The Online Promotions Support Coordinator will deploy and manage electronic digital offers available to customers as well as provide additional support to the call center including but not limited to product and menu management, technical support, customer service and special projects. The Coordinator will also process emails and text messages created by franchise operators.
Duties and Responsibilities
- Deployment and management of promotion codes and eDeal coupons generated by local and national contracts through an online order database.
- Manage the email tool through setting up:
- Operators with access to the email blast tool
- Store lists
- Subject headings and images
- Local emails and text messages
- Work on special projects as assigned by the Online Promotions Manager.
- Provide On-Call Support on a rotation schedule with the other Online Promotions Coordinators.
- Additional Job Description
- Additional Job Description
Education, Experience & Certifications
- Associate’s Degree preferred
- 2-4 years of related data entry experience required.
- Experience troubleshooting technical issues preferred.
- Experience with a Point of Sale system and Restaurant Operations preferred.
- Experience working in a database comparable to PeopleSoft and MS Access
- Previous Customer Service experience is required
Functional Skills
- Understanding of eCommerce marketing and operations, domestically and internationally is recommended
- Proficient in Microsoft Word and Excel with the ability to effectively navigate through various systems and databases is required
- Excellent customer service skills preferred
- Ability to handle multiple tasks is required
- Execute a high level of accuracy with speed is required
- Very process and detail oriented is recommended
- Strong computer skills and quick with computer execution is required
Our Values
- EVERYONE BELONGS – Diversity, Equity, Inclusion and Teamwork
- DO THE RIGHT THING – Integrity, Character and Community
- PEOPLE FIRST – Customer and Team member Focus
- INNOVATE TO WIN – Think Differently and Lead Change
- HAVE FUN – It’s Pizza, It Has To Be Fun!
Our Core Competencies
- CUSTOMER FOCUSED – Put the customer’s needs first
- RESULTS DRIVEN – Commit to achieving objectives
- INNOVATIVE MINDSET – Open to new ideas and ways of doing business
- STRATEGIC THOUGHT LEADERSHIP – Engage in logical and systematic thinking
- COLLABORATION – Work together in the most effective way
Papa Johns is an equal opportunity employer.
Papa Johns
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