Client Services Coordinator

At Savills, we help organizations find the solutions that ensure employee success. Sharply skilled and fiercely dedicated, our integrated teams of consultants and brokers are experts in better real estate. With services in tenant representation, capital markets, project management, workforce/incentives and workplace strategy/occupant experience, we’ve boosted the potential of workplaces around the corner, and around the world, for 160 years and counting.

Savills is looking for a Client Services Coordinator in our Charlotte office to utilize administrative and technical skills to provide support to assigned brokerage team(s); to help them achieve their business plan goals and objectives each year. This individual will be responsible for preparing proposal, presentation, and communication materials. Additionally, they will coordinate the distribution of internal and external marketing information.

The ideal candidate will provide back-up support to the entire office as assigned by Director of Operations.

Essential Functions:

• Provide administrative and graphic support as needed by brokers, including preparation and production of various reports and presentations.
• Help with office accounting, including preparing commission invoices, reconcile cash receipts, send out reminder invoices, follow up on past due invoices, process co-broker payments and submit expense reports.
• Coordinate on/offsite meetings including scheduling appointments, keeping calendars, and arranging travel itineraries and meeting room reservations.
• Utilize LinkedIn, and other sales management and/or marketing tools to assist brokers in tracking information.
• Update and maintain various information databases.
• Manage marketing email communications to clients and prospects.
• Work in cooperation with other Associates/Coordinators on large projects, during downtime, or as assigned by the Office Administrator or Branch Manager.

Skills (technical or functional skills i.e. PPT, Excel)

Strong computer proficiency including internet searching. Specific software programs utilized in the performance of this role include:

1. Microsoft Office Suite
2. Adobe Creative Cloud
3. Internet Research
4. CRM (Salesforce)

Competencies (attributes i.e., flexibility, collaboration skills)

1. Effectively communicate and interact with brokers, staff, vendors, and clients.
2. Consistently demonstrate a high level of performance and professionalism.
3. Ability to multi-task and meet deadlines in a high-pressure environment
4. Excellent command of the English language, both verbal and written.
5. Maintain discretion and exhibit sound decision making skills.
6. Exhibit a high level of attention to detail.
7. Self-starter and strong time management skills.
8. Strong work ethic and positive attitude.
9. Ability to adapt to company specific software.

Preferred Education and Experience

• Bachelor’s Degree preferred.
• 3+ years of experience in a real estate/in office work environment
• Fluent in MS Suite including PowerPoint, Word, and Excel

Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic.

Savills participates in the E-Verify program.

Savills North America