Responsibilities
- Discuss training plans with internal customers to build custom courses to suit their needs.
- Maintain records of training activities, participant progress, and program effectiveness.
- Develop programs and processes that provide a service to industry, business, students, and/or other external/internal clients.
- Serve as technical assistant or point of contact with customer until ‘go live’ date and hand-off to support.
- Update course documentation as needed to ensure timeliness and relevance.
- Has a mix of being a technical instructor and a solution architect.
- Coordination of training schedules to ensure the most efficient use of resources.
- Work in tandem with peers in technical training to develop best in class training department across all areas of training.
- Responsible for lectures, demonstration, discussion, and related instructional delivery methods.
- Deliver standard and customized training based on field needs and the delivery of new product and technology training in support of field readiness.
- Help to create, test, and review new and existing courseware.
- Build relationships with product development teams to understand roadmaps and plan for content updates or new training offerings.
- Keep informed of and maintain proficiency with all company products.
- Coordinate logistics for instruction events, including scheduling classes reserving classrooms, travel arrangements and preparing workstations.
- Corresponding with Global coworkers.
Qualifications
- Bachelors in business, business administration, computer science, engineering, or equivalent
- experience.
- MEWP and Telehandler experience and knowledge.
- Experience with basic computer programs.
- A leader and collaborator with strict attention to detail.
- Comfortable making decisions and suggesting problem solving measures.
- Demonstrated skill at time management.
- ANSI A92.22, A92.24, and B56.6; CSA B354.7, B354.8
- Must have electrical, hydraulic, and mechanical understanding, experience and knowledge.
Randstad USA
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