If you have first-hand experience of creating and executing complex CRM campaigns and user journeys, we want to hear from you! Denholm is pleased to be working with a super-premium spirits business, who are currently looking for a CRM & eCommerce Activation Manager to join their team on a 12 month fixed term contract.
Reporting directly to the Head of Digital, you will play a critical role in helping to build strong and lasting relationships with consumers capable of driving meaningful growth; from the initial value exchange to deeper, two-way relationships.
Key responsibilities will include, but are not limited to:
- Translate the CRM and DTC roadmap into tangible actions, events and content to deliver awareness through to advocacy, driving forward opportunities for new data capture and customer retention.
- Refine, analyse and enhance consumer data, defining optimum consumer journeys and mechanics – and resulting deliverables (e.g. content, web development).
- Build and manage all email sends, including the testing and deployment of all consumer campaigns and newsletters using Salesforce Marketing Cloud.
- Manage and deploy a rolling CRM comms calendar across all brands, creating a feedback loop between activity and the rolling annual contact plans.
- Activate a global/ local CRM approach and ensure alignment and adoption of the approach across markets, cascading calendars and content to in-market teams.
- Develop and deploy an ongoing segmentation strategy as well as identifying clear pilots to build automated journeys against specific rules and actions, within the CRM platform and wider Salesforce stack.
- Lead point of contact for the central CRM agency, building understanding of specific brand needs within the agency team to best deliver on strategy and output.
- Facilitate data-driven decision making, with a hands-on, pro-active approach
Key skills and experience we are looking for:
- Minimum of 2 years’ experience in a dedicated CRM & eCommerce role, ideally with broader marketing exposure; including demonstrable expertise in building, executing and analysing CRM campaigns, hands-on confidence in identifying and creating consumer segmentation strategies and journeys and supporting eCommerce growth.
- In-depth working knowledge of enterprise-level email service providers (Salesforce Marketing Cloud and familiarity with wider Salesforce stack preferable).
- Proven ability in managing and building complex email and mobile triggers, marketing automations and consumer journeys with demonstrable digital marketing knowledge.
- Commercially minded with the ability to understand consumer relationships in commercial terms and translate CRM and eCommerce deliverables into tangible value.
- A great communicator and influencer with the ability to build positive relationships both internally and externally.
- Experience using CMS systems, particularly in an eCommerce context, with a foundational level of HTML coding skills.
Sound like you? If so, we’d love to discuss in more detail!
Denholm Associates
Related jobs:
Casting Researcher for Exciting New TV Project
Job Description
An opportunity is now open for talented and driven Casting Researchers to join the team behind a brand-new television project. Work with one of the industry’s leading entertainment companies to help discover standout personalities and stories. This role is perfect for media professionals passionate about unscripted content, casting talent, and storytelling through real people.
Job Responsibilities
-
Research and identify potential cast members across a variety of platforms and communities
-
Conduct outreach, pre-interviews, and background checks
-
Support producers and casting directors with submissions, databases, and casting logistics
-
Organize and manage application materials and assist with casting calls and talent coordination
Requirements
-
Previous experience in casting or television production preferred
-
Strong communication and interpersonal skills
-
Creative eye for talent and authentic stories
-
Organized, self-motivated, and comfortable working under deadlines
Compensation
-
Competitive industry pay (details to be discussed upon application)
-
Work with an acclaimed production company on a highly anticipated new series
Senior Assistant / Associate Talent Agent
Job Description
An exciting opportunity is available for an experienced entertainment professional ready to take the next step in their career. A thriving talent agency is looking to welcome a Senior Assistant or Associate-level Talent Agent to its growing Manchester office. This position is ideal for someone currently working within a talent agency or casting environment, with a solid understanding of the industry’s pace and demands.
Job Responsibilities
-
Manage daily operations in the office, including client scheduling and availability
-
Coordinate self-tapes and provide feedback and redirection to artists
-
Maintain strong, supportive relationships with clients
-
Provide diary management and administrative support for agents and talent
-
Attend industry events, showcases, and theatre nights (often outside office hours)
-
Assist with project submissions, pitches, and follow-ups
-
Collaborate closely with clients and build networks within the entertainment industry
Requirements
-
Minimum 2 years of experience in a talent agency or casting environment
-
Solid understanding of casting directors and their preferences
-
Excellent administrative and organizational skills
-
Computer literacy (PC preferred) and familiarity with Tagmin and Spotlight
-
Experience reviewing and providing notes on self-tapes
-
Strong contract negotiation and communication abilities
-
Ability to manage time effectively and prioritize tasks under pressure
-
Friendly, professional, problem-solving, and collaborative personality
-
Strong written and verbal communication skills
Compensation
-
Competitive salary, commensurate with experience
-
Opportunity to work with a respected agency and grow within a fast-paced industry
Casting Assistant for Short-Term Production Support
Job Description
A dynamic production team is seeking an experienced casting assistant to support casting and research tasks for an upcoming project. This is a short-term role ideal for someone passionate about casting and looking to contribute to a fast-paced creative environment. Candidates must be organized, proactive, and comfortable working with tight schedules.
Job Responsibilities
-
Assist with casting logistics and talent coordination
-
Conduct research to identify potential talent
-
Support administrative duties and scheduling
-
Communicate effectively with producers and talent
-
Maintain organized tracking of casting progress
Requirements
-
Previous experience in casting or research
-
Must be London based
-
Full availability across the specified production window
-
Strong communication and organizational skills
-
Comfortable working independently and in a team
Compensation
-
Paid opportunity
-
Valuable networking with industry professionals
-
Hands-on experience in casting and production workflows