Customer Marketing Manager

Position: Customer Marketing Manager (+B2B Sales Enablement)

Location: Fully Remote

Status: Freelance

Estimated Duration: Ongoing – 40 hours per week

Starts: May 2023

Hourly Rate: $37 – $45 /Hr

Job Description:

Our client, a globally well-known consultancy, is looking for a Customer Marketing Manager with sales enablement and/or MarCom experience in the B2B tech space. This is an ongoing, contract role.

Responsibilities:

● Help manage development of our Products & Technology customer win story process, including conducting interviews, writing and/or editing stories, securing approvals, publishing internally, status reporting, and following-up on existing win stories for development into company case studies.

● Work with internal teams and customers to secure testimonial quotes and create other customer marketing content.

● Provide support for development of Products & Technology wins as they mature into formal case studies in the company’s customer case study program; including following-up with internal stakeholders for nominations, submitting nominations, and creating marketing plans to promote published case studies internally and externally.

● Work with the internal video team and other teams to produce video win stories and customer testimonial videos as needed.

● Provide overall customer marketing support to product teams, including writing renewal or cross-sell/upsell campaign nurture emails and managing customer research projects, as needed

● Manage the production of sales assets for technologies such as solution sheets and introductory presentations that practice teams can use to introduce offerings to their clients

Qualifications:

● Excellent verbal and written communication skills

● Highly organized with excellent follow-up skills and strong attention to detail

● Collaborative, with strong relationship-building skills and the ability to motivate colleagues to act across a highly matrixed environment

● Excellent problem-solving skills

● Proficient with Google and Microsoft suites of products, including Google Slides and Microsoft Powerpoint

Desired skills:

● Experience conducting interviews

● Video content production experience (non-technical)

Education and experience:

● Minimum 3-5 years of B2B marketing experience, preferably in Customer Marketing

and/or Content Marketing for a technology company

● Bachelor’s Degree

Creative Circle’s Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Employee Stock Purchase Plan and paid holiday eligibility are based on length and dates of service.

Creative Circle