Implementation Manager (SaaS)

Vantaca’s vision is big. We are the leading community management performance software that enables owners and operators, community management teams, and boards and associations to improve business performance. More than just accounting and management software, it is business operating software that helps increase revenue, efficiency, flexibility, and control. A modern cloud architecture with a single-platform design that adapts to 100% of business processes, has proactive reporting, and can integrate with the software and banking partners of choice. Vantaca is focused exclusively on community management and is the trusted and proven technology leader in the community association management industry.

We are a winning team that believes in working together to make big ideas happen. We are a collaborative and visionary group that holds ourselves accountable for our results. Our ability to be nurturing and agile allows us to adapt to change and support each other through any challenges that come our way. We are customer-centric, meaning that we put our customers’ needs and preferences at the heart of our work. We are authentic game changers that are building something cool and people like it here.

Overview

As an Implementation Manager, you are responsible for hiring & maintaining an A+ Team of Implementation Consultants, driving performance and professional growth through support and leadership. You are constantly looking to improve efficiency while providing white-glove service to our customers in the onboarding phase. Vantaca’s customers’ experiences are at the center of every decision. You will work closely with Sales to support sales demands and Customer Success as the customer transitions from onboarding.

Key Responsibilities

• Hiring and maintaining an A+ Team
• Provide on-the-spot feedback and has regular performance and coaching conversations
• Create a collaborative environment that encourages the sharing of ideas and the promotion of innovation 
• Key deliverables of team are completed on time
• Overseeing the response time & quality of support tickets of clients in the implementation phase
• Put customer needs at the center of the business strategy and promotes a customer-focused culture
• Report metrics to CX leaders
• Stay up to date on product knowledge, the functionality of product features, and industry-specific norms
• Manage under-performing employees by defining action plans to coach employees up or out of the organization 
• Set the vision and defines the strategy for the team
• Align the team and individual goals to company goals 
• Defines KPIs and tracks progress on a regular basis
• Influence, inspire, and motivate others to participate and take action
• Encourage team to think differently and re-evaluate people, processes and technology to see if they can do it better
• Use knowledge, skills, and perspectives to promote innovation that can benefit the company and produce reliable outcomes
• Provide direction and regular reviews of strategic account plans
• Maintains relationships with largest or most strategic accounts 

Requirements

• You have a Bachelor’s degree or equivalent experience in business administration, project management, information systems, operations management, supply chain management, or other related field
• You have at least 2 years’ experience or a combination of education and experience in the above and you’re awesome at it
• Minimum of 2 years of proven management experience
• You’ve got phenomenal communication skills and are an innovative problem-solver
• You’re highly organized and really good at prioritizing your workload
• You are great at interacting with people – customers, clients and coworkers. Your communication with everyone is professional, positive and constructive. 
• You are a terrific public speaker and comfortable with leading meetings
• You’ve got a strong technology background, data management skills and you’re advanced with Excel
• You have a proven ability to lead a team
• A well-developed interpersonal style and exceptional influencing skills, with a proven ability to maintain strong relationships across all levels in the business
• Passion for customers, appreciation of customer perspective, and ability to advocate on their behalf
• A proven aptitude for approaching challenges with creativity; natural curiosity and willingness to dive into the industry and our innovative products and features
• Comfortable working in a scaling environment; champion of change and process improvement
• Effectively presents individual and organizational perspectives to groups clearly and persuasively.
• Ability to handle and resolve conflict by seeking common ground amongst all involved parties.
• Able to articulate complex solutions to individuals/customer executives.
• Ability to determine true issues/barriers to achieving agreement and effectively navigate discussions no matter what the situation.
• Understands how metrics tie to overall company performance and clearly articulates the rationale behind team goals to team members.
• Track record of developing employees for internal promotion and new roles 

Why You Should Join Our Team

• Named on Inc 5000 list of America’s Fastest Growing Private Companies (2021 and 2022).
• Named a Inc 5000 Vet 100 Private company multiple years in a row.
• 2021 Winner of Costal Entrepreneur Award.
• Our eNPS is +82! (Google it, that is sweet)
• Benefits: Medical, Dental, and Vision kick in day one.
• 401K with Company Match.
• Remote Flexible – come to the office when needed.
• Unlimited PTO (Required to take minimum time per year).

How we work and Where We Call Home

The Wilmington area really has something for everyone. Historic Downtown Wilmington runs along the Cape Fear River and offers dozens of shops, restaurants, and live entertainment opportunities. If you want to spend some time outdoors, get some sun or go surfing or fishing, you can pick a spot along one of our beautiful beaches. All throughout the city and surrounding areas, you’ll find great shopping, eateries, local breweries, and much more. Whether you’re looking for country, city, or beach life – you can find it in Wilmington.

If interested, reach out to [email protected]

Vantaca