As the Client Service Representative you are the first contact the clients have; this is where first impressions are made. The person in this position must be able to recognize and meet the client’s needs, which include feeling welcomed and comfortable, being understood, receiving timely service, being remembered and recognized, and feeling appreciated.
Responsibilities
- You demonstrate the ability to accomplish tasks, knowing when to ask for assistance
- You display excellent communication skills with your peers, clients, and team
- You greed clients and patients by name in a friendly manner
- Recognizing and meeting clients needs
- Making pets feel welcomed
- Answering and facilitating incoming calls according to hospital policies
- Learn to use basic medical terminology, abbreviations, and key medical terms
- Recognizing severe/serious cases in need of immediate attention
- Keeping animals isolated from others when necessary
- Performing opening and closing procedures
- Make and confirm client appointments includes making sure the appointments flow easily
- Answering phones and directing clients to speak with a veterinary technician or veterinarian for all medical advice
- Making sure all files are kept neat in alphabetical order and client information is legible as well as current on addresses and phones numbers.
- Preparing patient charts for surgical procedures, and drop offs for technicians and doctors
- Ensuring patient medical records are obtained prior to appointments and added to patient records
- Keeping desk and reception area neat and organized, making sure all forms, paperwork files, tags and prices lists are out and available for the Doctors, veterinary technicians and veterinary assistants as needed.
- Collecting fees for services, writing up sales slips/receipts, and dismissing patients.
- Doing daily receipts.
- Be a vital member of the veterinary team working with veterinary technicians, veterinary assistants, and veterinarians
Qualifications
- High school diploma or equivalent.
- You are passionate and motivated to provide exceptional customer experience.
- You love working with animals and people and recognize that owners are an extension of their pets.
- You posses excellent customer service and communication skills.
- You are comfortable adapting to new scenarios, willing to learn new techniques, and think outside of the box
- You have excellent phone etiquette
- You are comfortable working in a paperless environment (using computer systems, PIMS systems, and credit card processing systems)
- You have the ability to work in a team oriented environment and are happy to pitch in wherever and whenever you are needed
- You possess a positive attitude and demonstrate excellent interactions skills with clients and animals in the reception area.
- You are able to handle money transactions accurately and with honesty.
- You posses sound decision-making and multi-tasking skills while working in a fast paced and sometimes stressful environment.
- Availability to work nights, weekend, and some holidays.
URvet Care Primary and Urgent Care
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