Hospitality Sales Manager

The Surf Synergy is looking for an experienced and dedicated Sales Manager. The right candidate will be responsible fore sourcing, developing, and closing new business for our surf retreat in Jacó, Costa Rica. Candidates with expertise in destination surf retreats, destination wellness resorts, or hospitality operations as well as proven leadership experience are invited to apply for a career with Surf Synergy. As a member of the Sales team, the Sales Manager works across disciplines to deliver an exceptional experience. 

Responsibilities 

• Source and develop accounts and customers (new and existing) by mapping specific business and buying tendencies. Include individual, transient, and leisure travelers and group profiles for each retreat; maintain organized and professional plan for correspondence and follow up. 
• Identify and execute agreements with GDS, OTA’s, and other effective marketing and distribution channels as well as associated adventure travel associations, social media groups and influential partnerships while including localized promotional opportunities to raise awareness and attract potential guests for new and repeat bookings. 
• Perform daily telephone solicitations to new and existing accounts/customers in defined geographic regions, including travel advisors, tour and travel operators, corporate accounts, sports and wellness organizations, and group travel planners.  
• Distribute marketing materials to wholesalers, corporate, incentive and adventure tour and travel markets via digital channels and in-person sales meetings.
• Maintain communication/relationship with surfing clubs, adventure travel and wellness tourism networks for specific market segments, as well as other Costa Rican resorts and local surf clubs toward achieving pre-determined revenue goal. 
• Create and execute direct sales plan specific to market assignment and sales goals. 
• Promote Surf Synergy awareness through maintaining relationships with complimentary Costa Rican resorts, local CVB’s, destination management companies, and tourism authorities for cross-promotion and referrals. 
• Conduct tours of the retreat to travel advisors, tour operators, press and other potential customers while informing of all coaching, training, wellness and retreat services available; entertain customers on property, during site inspections, pre-planning trips, and program operation when appropriate. 
• Work closely with retreat hosts and the coaching team through execution of defined programs; keep the Sales & Marketing Director and Co-founder/lead coaches promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate. 
• Coordinate all sales related activity through the direction of Sales & Marketing Director; negotiate contract specifics to achieve maximum profitability and minimize attrition while satisfying customer needs and service expectations. 
• Utilize PipeDrive and SynXis as sales enablement and account organizational tools.
• Collaborate within a WordPress, PipeDrive, Microsoft Outlook, Google Drive and Todoist technology stack.
• Have a working knowledge of local and regional competition. 

Surf Synergy