Luxury Travel Manager
Is a personal assistant professional who works directly with clients on behalf of Ten /Corporate Client helping them to organize and experiment the best possible combination of moments of their lives through our concierge services and selected assets.
Who We Are
At Ten our goal is simple, to become the most trusted service business in the world.
We are a leading global lifestyle management business with presence in 22 offices globally and more than 1200 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. To find out more about Ten, please watch this short video here.
To find out more about Ten, please watch this short video here.
Core Objectives
To build relationships with our most valuable members and to meet very complex requests and challenges set by our members and do so across a broad range of services. Will be dealing with extensive and complex luxury travel itineraries.
Every member of our team works hard to maintain the trust placed in us by our high-net-worth members and to radiate the integrity of our valued clients so the UHNW Lifestyle manager will follow up with existing and new clients, sending information related to their interests and needs.
Strong interpersonal and communication skills are a must, as forming a strong working relationship with clients is necessary for building large clients’ network. An individual working as a UHNW lifestyle concierge must establish a rapport with individuals quickly and build trust with potential or current clients.
A highly versatile and diligent multi-lingual professional demonstrating strong business acumen skills. With in-depth knowledge of the luxury market and a proven track record working with ultra-high net-worth clients and start-up entrepreneurs, or similar experiences.
Proven Capabilities
- Charismatic, confident, capable of engaging in several different types of conversation with the member on the phone or instant message channels, and even in person if required.
- Be able to deal with pressure and confident about themselves, good storytellers, interesting personal life, or interests.
- Negotiation skills (deal maker)
- Organised with a strong attention to details, resilient, and extremely resourceful with the ability to adapt to a wide range of working environments.
- Adaptable in times of uncertainty and significant change
- A ‘can do, will do’ mindset, willing to get whatever is needed done.
- A high sense of ownership in everything, it all counts.
- A starter-finisher mentality
- Exceptional verbal and written communication skills, combined with demonstrated problem-solving ability.
Commitment to Diversity
- We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.
Commitment to supporting the delivery of Ten’s environmental, social and governance goals, and promoting policy adherence
Requirements
Experience
- 3 + Years tenure in recent roles
- Executive Assistants / Personal Assistants experience preferred.
- Corporate concierge or hotel concierge experience preferred
- Event Planning /Management experience
- Account Managers / Commercial Role expertise
- Understanding and/or professional experience with High End Luxury Brands in retail (Tiffany, Louis Vuitton, Dior, etc) or High End Hotels (Mandarin Oriental Hotel Group, Armani Hotel Milano, Hilton, 4 Seasons, etc)
Benefits
Below are some of our benefits outside of Medical, Dental and Vision benefits.
- Aside from regular Medical, Dental, Vision, and others we have other benefits listed below:
- Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These are posted as they come in and vary by location.
- 22 days of PTO your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week).
- 3 extra float days after 2 years of work.
- Sabbatical every 5 yrs. of work.
- Tuition reimbursement
- Full catalog of learning modules that cover a wide range of categories. for personal and professional development
- Discount on Pet Insurance, legal advisory, and a multitude of other supplemental benefits
- IATA card after 90 days which gives access to travel discounts
- Monetary loyalty rewards at 3yrs, 5yrs, and 10 yrs of service
- Working Holidays: Ability to work from any of our 23 global offices for a short period of time.
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