Trendy and tropical, EAST Miami brings a playful lifestyle hotel with an Asian twist to downtown Miami. Dotted with palm trees and modern art; we offer guests a relaxed space to work playfully and play productively. Located in Brickell City Centre, EAST Miami might be the first Swire Hotels property in North America, but we’re here to make a splash and reveal another side to Miami’s urban jungle.
We are looking for a Sales Manager to join our Sales/ Marketing/ Revenue Management Team at East Miami.
You can create result with us using your expertise to…
Customer Services
- Deliver the brand promise and provides exceptional guest service at all times.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Monitor guest satisfaction regularly and resolve any outstanding issues to ensure future business and answer questions about property facilities/services and room accommodations.
- Listen, apologizes with empathy, finds a solution and follows through when resolving guest problems.
- Give personal attention, takes personal responsibility and uses teamwork when providing guest service.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Maintain positive guest and colleague interactions with good working relationships.
Operational
- Achieve FS minimum Delphi standards with excellent knowledge of Delphi account management system, utilize Delphi as an account/organizational tool; have a working knowledge of local and regional competition.
- Develop accounts (new and existing) by mapping specific business and buying tendencies. Include group profile for each meeting; maintain organized and professional plan for correspondence and follow up.
- Perform daily telephone solicitations to new and existing accounts/customers in defined geographic region.
- Promote awareness to corporate, incentive and association markets via travel to respective regions in the country providing presentations and personal sales calls.
- Maintain communication/relationship with network for the region, as well as other hotels toward achieving pre-determined revenue goal.
- Promote local awareness through maintaining relationships with CVBs and tourism authorities.
- Conduct tours of property to meeting planners and other potential customers while informing of all hotel/resort services available; entertain customers on property, during site inspections, pre-planning trips, and program operation when appropriate.
- Work closely with conference services and catering through execution of definite program; keep Conference Services and Planning Committee promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.
- Negotiate contract specifics to achieve maximum profitability while satisfying customer needs.
- Conduct all sales related interactions with the highest level of professionalism while maintaining specified Swire Hotels standards.
- Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
- Assist operations team in “crunch” situations.
- Maintain relationships with peers at local hotels/resorts.
- Prepare for VIPs arrivals in terms of clients amenities and/or special requests.
- Resolve clients’ complaints/ requests and liaise with the department concerned to ensure immediate follow up.
- Equip knowledge of the hotel segmentation/discounts and how to handle each.
People Development
- Support Swire Hotels’ cultural and people development implementations and characteristics.
- Promote awareness of brand image internally and externally.
Other Duties
- Attend and contribute to all training sessions and meetings as required.
- Exercise responsible behavior at all times and positively representing the hotel team and Swire Hotels.
- Maintain strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations.
- Read the hotel’s Employee Handbook and have an understanding of and adheres to the hotel’s rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
- Ensure high standards of personal presentation and grooming.
- Respond to changes within the Revenue and Sales and Marketing Departments, as dictated by the industry, company and hotel.
- Carry out any other reasonable duties and responsibilities as assigned.
You can go that extra mile by using your skills and qualities including…
- Bachelor’s Degree preferred.
- Bilingual; Spanish and English preferred.
- One to three years of experience in a hotel in sales capacity.
- If required, able to work weekends, and/or holidays.
- Possess high level of verbal and written communication skills.
- Effective time management skills and multitasking capabilities.
- Work hours flexibility including late afternoon, weekends and bank holidays.
- Presentable, fun, well-organized and with multi-tasking capability.
- Ability to give high priority to customer service.
- Flexible and dedicated team player.
With great expectations come great rewards. A range of perks is offered in addition to our competitive packages because happy employees make for a happy company! You can…
- Turn up in smart casual attires and be as comfortable as you can at work!
- Stagger your working hours and have the flexibility to create a working schedule that fits you!
- Dine at our team dining hall and save on meals!
- Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
Swire Hotels
Related jobs:
Job Description
A high-energy brand activation is seeking Brand Ambassadors and Production Assistants to support a large-scale Super Bowl Watch Party event. This opportunity is ideal for reliable, professional individuals with strong communication skills and event experience. Team members will help represent a major spirits brand while ensuring a smooth and engaging guest experience throughout the event.
