Customer Success Manager

Are you customer oriented and committed to delivering top performance? Do you want to work in a company which values fairness, honesty, and team spirit, promotes personal growth and development, and likes to have fun and enjoy life? If that sounds like you, we would be delighted to have you join the Sensirion US team!

Sensirion Connected Solutions (sensirion-connected.com) specializes in providing sensor-based, end-to-end solutions and services to improve efficiency and reliability for a more sustainable future. By combining unique innovative sensor technology, data analysis and a well-thought-out user experience, Sensirion Connected Solutions offers easy-to-use and scalable solutions for emission monitoring and predictive maintenance. The company is located in Stäfa, Switzerland, in Berlin, Germany and in Chicago, Illinois, USA. Sensirion Connected Solutions is part of Sensirion Holding, a global leader in the manufacture of digital microsensors for high-performance environmental and flow sensing. If you identify with our philosophy of “high tech – high end – high performance”, then join our team and become part of the Sensirion success story.

Your Opportunity:

Work for a global leader in the dynamic and competitive air quality and environmental monitoring industry. The Customer Success Manager is responsible for building strong relationships with North American customers and monitor their experience with our continuous monitoring solution Nubo Sphere. This position requires a strong working knowledge of customer service as well as communication skills, result-driven and solution-oriented thinking, hands-on mentality while simultaneously applying data analytics and engineering expertise. You will have the ability to form a new business from the ground up with the backing of the world’s leading sensor expert. This will provide the opportunity to build customer relationships, as well as application and product expertise while working with Fortune 500 companies’ top teams. You will be challenged daily by working closely with Sensirion global Sales, Customer success team, Product Managers and engineering.

Job Responsibilities:

• Be an expert on Sensirion’s continuous monitoring solution and daily support customers in North America to successfully deploy it.
• Collaborate globally with Key Account Management, R&D, and Product Management to execute action items and support customer projects.
• Leverage your engineering skills to help solve problems to enable a successful evaluation and implementation of our solutions.
• Coordinate successful customer onboarding of Sensirion’s continuous monitoring systems. Empower our customers through successful onsite demonstrations, trainings, and collaborative visits.
• Identify and communicate customer needs and market trends to Business Unit for new product ideas and/or product improvements.
• Accelerate customer adoption through education, enablement, and regular business meetings.
• Work from anywhere (remote) close to and frequently onsite at our targeted customers.
• Travel approximately 20-30% (as needed) visiting customers, but also, to US Headquarters in Chicago or Switzerland for meetings as required.

Your Profile:

• Previous experience in Engineering required.
• Bachelor’s degree in Engineering (EE or ME preferred), or Physics, Master’s degree is desirable (but not required)
• 3+ years of Management and delivery of SaaS based solutions and services (preferably in Oil and Gas industry).
• 3+ years of Customer Success, Business Development, Account Management, or equivalent experience, with demonstrated success in empowering and supporting customer relationships.
• Prior experience as a Project Management Professional (PMP) is desired; but not required.

Competencies:

• Personal alignment with company and cultural values
• Ability to challenge the status quo within cross functional teams
• Enjoys problem solving and “hands-on” work, familiar with remote “turnkey” project skills.
• Savvy with technology and business tools
• Analytical, strategic, and critical thinker
• Inquisitive: Curious and asks many questions
• Continuous improvement mentality
• Thrives in a growing, changing, and dynamic environment.
• Communicates fluently and effectively in English (written, verbal, with global mindset)

We look forward to receiving your application documents (resume, employer references etc.) and taking the first steps with you toward the best career decision you will ever make!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Sensirion