CRM Marketing Manager

Our client is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by a community of fans. With billions of videos viewed and more than 1 billion words translated, our client brings global entertainment to fans everywhere!

We are in search of a Senior Marketing Manager (CRM Lifecycle) based in the San Francisco Bay Area. You will be responsible for developing strategies and implementing programs to activate, engage and retain our users centered around data-driven and customer-centric practices.

You are a critical thinker who loves delving into customer journeys and possesses strong analytical skills and business acumen. You are a creative strategist that turns insights into enticing marketing campaigns with impact. You are someone who is detail-oriented in execution but also can see the big picture. You have great interpersonal and communication skills, experience working cross-functionally across various teams, and have managed/trained individuals in their careers for success.

Key Responsibilities

• Own the global strategy, testing, and execution for all CRM/Lifecycle campaigns that deliver measurable business impact
• Engage with our consumers and volunteer community across various touch points (email, push, in-app, content cards), optimizing the right channel mix and frequency of efforts and driving towards activation, engagement, retention, monetization, and growth
• Create and define the segmentation strategy that enables personalization at the scale
• Drive creative strategy and execution across channels and journeys both for our viewer and contributor communities
• Produce, share and present strategy, results, and insights to senior leadership and across the organization
• Collaborate with the analytics team to create reporting and dashboards in order to better understand CRM performance and create transparency across the organization
• Ensure best practices and continue to improve the workflow of the CRM team, identifying operational efficiencies and vetting 3rd party tools to support team goals
• Work across teams (UA, Product, Community, Customer Experience, Analytics, Finance & Legal) and time zones (US, Singapore & Korea) to gain alignment and contribute to company OKRs
• Develop a small team of marketers and ensure their continued development and growth within the organization

Requirements

• Bachelor’s Degree
• 6+ years of CRM experience
• In-depth knowledge of digital marketing, especially in omnichannel CRM/Lifecycle marketing and retention/engagement strategies and personalization tactics
• Strong analytical prowess with proven ability to derive insights that create actionable initiatives
• Solid understanding of testing frameworks and methodologies and the ability to design end-to-end experiments
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Critical thinker with a problem-solving mindset
• Strong storyteller with experience building compelling and creative campaigns
• Excellent interpersonal, presentation, communication, and writing skills
• Experience using CRM automation tools (Braze or similar) and analytics & data visualization tools (i.e. Looker, Amplitude)

Preferred Qualifications

• Strong understanding of the media landscape, specifically in streaming and subscription-based services
• Interest in Asian entertainment
• Prior experience working with international audiences and/or online communities
• Fluency in Portuguese or Spanish (not mandatory)

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