Assistant General Manager

The Position:

Assistant Managers are the faces of our company. The AM provides the necessary leadership and structure for day-to-day operational functions as well as ensuring the park is delivering awesome, memorable guests experiences. This position is primarily responsible for providing customer facing solutions for customers as needed as well as providing guidance, training, oversight and assistance to hourly floor employees and ensuring the park is abiding by all company policies and procedures.

Duties & Responsibilities:

General Administration

● Understand completely all policies, procedures, standards, specifications, guidelines and training programs.

● Manage merchandise including clothing, shoes, socks, pens or related material.

● Inventory management and ordering.

● Store opening duties.

● Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.

● Provide advice and suggestions to the Manager as needed.

● Promotes good business principles by never discussing company business in public areas or with customers.

● Maintains a friendly, courteous and cheerful demeanor at all times.

Marketing, Programs and Events

● Execute Corporate promotional kits & train team to be knowledgeable on the offering.

● Manage special events (lock ins, corporate events, bachelor parties, youth groups).

● Oversee event staffing plans

● Working hand in hand with office staff to set up appearances, giveaways, and community outreach.

Financial

● Performs and/or oversees regular inventory procedures, including ordering, taking physical inventories, controlling waste, etc.

● Implements strategies for improving cost controls.

● Assign tills to cashiers.

● Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with facility policies and procedures.

● Compile and balance cash receipts at the end of the day/shift.

● Manage labor based on daily business changes while ensuring that all positions are staffed when and as needed and labor cost objectives are met.

Operational

● Monitors the workplace safety program.

● Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.

● Ensure that all guests are receiving the proper activity service according to company standards.

● Ensure that all food and products are consistently prepared and served according to the facility’s recipes, portioning, cooking and serving standards.

● Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

● Oversee the health and safety of customers and staff

● Fill in where needed to ensure guest service standards and efficient operations.

● Supervise and participate in park activities, kitchen and restaurant area cleaning.

● Ensure that all equipment is kept clean & t in excellent working condition through personal inspection and by following the facility’s preventative maintenance programs.

● Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the facility’s receiving policies and procedures.

● Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the facility, employees and guests.

● Resolve customer complaints.

Technology

● Master the point-of-sale, online booking and event scheduling software.

● Develop a proficiency in Microsoft Office programs (Excel, Word and Powerpoint).

Staff Management

● Assist General Manager in making employment and termination decisions.

● Develop and foster a work environment where all employees are free from harassment of any kind.

● Be knowledgeable of facility policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.

● Identify and train leaders for each area of the park.

● Train and develop supervisors.

● Report employee misconduct to the General Manager.

Perform any other duties as assigned, requested or deemed necessary by the General Manager.

Qualifications:

● Be at least 21 years of age.

● 3 years management experience

● Cash management experience.

● Event management experience.

● Possess great communication skills

● Have knowledge of service and food and beverage, generally involving at least three years of facility operations and/or assistant management positions.

● Possess excellent basic math skills and basic computer skills (Quickbooks & Google Suite) and a POS system.

● Be able to work in a standing position for long periods of time (up to 8 hours).

● Be able to reach, bend, stoop and frequently lift up to 50 pounds.

● Must have the stamina to work 50 to 60 hours per week

Job Type: Full-time

Salary: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 4 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend

Ability to commute/relocate:

• Capitol Heights, MD 20743: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 3 years (Required)
• Food service management: 3 years (Required)

License/Certification:

• ServSafe (Preferred)

Work Location: In person

Launch Entertainment