Job Summary
Your job isn’t just about selling guestrooms or event space. Instead, we want you to build an experience that is memorable and unique! The Senior Group Sales Manager is skilled in a wide range of Sales functions with responsibility for achieving group revenue goals. You are empowered to move about your space and do what needs to be done. Whether handling guests and client requests or working on creative selling strategies and negotiations. The Senior Group Sales Manager works collaboratively with all the departments of the hotel and makes sure the sales process in the hotel helps create a great guest/client experience.
Responsibilities
- Acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales
- Contracts and closes group business in addition to conducting site inspections
- Verifies business is turned over properly and in a timely fashion for quality service delivery
- Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity
- Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience
- Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters
- Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them
- Closes the best opportunities for the property based on market conditions and property needs
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
- Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals
- Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office
- Develops group sales revenue and operation budgets, and provides forecasting reports
- Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market
- Assists with selling, implementation, and follow-through of group sales promotions
- Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction
- Provides accurate, complete, and effective turnover to Event Management
- Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards
- Conducts site inspections, as required
- Monitors same day selling procedures to maximize room revenue and control hotel occupancy
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
- Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders
- Verifies successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International
- Performs other duties, as assigned, to meet business needs
- Builds and strengthens relationships with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc
- Develops relationships within the community to strengthen and expand customer base for group opportunities
- Works collaboratively with off-property sales channels (e.g., Group Sales within the Sales Office, Area Sales, EST) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott
Requirements
- US Work Authorization
- High school diploma or GED; 4 years’ experience in the sales and marketing, guest services, front desk, or related professional area
- 2-4year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years’ experience in the sales and marketing or related professional area
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance.
- Move up and down stairs, service ramps, and/or ladders.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Enter and locate work-related information using computers.
Additional Information
Equal Opportunity Employment
It is the policy of the hotel to be fair in all of its relations with its associates and applicants for employment, and to make all employment related decisions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, genetic information, marital status, pregnancy, HIV/AIDS status, sickle cell trait/testing, or DNA analysis, amnesty or status as a covered veteran in accordance with applicable state, federal, and local laws.
This policy applies to recruitment, hiring, training, promotion, transfer and all other personnel actions and conditions of employment such as compensation, benefits, layoffs, and reinstatements, leaves of absence, disciplinary measures, and termination. Decisions regarding employment and promotion will be based solely upon valid job-related factors.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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