PRIMARY OBJECTIVE OF POSITION:
The Club Lounge Manager will ensure the highest level of service for all hotel Club guests. The Club Lounge Manager will work closely with the Managers of the Front Office in order to create seamless arrivals, stays, departures and Club Lounge food and beverage services.
RESPONSIBILITIES AND JOB DUTIES:
- Supervises the day-to-day operation of the Club Lounge service on the Club floors.
- Ensures that Langham’s 1865 recognition program for guests is in place and executed according to 1865/LHG standards.
- Uses leadership tools to help create a culture of empowerment for hourly colleagues so that they make decisions leading towards building great memories.
- Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours.
- Initiates additional tasks to improve existing procedures and guest satisfaction.
- Responsible for the interviewing and selection process of Club Lounge attendants.
- Ensures that service standards are being met or exceeded consistently by all staff.
- Assist the front office with the management of the arrival queue and avoid unnecessary and excessive delays on high demand days and weekends.
- Oversee and maximize the guest experience for our VIP accounts, American Express Fine, Virtuoso, Trip Advisor, etc.
- Work as a liaison between Sales and the Front Desk to maximize the overall experience for Sales and Group VIP guests.
- Coordinate VIP arrival times and special requests with housekeeping and engineering.
- Inspect VIP rooms and correct any room deficiencies prior to arrival.
- Coordinate VIP amenities and delivery times with Private Kitchen.
- Ensure follow up throughout the guest stay for all VIP guests.
- Ensure that all VIP guest needs are communicated throughout the respective departments and the hotel. Note these needs and preferences in OPERA.
- Hold weekly meetings with the MOD’s and Housekeeping to review and discuss strategies for upcoming guest arrivals.
- Assist the Front Office MOD’s with lobby presence and management duties.
- Actively promote Chuan Spa and the F&B outlets to Club guests and all hotel VIP guests.
- Attend key hotel operational meetings and communicates appropriately with subordinates so that all colleagues are well informed. Initiates monthly departmental meetings.
- Assist with the awareness and promotion of all Room and F&B promotions.
- Maintains strong relationship with the culinary team and Food & Beverage team re: daily food and beverage presentations.
- Other duties as assigned by the Assistant Director of Front Office.
SPECIAL SKILLS REQUIRED:
- Ability to effectively deal with colleagues and guests alike, some of whom will require higher levels of patience, tact and diplomacy to defuse anger and collect accurate information.
- Has the ability to run both a guest reception department as well as a concierge desk.
- Ability to use the PMS and 1865 programs and guest room key making system.
- Ability to solve challenges and use good judgment when interacting with guests and colleagues.
- Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 100 lbs. continuously throughout shift.
- Ability to stand, walk and/or sit and continuously perform essential job functions.
- Sufficient manual dexterity in one hand to be able to load and unload luggage.
- Strong preference for someone with international experience and ability to speak additional languages.
EDUCATION REQUIRED:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
EXPERIENCE REQUIRED:
Minimum of 5 years in a luxury hotel and it is preferred this individual possesses a thorough knowledge of the City of Chicago. Needs to have a minimum knowledge of F&B service standards. Strong preference for someone with international experience.
LICENSES OR CERTIFICATES:
No special licenses required.
EOE, Including Veterans/Disabilities
The Langham, Chicago
Related jobs:
Film Crew and Interns – Production Studio Hiring
Job Description
A growing film production studio is looking for passionate and talented individuals to join its creative team. This opportunity is open to both experienced professionals and aspiring interns eager to gain hands-on experience in film and media production. The studio is dedicated to producing high-quality content and seeks team members who are motivated, dependable, and collaborative.
Job Responsibilities
-
Collaborate with production teams on various film and media projects
-
Support departments including wardrobe, makeup, editing, and sound design
-
Assist in production logistics, coordination, and on-set preparation
-
Maintain a professional and positive attitude in a fast-paced creative environment
Requirements
-
Open to professionals and interns across all departments
-
Must be creative, reliable, and passionate about film production
-
Strong communication and teamwork skills required
-
Based in or able to work in Milwaukee, Wisconsin
-
Previous experience is a plus but not required for interns
Compensation
-
Paid and internship opportunities available
-
Hands-on experience working with a professional production team
-
Opportunity for growth within the studio’s expanding network
Job Description
A film production team is seeking Production Assistants for a one-day union shoot in Peekskill, New York. This is a great opportunity for individuals looking to gain hands-on experience on set and work closely with a professional film crew. The selected candidates will assist in various on-set operations and contribute to the smooth running of the production.
Job Responsibilities
-
Support the production team during filming.
-
Assist with setup, organization, and coordination on set.
-
Perform general production duties as assigned.
-
Maintain a positive, professional attitude while working with cast and crew.
-
Follow directions efficiently in a fast-paced environment.
Requirements
-
Must be available for the one-day shoot in Peekskill, NY.
-
Prior production experience preferred but not required.
-
Must be punctual, reliable, and professional.
-
Ability to work well under direction and as part of a team.
Compensation
-
Paid opportunity (Union rate)
Job Description
A dynamic film production is seeking experienced and motivated crew members to join the team. This is an excellent opportunity to gain hands-on experience and contribute to a professional production with Barrington Marson Productions.
We are currently hiring for paid positions, and applicants must be flexible with pay. Ideal candidates are passionate about filmmaking, work well under pressure, and thrive in a collaborative environment.
Available Positions
-
Gaffer – Responsible for designing and executing the lighting plan in collaboration with the Director of Photography.
-
First Assistant Director – Oversees the shooting schedule, manages the set, and ensures smooth coordination between departments.
-
Script Supervisor – Maintains script continuity, tracks daily progress, and ensures consistency across scenes.
Job Responsibilities
-
Collaborate with the production team to meet creative and technical goals.
-
Maintain professionalism, punctuality, and attention to detail on set.
-
Communicate effectively with the director and crew to ensure smooth production operations.
-
Execute assigned duties according to industry standards and safety guidelines.
Requirements
-
Previous experience in film or television production preferred.
-
Strong understanding of on-set procedures and communication.
-
Must be adaptable, reliable, and organized.
-
Willingness to work flexible hours based on production needs.
Compensation Details
-
Paid Positions
-
Flexible Pay (rates discussed based on experience and availability)
This is a great opportunity to work with a creative team and gain valuable credits in professional filmmaking.
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities