As the Premium Club Manager, you will be responsible for leading the team in our club locations at DRV PNK Stadium, We want to achieve the best game day experience for our premium guest. The ideal candidate will be an experienced operations leader who is focused on people and quality standards, preferably from a high end or fine dining background. Previous large venue club experience is welcomed.
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This role will pay a salary of $65,000 to $78,000.
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For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
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- * Overseeing all aspects of all club locations
* Ensuring the recruitment and training of team members in our standards and procedures
* Working with the location leadership team to continual drive improvements in guest satisfaction
* Overseeing all aspects of season planning and event preparation to ensure maximum event readiness
* Building relationships with our premium club guest and there families
* Partnering with the culinary team to oversee the development of menus for all club spaces
* Ensure the availability of printed collateral to support promotions and premium offer communication
* Ensuring all aspects of club operations are in line with OVG standards
* Attending BEO meetings to plan for upcoming events
* Working in partnership with other departments to ensure accurate completion of the requisition process
* Working with the culinary and purchasing team to review consumption rates and update par levels as necessary
* Conducting progressive coaching with team members
* Completion of monthly financial reporting and action planning
* Ensuring regular maintenance, cleaning and inspection of all premium areas and equipment
* Ensuring all appropriate alcohol service signage is placed and that Responsible Service of Alcohol protocols are followed
* Managing team member breaks
* Overseeing recruitment activities for team members
* Holding pre-shift meetings to set the tone for events
* Support team member orientation training to ensure all hourly team members have the skills and knowledge to delight our guests
* Overseeing service standards during events to ensure a high standard of guest experience
* Ensuring accurate end of month inventory completion
* Managing and resolving guest complaints
* Managing team member incidents/accidents and following all required reporting procedures
* Managing team member scheduling in line with demand forecasts
* Other responsibilities and duties as assigned
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- Minimum of Associate’s Degree preferred
- Two to four years fine dining restaurant management, Club experience in a large stadium or arena.Â
- Comprehensive food and wine knowledge.
- Requires operations management experience with purchasing knowledge
- Excellent communication and computer skills are needed, including knowledge of MS Office products
- ServSafe Certified preferred
- Must be able to work flexible hours including nights and weekends in addition to normal business hours
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