Note: This is note a position with ForceBrands but a fulltime W2 role with one of our partners.
This is not a simple customer service role fielding inbound customer calls. This is a higher thinking role in which you’ll work with key stakeholders in operations, supply chain, finance and warehousing.
This role deals with a wide variety of tasks including, but not limited to the following:
- Maintaining and seeking ways to improve timely and accurate order processing,
invoicing, credit resolution and communication of on-time delivery, meeting required
service levels.
- Improving MPM customer service experience, creating engaged customers to support
our ambitious growth targets.
- Working cross functionally to manage customer charges, penalties, and fines,
improving service, and driving improvements to reduce cost to serve
- Manage communication to key internal stakeholders as required, including updates
on progress with new customer launches, issue resolution relating to US Customer
Service and stock shortage updates as needed
- Maintain and develop order processing procedures, policies, and standards
- Manage the development of the US Customer Service department to deliver the best
service to this rapidly growing region of the MPM business
- Lead and manage the set-up of EDI for new and existing trading partners as well as
issue resolution for existing EDI customers
- Review performance data, analyze statistics and compile accurate KPI reports
- Attend relevant cross functional meetings to help facilitate smooth running of order
processing, on-boarding of new customers, and improving wider business
Knowledge, Skills and Experience
- Strong customer facing communication skills – good listener able to identify, deliver
and present customer-based solutions both internally and externally.
- Communication strength and leadership clarity to elevate and resolve issues at
- Warehouse/DC/with 3PL Partners.
- Comfort in learning and teaching new tools, portals, and process improvements to
- find better ways of working and communicating.
- Able to lead teams to deliver service to meet developing business needs
- Experience working with an ERP system (Sage would be an advantage)
- Experience of working with EDI systems
- Experience of logistics, operations and 3PL would be useful
- Effective management – ability to engage and motivate teams, providing teams with
- the guidance and support to embrace change and including remote management
- Understanding of US customer chargebacks and fines process including dispute
management
ForceBrands
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Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities