Director of Communications

U.S. Retirement & Benefits Partners is a leading independent national financial services firm specializing in employee benefit and employer-sponsored retirement plans for public school, government, corporate, and non-profit employers. We have more than 1,110 team members across 34 offices within the U.S. and India. The business was formed in 2008 and today is one of the largest independent specialists serving over two million participants nationally in the K-12 market.

To learn more about our company, please visit our websites: www.usrbpartners.com | www.usebsg.com

The Director of Communications role is a critical strategic role leading internal and external communications efforts to build a stronger national culture and community across both our U.S. based organization and growing international team.

With a recently promoted new CEO and new investment partner, USRBP is embarking on the next chapter of its evolution which involves continuing to grow through acquisition and accelerating coming together as one national company with a common shared purpose, mission, and values.

The Director of Communications will play a vital role driving organizational awareness of critical initiatives, ensuring clear and timely information throughout USRBP and continuing to strengthen our culture and brand. You will partner cross-functionally with the senior leadership team and key departments including marketing, sales, technology and others to oversee and manage the flow of communications in the workplace. This role reports into the Vice President of Marketing.

Responsibilities

• Lead internal and external communications and help build company culture through strong storytelling and reinforcing our brand values
• Be a strategic partner to the Executive and Senior Leadership Teams
• Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders.
• Elevate efforts to keep all employees informed through easy access to information and resources needed.
• Continue to increase employee engagement across the company, establish KPI’s and effectively summarize and report on progress.
• Ensure the company can respond effectively and appropriately in times of crisis and change.
• Partner with senior leaders to design and promote recognition initiatives.
• Continue to elevate the community impact and service to a national audience.
• Develop and manage through influence, a network of volunteer communication champions across the business to ensure a constant feedback loop and flow of ideas and content.
• Ensure the organization keeps up to date with the latest communication trends and technology.
• Collaborate with our Marketing team to manage external partners such as agencies and public relations firms.
• Plan, edit, and write content for a variety of internal communications mediums including company SharePoint sites, newsletters, job aids, emails, presentations, etc.
• Ownership of internal company communication outlets including content strategy and oversight.
• Work collaboratively with teams on strategic company projects and initiatives to develop communications strategy and oversee development and distribution.
• Draft messages or scripts from senior executives for presentation
• In partnership with human resources, develop the internal communication response to crisis situations that affect the organization.
• Coordinate website maintenance to ensure new and consistent information (articles, links, stories, events) is posted regularly and all employee and company information is kept up to date.
• Plan, develop, and distribute press releases to highlight significant company initiatives and events.

Skills & Qualifications:

• Minimum of 8 years in corporate communications with manager or director level experience
• Highly collaborative style; experience developing and implementing communications strategies
• Excellent writing/editing, verbal, and digital communication skills
• A strong track record as an implementer who thrives on managing a variety of key initiatives concurrently
• Relationship builder with excellent listening skills and the flexibility and finesse to “manage by influence”
• High energy, maturity, and leadership with the ability to serve as a unifying force and to position communications discussions at both the strategic and tactical levels
• Sincere commitment to work collaboratively with all constituent groups, including staff, board members, volunteers, donors, program participants, and other supporters
• Self-starter, able to work independently, and entrepreneurial; enjoys creating and implementing new initiatives
• Organizational skills and the ability to multitask and prioritize projects while working on a deadline or in a fast-paced environment.
• Expertise in strategic communications planning, including the development of measurable objectives and associated KPIs
• Demonstrated success developing communications with a DEI lens.
• The creativity to produce exciting and interesting content.
• Experience with public relations and/or crisis communications.

U.S. Retirement & Benefits Partners