Director of Audio Visual Services – Tsongas Center

Job Summary
Utilizing independent judgment, the Director of AV Services is primarily responsible for
overseeing and providing all media services for the facility including video production,
audio, graphic design, and technical services. This position will also oversee one full
time manager as well as managing a part time staff for events and special projects. The
position also provide AV support to the UML Athletic Department in addition to being
responsible to the Tsongas Center operation.

Responsibilities:
• Direct, coordinate and oversee the activities of employees engaged in providing,
telecommunications, technical support, audio-visual services, and overall client satisfaction
during events.
• Recruit, interview, select, train, motivate and evaluate AV Manager and provide staff
training, work with part time employees to correct deficiencies; implement discipline
and termination procedures.
• Exercise direct supervision over AV Manager and AV part time staff
• Prepare departmental annual budget, recommend capital improvements; control and
monitor departmental expenditures; assist event managers in costs involved in
events as it relates to department
• Supervise and produce all Basketball/Hockey games from an In-house
entertainment perspective.
• Schedule and train part time employees with audio/video equipment (cameras,
mixers, playback and switcher systems etc.) during all AV required events.
• Supervise all video operation staff for events as they pertain to the video scoreboard
and in-house television feeds.
• Set and strike portable sound systems, microphones, projectors, and lighting
equipment for various events and internal needs.
• Assist event staff and production staffs of events in the building as they relate to th e
videoboard, in house feeds, audio systems and intercoms.
• Keep accurate inventory of tools, machinery, cleaning supplies, and related audio
visual equipment.
• Perform off-season maintenance and preventive maintenance projects, and secure
competitive bids for facility maintenance and repair projects as needed.
• Shoot and edit promotional video pieces for the building as well as the University
Athletic programs.
• Assist Athletics marketing and communication departments with various video
projects, athletic events, motion graphics designs and sponsorship projects.
• Provide tech support for all software and hardware related computer issues inside
the facility and outside fibers connected to the Tsongas Center.
• Assist athletic department with ESPN3 broadcast and engineering with their onsite
and off site events.
• Provide IT support or coordinate as liaison with UMass Lowell IT to ensure the
building IT issues are handled effectively.

Required Knowledge/Skills/Job Qualifications:
Knowledge, Skill and Ability:
• Extensive knowledge of electronics and electrical systems, Audio and Video
systems, fiber and lighting systems preferred.
• Working knowledge of production systems such as video switchers, replay
systems, routers, audio mixers, and video streaming equipment.
• Knowledge of various audio equipment (microphones, sound recording devices,
speaker systems etc.)
• Knowledge of production camera equipment and operation a plus.
• Prior supervision of A/V or similar staff strongly preferred.
• Proven experience in design and operation of video/matrix boards, at a fast –
paced arena or like venue.
• Prior Daktronics experience a plus.
• Strong background in motion graphics design and video editing software (After
Effects, Photoshop, Final Cut Pro, are a must)
• Experience with video streaming services and live event production strongly
preferred.
• Must be willing to learn new audio/video operations and workflows, and be able
to teach methods to part time production staff.
• Must be able to competently analyze, prioritize and relay information to make
appropriate recommendations for various productions.
• Demonstrated excellent written and verbal communication skills, including the
ability to successfully communicate with the public, other employees, live
production and communications staff, and vendors.
• Must have proven job reliability, diligence, dedication, and strong organizational
skills.
• Must be flexible with working long hours, nights, weekends, and holidays.
• Must be able to effectively communicate with direct reports, clients and coworkers
in a team oriented environment.
Education and Formal Training:
• Bachelor’s Degree in Media Production, Video/Audio Engineering,
Communications or related fields.
•
Experience:
• A minimum 5 year’s experience with audio and video systems and Daktronics video
matrix system.
• 5 year’s experience working in fast paced live event productions and entertainment
preferred.
• 1-2 years experience of broadcast engineering preferred
• Advanced knowledge of Adobe After Effects, Photoshop, Illustrator, Final Cut Pro,
Microsoft Office, and other related software.
• Prior experience in an Arena is recommended but not required.

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