Learning & Development Manager

Are you a dynamic leader with a passion for nurturing growth and fostering excellence? Crestline Hotels & Resorts is on the hunt for a Learning & Development Manager who will be the driving force behind our commitment to continuous learning and professional development. Your innovative strategies will shape the future of our team, ensuring they have the skills and knowledge to excel in the ever-evolving hospitality industry.

This is a hybrid position (3 days a week in office) based out of our Corporate Office in Fairfax, VA.

The Learning and Development Manager assesses both corporate and hotel property developmental needs to drive training initiatives and identifies training solutions for employees at all levels across the organization. This position actively searches, creatively designs, and implements effective methods to educate, enhance, and recognize performance. In addition, this individual will serve as the corporate office cultural champion to assist in communications, management of employee new hire orientation, and setting the tone for high levels of employee engagement.

Key Duties & Responsibilities:

• Identify training needs, recommend and implement solutions, and evaluate and measure effectiveness.
• Lead the development and continuous improvement of a comprehensive training strategy ensuring strategic alignment of training and development with business goals.
• Design and develop programs and curriculum, partner with internal subject matter experts and/or external vendors to achieve defined training, learning, and development objectives.
• Conduct assessments and analyses to define performance, skill, and knowledge gaps and recommend training and development to drive individual and company-wide capability and performance improvement.
• Partner with the HR team to recommend and develop employee engagement programs and activities that enhance employee experience.
• Develop and implement a comprehensive communication strategy for training and development programs through digital and in-person delivery methods.
• Establishes and builds out a comprehensive Train-the-trainer program across the hotel portfolio
• Manages the Corporate new hire orientation program at the Corporate, Regional, and Remote levels
• Oversees and manages all of Crestline’s Development programs.
• Establish and maintain individual and organizational performance evaluation methods for training content, delivery, activities, engagement, and outcomes. Utilize metrics to validate knowledge transfer and return on investment.
• In partnership with the SVP of HR, acts as the Corporate Office Cultural Champion who oversees all events, communications, and other measures to promote a positive employee experience, culture, and high levels of engagement

Qualifications:

• Bachelor’s degree preferred, preferably in Learning Management, Instructional Design, Human Resource Development, or a related field.
• 5-7 years of learning and development experience including developing, implementing, and delivering training
• Strong consultative approach
• Measuring and evaluating employee experience
• eLearning design experience and demonstrated expertise in the technical development, implementation, and troubleshooting of web-based training modules.
• Experience in the hospitality industry or other service industry preferred

Crestline Hotels & Resorts