to multitask in a fast-paced environment
- Excellent communication skills and a team-oriented mindset
Compensation:
- $800 per week
- Opportunity to work with a reputable casting team and gain industry experience