Engagement Program Manager

Are you passionate about designing transformative experiences for patients? Our growing patient experience team is looking for unique talent to optimize and reimagine the experiences we deliver. We are looking for an Agile Program Manager to lead the delivery of Engagement programs and multi-channel campaigns designed to deliver personalized experiences and improved patient health outcomes while driving business results.

As a Patient Engagement Agile Program Manager, you will lead teams in the delivery of mid to large-scale, cross-functional Patient Engagement & Personalization programs, and integrated marketing campaigns, from inception to execution and optimization. You will be responsible for organizing, facilitating, creating, and maintaining all aspects of patient Engagement programs and multi-channel marketing campaigns. Programs will range from more technical to strategic and operational. Responsibilities include backlog refinement, leading PI and sprint plans, change management, and supporting the Personalization and Engagement Roadmap.

This leader will have strong program management, project management, and agile framework experience – seamlessly leaning in to both technical and business acumen – to reimagine how we use technology to communicate, engage and influence patient behaviors across the Village. This leader will also need to excel at building relationships quickly in a dynamic organization and work closely with cross-functional stakeholders to bring a program or campaign vision to life.

This is a highly visible role at the forefront of DaVita’s focus on patient-centered care.

Program management, program execution and oversight:

• Support developing and lead execution of engagement roadmap that delivers personalized patient programs and campaigns.
• Leads, plans, schedules, tracks, and manages program deliverables, goals, and milestones and other “success” criteria; adjusts program plans and/or resources to meet changing needs and requirements
• Facilitates the capturing and prioritization of program requirements including people, process and technology dependencies; defines and manages program scope
• Develops and executes program stakeholder management plan, including roles and responsibilities; understands and ensures compliance with various governance structures in place
• Acting as key contact for program stakeholders; Liaising with key stakeholders to understand program demand and working with leadership to create appropriate resource plans
• Monitor ongoing results of key initiatives as measured by KPIs and supporting business metrics
• Driving all PMO & Agile processes and standards within the program
• Cross functional Risk Mitigation at Program/Portfolio Level

Portfolio Management

• Creates and maintains year over year budget with IT, Business, and Financial Leadership
• Financial Forecasting in partnership with cross collaborative inputs
• Actuals tracking and EAC Projections
• Vendor tracking and invoicing
• Executive reporting & communication – prepares and delivers engaging, informative, and well-organized presentations to executive and other audiences

Qualifications:

• 8+ years of project and program management experience
• 5+ years of Marketing campaign delivery experience
• 3+ years of experience managing multimillion-dollar budgets
• Experience using PPM (Project and Portfolio Management) tool
• Experience leading cross-functional, matrixed project teams
• Ability to build strong relationships across multiple lines of business
• Experience project managing within Agile and SAFe shops
• Project Management Professional Accreditation and/or Agile Certifications
• Experience with modeling and mapping as-is and to-be business processes
• Healthcare experience preferred

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

DaVita Kidney Care