Aftermarket Program Manager

JOB SUMMARY

The primary responsibility of the Aftermarket Program Manager is to lead in the planning and execution of a variety of Aftermarket programs ranging from product upgrades for the fielded fleet to process improvements such as the online process through which MD Service Centers order parts from MD.

The ideal candidate will have 5+ years of experience in leading complex programs with formal project or program management training, is knowledgeable in product & process design methodologies, including Design for Six Sigma and Agile, has a very high level of skill in project management software such as MS Project, and Aerospace experience is desirable.

DUTIES AND RESPONSIBILITIES include the following.

• Develops project/program scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Coordinates internal and external resources for the flawless execution of programs
• Develops and drives program plans and schedules related to programs, including product upgrades, resolution of complex field problems, repair &overhaul improvements, product obsolescence issues, and Aftermarket processes.
• Ensures resource availability and allocation
• Develops detailed program plans to track progress to plan
• Ensures the appropriate approval processes are followed to manage changes in project/program scope, schedule, and cost
• Measures program performance using appropriate systems, tools, and techniques
• Report and escalate to management as needed
• Manage relationships between stakeholders
• Assess risks and develop plans and actions to mitigate risks
• Creates and maintains comprehensive program documentation
• Other duties may be assigned

SUPERVISORY RESPONSIBILITIES

None

SKILLS AND ABILITIES

• Proven work experience as a project/program administrator in Aviation or within a similar technical industry
• Strong technical aptitude and business acumen
• Good at problem-solving, making timely decisions, and dealing with ambiguity
• Ability to multi-task and prioritize workload within a very high visibility busy department is required
• Skilled at organizing, planning, and time management
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Excellent interpersonal skills, communication, planning, and organization skills are required.
• Working skills with Microsoft Word, Excel PowerPoint, and Project are required.
• Action oriented and driven
• Good at building effective teams, motivating others, listening, and resolving conflicts
• Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
• Up to 10% travel required with significant customer interface.
• Access to Export Control Information
• Regular attendance at the worksite

EDUCATION and/or EXPERIENCE

• Bachelor’s degree (B. S.) from a four-year college or university; and a minimum of 5 years of work-related experience and/or training; or equivalent combination of education and experience. Project/Program management experience in an aerospace environment is highly preferred.

· This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contracts, implied or otherwise, other than an “at will” relationship.

CERTIFICATES, LICENSES, REGISTRATIONS

PMP or PgMP is highly preferred

WORK ENVIRONMENT/PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is designated by the employer to be a safety-sensitive position.
• Work performed in an office and factory settings.
• Exposure to shop environment such as noise, dust, odors and fumes.
• Occasionally required to lift up to 20 lbs.
• Regularly required to sit, stand, bend, reach and move about facilities.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

MD Helicopters, LLC provides equal employment opportunities to minorities, females, veterans, individuals with disabilities, sexual orientation, and gender identity.

MD Helicopters