Company Overview
Harwood Hospitality Group, Dallas’ premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District’s first hotel, Hôtel Swexan.
The Hotel Swexan is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world’s greatest cities – New York, London, Paris – together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.
Part collection, part creativity, and always elegant. Guests stay to get lost – in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.
Designed with all generations in mind, Harwood District’s Hôtel Swexan plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young-at-heart.
Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.
Essential Functions:
- Responds to Group Requests for Meeting and Event Space RFPs within the Same Day
- Properly Follow-Up on all Leads and Maximize Revenue Potential
- Ensures Sales and Catering System is Updated with All Leads Logged, Traced and Completed, i.e., status updated to T, D, TD or C
- Is the Point Contact with CVENT, Helms Briscoe and other 3rd Parties; Maintains Offers, Marketing Opportunities, etc.
- Attends Group Related Trade Shows, Sales Calls, and Organizes Sales Trips; Recommends Opportunities to DOSM to Increase Group Profile for Hôtel Swexan
- Works Closely with Leading Hotels of the World Associates; Tracks Group Leads generated by Leading (and other sources)
- Conducts Turnover for All Groups once Definite, turns to Assigned Catering and Conference Service Manager
- Ensure that All Outgoing Correspondence is Accurate, Professional, On-Brand and within Hôtel Swexan Standards
- Maintain a Friendly, Caring and Helpful Attitude with Clients, Internal Team, and Ownership Members
- Participate in Scheduled Meetings as Requested, i.e., Daily Business Review, Sales Meeting, etc.
- Prospect on New Business for Hotel and Generate Revenue from these efforts
- Maintain Business Relationships with Accounts by Proper Management, Client Recognition, Prospecting and Development of Contacts
- Meets/Exceeds Monthly Revenue Goals
- Meets/Exceeds Monthly “soft-need dates” Goals of Prospecting, Site Inspections, Entertainment, etc.
- Completes Weekly and Monthly Reports as Required.
- Adhere to Standard Grooming Policy
- Keep a Positive Attitude During Stressful Situations and on a Day-To-Day Basis
- Assist in Establishing and Completing Assigned Monthly, Quarterly and Yearly Action Plans
- Offer Solutions to Conflicts that Arise with Clients, Hotel Departments and Co-Workers
- Communicate with DOSM on Any Problems or Challenges that are Prevalent, could hinder Meeting Planner Experience or Repeat Opportunity
- Develop Own Style of Organization and Management System to Be Effective
- Have a Thorough Knowledge of Hotel Competitive Set and How to Effectively Sell Against Them. Take Direction from Superior and Like Departmental Heads
- Prepare Correspondences to Customers, Internal Booking Reports and ensure File Maintenance of the Same
- Prepare Information for, Meet With and Entertain Clients as Deemed Appropriate by Potential Business from that Account
- Advance Knowledge of Market Trends, Competitive and Key Customers of the Hotel
- Comply with Attendance Rules and be Available to Work on a Regular Basis
- Preform Any Other Job-Related Duties as Assigned, respecting that Hôtel Swexan is New Build, Non-Branded Hotel Entering the Dallas Market
- Communicate both Verbally and in Writing to Provide Clear Direction to All Departments in the Hotel to Ensure High Quality of Service to Customers
- As needed, Participate in Operations Meeting, Pre-Convention Meetings, Trainings, and other Sales-Related Meetings as Required
- Attend Community Events and Industry Events to Support Hôtel Swexan’s Visibility
- Develop and Conduct Persuasive Verbal Sales Presentations to Prospective Clients
Knowledge, Skills, Abilities:
- Sales and Catering System Software, i.e., Delphi or like
- Hotel PMS, i.e., Opera or the like
- Microsoft office; Word, PowerPoint, Excel
- Able to Work in a Team Environment
- Strong Verbal and Written Communications Skills
- Attention To Detail
- Able to Work in a Fast Paced, Stressful Environment.
- Ability to Understand Rate 360, to make Conclusions/Recommendations for Group Rate and or Resistant
- Ability to Analyze Data and Develop Action Plans
- Ability to Build Data Spreadsheets Regarding Group Business/Trends
- Able to Work Nights, Weekend and Holidays When Business Needs Dictate
- Able to Work in a Fast Paced, Stressful Environment.
- Hotel and Competitive Market Knowledge
- Knowledge of Hotel and Dallas Competitive Market
- Ability to Work Effectively Under Time Constraints and Deadlines
Required Qualifications:
- Two (2-4) years in a Hotel Sales Position Role with Full Service and/or Luxury Brand Hotel
- Experience in Travel Related Company a Plus
- Prefer Experience at a Smaller Size and Quality Hotel
- High School or Equivalent Educated Requited. Bachelor’s Degree Preferred
Hôtel Swexan
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