Orama have once again been introduced to an early-stage cybersecurity vendor. Series B, raising over $100m in funding from multiple global VCs.
The Tech: Empowering application security and development teams complete visibility and actionable context in order to prevent risks across their modern applications and software supply chains, so they can deliver secure applications to the cloud.
The goal is to build one platform for Dev, Sec & Ops that enables proactive remediation of critical risks in cloud-native applications and accelerates secure software delivery.
Role: Customer Success Manager
Location: North East
Experience needed:
- At least three years of experience in the security field as a Customer Success Manager or Sales Engineer. You are a strong problem solver with the ability to come up with creative and innovative solutions to challenges & customer requirements you have not encountered before.
- Solid oral, written, presentation, collaboration, and interpersonal communication skills make you the right person for this job.
- Relevant experience in the application security domain; SAST/SCA vulnerability prioritization, threat models, security code review, etc.
- Passionate about working in a fast-paced, dynamic startup environment and enjoy collaborating with others and being part of a strong team.
- Focused on customer partnership & success, building long-term strategic relationships and champions at all levels.
- Advantage: Experienced with docker / kubernetes, cloud-native application, and IaC technologies as well as in DevOps, CI/CD technologies, tools, and environments.
What you will be required to do:
- Represent & advocate for the customer while providing internal feedback on how we can improve, translating customer usage and feedback into actionable insights and feature ideas that help shape our solution.
- Manage post-sales activity for customers through strong relationship-building, product knowledge, planning and execution. Their success is our success.
- Ensure that a plan is in place with each customer for deployment, onboarding and expanded use of the Apiiro platform, and align with their success goals.
- Maintain a deep technical understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
- Simultaneously work with multiple customers who are at different points in the account lifecycle, each requiring a different approach & strategy to be crafted.
- Identify opportunities to develop new technical content and training materials to ensure successful customer onboarding and usage.
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