Job Responsibilities
Brand Ambassadors
-
Welcome and check in guests at the event entrance
-
Serve as the face of the brand throughout the activation
-
Answer guest questions and provide event information
-
Distribute promotional materials and branded items
-
Encourage guest participation in brand activities
-
Maintain a clean, organized event space
-
Support social media engagement by encouraging guests to share content
-
Follow all brand guidelines, dress code standards, and safety protocols
Production Assistants
-
Assist with event load-in, setup, and breakdown
-
Support the production team throughout the event day
-
Reset and organize event spaces as needed
-
Transport and lift equipment and supplies
-
Remain flexible with duties and schedule adjustments based on event needs
-
Represent the brand professionally at all times
Requirements
-
Prior event, brand ambassador, or production experience preferred
-
Strong communication and interpersonal skills
-
Professional appearance and positive attitude
-
Ability to work in a fast-paced, live event environment
-
Production Assistants must be able to lift 50 lbs or more
-
Production Assistants must have a valid driver’s license
-
Must be reliable, punctual, and detail-oriented
Compensation Details
-
Paid opportunity
-
$30 per hour
-
Branded crew t-shirt provided
-
Talent must wear their own dark jeans (no rips or embellishments) and clean white or black sneakers
Job Description
A short dark thriller film is seeking motivated crew members to join an upcoming production. This project is ideal for emerging film professionals who are eager to gain hands-on set experience, earn screen credit, and continue growing within the film industry. The production values collaboration, learning, and practical on-set experience in a supportive environment.
Job Responsibilities
-
Support camera, lighting, and grip departments during production
-
Assist with camera operation, focus pulling, lighting setup, and rigging as assigned
-
Follow direction from department leads and collaborate with the crew
-
Maintain a professional, reliable presence on set
Requirements
-
Open to entry-level or less-experienced crew members
-
Willingness to learn and develop technical skills on set
-
Strong work ethic and positive attitude
-
Ability to work collaboratively in a fast-paced production environment
-
Interest in pursuing long-term growth in the film industry
Compensation
-
Copy and screen credit
-
Meals provided during shoot days
-
Valuable on-set experience on a narrative film project
B-Roll Camera Operators and Editors Hiring Call
Job Description
A digital entertainment network is now hiring experienced B-roll camera operators and video editors for ongoing and upcoming productions. This paid opportunity is ideal for reliable professionals with strong technical skills, creative instincts, and a solid work ethic. The team is seeking camera operators for on-set shoots and editors for post-production, with flexibility for remote editing roles.
Job Responsibilities
-
Capture high-quality B-roll footage for digital and reality-style productions
-
Operate professional camera equipment efficiently on set
-
Edit video content with clean pacing, storytelling, and visual polish
-
Collaborate with producers and creative leads to meet project needs
-
Deliver finished content on schedule and to spec
Requirements
-
At least 1 year of professional experience as a camera operator or video editor
-
Strong technical knowledge of filming or editing workflows
-
Reliable, professional, and detail-oriented
-
Ability to work independently and meet deadlines
-
Editing roles may be remote; camera operators must be available for on-site shoots
Compensation
-
Paid professional positions
-
Ongoing work opportunities based on performance and project needs
-
Opportunity to work with a growing entertainment network
Job Description
A local media and storytelling team is hiring a full-time Creative Producer to help shape engaging stories that connect Las Vegans to their city. This role supports content development across audio and digital platforms, working closely with the team to plan, produce, and deliver compelling local storytelling. Candidates must live in the Las Vegas metro area and be excited about community-focused content.
Job Responsibilities
-
Develop, pitch, and produce local story ideas for audio and digital platforms.
-
Coordinate production logistics, including scheduling, planning, and managing deliverables.
-
Support recording sessions and help guide content structure from concept to final output.
-
Collaborate with hosts and internal team members to ensure content aligns with editorial goals.
-
Maintain organized workflows and timelines for ongoing content production.
Requirements
-
Must live in the Las Vegas metro area.
-
Experience producing audio, podcast, or digital content (professional or comparable experience).
-
Strong storytelling instincts and knowledge of local culture/community interests.
-
Excellent organizational skills and ability to manage multiple deadlines.
-
Comfortable working collaboratively in a fast-paced content environment.
Compensation Details
-
Compensation details are not listed in the post (to be provided during the application process).
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities