Orama have once again been introduced to an early-stage security vendor. Series A, which raised over $50m in funding from multiple Tier 1 VCs.
WHY IS THIS DIFFERENT?!?
The Tech: They ensure your core systems are securely connected to third-party cloud services by extending access management and threat prevention to API keys, OAuth tokens, service accounts, and more. Their agentless, easy to deploy platform gives full visibility into all the connections of your core systems, detects threats & quickly remediates any issues CONTINOUSLY through the lifecycle of the applications you use.
They are on a mission to unleash productivity and reinvent how apps interconnect!
The role: Technical Customer Success Manager
Location: North East
Responsibilities:
- Opportunity to be founding CS member, defining playbooks & building processes from scratch.
- Developing and maintaining customer relationships.
- Preparing and leading onboarding new users and identifying opportunities for product and service improvements.
- Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.
- Strategically and innovatively solving problems as client and business issues arise
- Provide timely technical and product support. Dealing with escalations, ticket resolution & feature requests.
- Increase customer renewals and expansion.
MUST HAVE:
- Bachelor’s degree or equivalent in Computer Science/IT
- Cybersecurity experience (Ideally Cloud/AppSec/DevSecOps)
- Hands on experience with Public Cloud Services (AWS, AZURE, GCP)
- 3+ Years experience in customer success
- Experience in owning a book of business of 6-10 customer accounts
- Experience with increasing customer satisfaction, adoption rates, and retention
- Experience building and operating in an early stage company – highly preferred
Orama Solutions
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