Client Relations Manager

WHO WE ARE

We at RoslinCT, are a world-leading cell and gene therapy contract development and manufacturing organization creating cutting-edge therapies that change people’s lives. Collaborative, dedicated, and talented people are the backbone of our culture, working both autonomously and in driven teams to make life-changing products utilizing ground-breaking science.

THE ROSLINCT WAY

Here at RoslinCT, our team can contribute to the development of revolutionary treatments. We live every day by our core values: Partner Focus, One Team, Personal Growth, Integrity, Innovation, and Trust and Respect. We put our employees at the forefront by providing a flexible and empowering work environment, an attractive benefits package, and an emphasis on work-life balance. Our people are the key to our success, at RoslinCT we focus on developing our corporate culture, people’s development, growth, and the ability to impact patients.

ACCELERATING YOUR FUTURE

The Manager of Partner Relations acts as a liaison between key partners and RoslinCT, a Global Advanced Cell & Gene Therapy CDMO for all business activities on a day-to-day basis. This position will maintain direct communication with partners and RoslinCT PMO on a regular basis to ensure the health and growth of the overall business relationship. The Manager/Sr. Manager Partner Relations will drive the preparation, submittal and execution of contract renewal and expansions, with the support of Business Development.

HOW YOU WILL MAKE AN IMPACT

• Manage mutually beneficial, long-term business relationships with partner portfolio.
• Provide a single point of accountability for identifying and managing resolution of business issues through the established project and governance structure. Support leadership and functional leads, as necessary, to facilitate partner alignment of operational and quality topics outside of the day-to-day project execution.
• Serve as Administrative Chair for all Joint Steering Committee Meetings; drive preparation and RoslinCT and partner alignment.
• Partner with PMO on complex partner change requests and Finance on appropriate financial models.
• Demonstrate effective written and verbal communication skills, professionalism, and ability to work with all levels in the organization as well as the partner’s organization.
• Exhibit a positive attitude and flexibility in meeting partner needs.
• Maintain a sense of urgency in accomplishing work. Prioritize requests and workload, and effectively conveys feedback to the project team and partner contact(s) when applicable.

Minimum Qualifications

• BA/BS degree or equivalent experience.
• 5+ years in client-facing roles required, including Account Management or sales support equivalent; ability to directly interface with clients on a very frequent basis.
• Strong financial acumen.
• 3+ years working in Biopharma industry; in a GMP environment a plus.
• General knowledge of Cell and Gene Therapy, biopharmaceutical product development, manufacturing, and regulatory requirements.
• Self-motivated, with excellent organization and communication skills. Able to work independently and part of a multi-disciplinary team.
• Ability to work in a fast-paced dynamic environment and effectively process multiple avenues of communication and requests simultaneously; drive decision-making and alignment with Commercial and Executive stakeholders
• Ability to make unbiased and rational assessments to support conflict resolution and uphold values of partnership with a demonstrated focus on client service, quality, and teamwork.

OUR COMMITMENT

All RoslinCT employees embrace the principles of our culture and values and are deeply committed to fostering an environment where diversity and inclusion are not only valued but prioritized. We believe a diverse and inclusive community empowers us to act courageously, care deeply, and dream boldly to impact people in big ways.

RoslinCT is proud to be an equal opportunity employer, we seek to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other applicable legally protected characteristics.

RoslinCT