CycleBar Stamford is seeking a dynamic full-time or part-time (minimum 30 hours/week) Studio Manager with dual expertise in sales and operations, preferably in the fitness and/or hospitality industry.
The Studio Manager is responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders) and securing member referrals. Under the management of the Franchise Owners, and the support of national sales directors and a CycleBar Experience (CBX) team, the Studio Manager must exemplify leadership qualities in all areas of the business. The Studio Manager must have the ability to build lasting relationships with current, prospective (and future) members in order build a strong ambassadorship and retain members. The Studio Manager is rooted in hospitality and upholds our mission of fueling energetic communal experience.
REQUIREMENTS:
- 3+ years of retail/service sales or fitness sales experience.
- Ability to manage and drive 2 revenue streams: memberships and retail.
- Ability to recognize areas of improvement and make changes using good judgement.
- An affinity and passion for fitness.
- Solid writing and grammar skills.
- Highly organized, proficient in data management, ability to prioritize and meet deadlines.
- Professional, punctual, reliable and neat.
- Strong attention to detail and accuracy.
- Trustworthy and ability to handle confidential information.
- Ability to work harmoniously with co-workers, studio members and the general public.
- Proficiency with computers and Studio software.
- Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
DUTIES:
- Membership sales
- Manage staff schedule
- Hire, Train & Supervise CBX team
- Partner with Lead Instructor for studio leadership
- Assist in social media with Social Media Coordinator
- Email marketing account management
- Maintain cleanliness and organization of the Studio
- Ensure all studio equipment and technology is working and submit trouble tickets promptly as needed
- Strategically manage marketing campaigns to generate leads for the studio
- Any other duties as assigned for the acquisition of new members and the retention of existing members
- Conversion of non-membership based users to membership base
- Conduct pre-planning activities each month including strategic outreach, for securing first time rider/lead flow
- Build rapport and lasting relationships with prospective and current members. Embrace hospitality and drive the CycleBar culture.
- Studio Manager will actively coach, train and educate our CBX team on Hospitality and Sales Conversion tactics. Manager will work with owners on team accountability
- Working with Studio Owners on setting Monthly, weekly, and daily targets for meeting goals
ADDITIONAL POTENTIAL DUTIES (BASED ON EXPERIENCE):
- Event/grassroots marketing strategy and implementation
- External marketing and lead generation
- Schedule and participate in networking/community events
COMPENSATION & BENEFITS:
- This position offers competitive compensation + commission; compensation structure to be based on availability (part-time vs full-time), experience & performance.
- Commission paid on revenue targets and achieving other designated KPI’s
- Discounted merchandise
- Complimentary CycleBar Classes at Studio
CycleBar Stamford
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