Customer Success Manager

Our Mission

Technology for the $130-billion pet industry is so antiquated, and it has caused large frictions for pet economy to progress. This must be fixed.

We believe we can contribute to the pet industry progress by empowering every one in the pet community. We strive to build the most trustful, impactful, yet simple-to-use solutions for every one in this space, help them thrive and make their dreams come true.

Our Team

We are a fully remote team with employees across every time zone in the US, and a small hub in Los Angeles.

We believe that to build the best product and service, we need the best talent. So we strive to find and assemble the best team we could ever build. Everyone is so passionate, talented, and extremely customer-focused.

Our Culture

We always ask ourselves this question: what if MoeGo disappears tomorrow, would that be a big difference to our customers?

We are not interested in being another normal alternatives in the market. Our motivation is to discover and solve a series of real, impactful problems, to bring the level of standard to another level.

We strive to drive changes for the better.

Responsibilities

1. Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities.
2. Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization.
3. Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments – Large Enterprise, Mid-market, SMB, and Free/Open.
4. Build a global professional services organization to support customers from onboarding and training through to long-term multi-stage digital transformation projects.
5. Partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.
6. Leading, expanding, and mentoring the Customer Success teams by setting the strategy and priorities, hiring, training, and developing a world-class team.

Qualifications

1. Bachelor degree required.
2. A minimum of 3 years experience in a Customer Success Manager role. Sales experience will also be considered.
3. Experience building and managing Customer Success and or Professional Services teams in a fast-paced, dynamic environment.
4. A strong strategic vision for the customer experience, professional services, and customer support.
5. Technical and SaaS experience and an ability to speak to technical customers in their language.
6. Works well under pressure, capable of handling multiple tasks with good time management skills.
7. Team player, willing to go the “extra mile” to achieve success.

MoeGo offers a competitive compensation package (base salary, performance bonus, equity and benefits). We offer UHC Select Plus PPO Platinum Medical, UHC Dental and UHC Vision plans to employees and their family members at no cost to employees.

MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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