Company Description
Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.
Summary
Job Description
The Front of House (FOH) Manager will be responsible for directing, managing, and successfully opening and operating a high-volume branded concept on CityWalk. As FOH Manager, the position will be a primary “go-to” for the FOH team and will be responsible for the functions and flow of the front of the house.
The FOH Manager is responsible for ensuring that customer service always meets the standard of excellence. While this position will report to the General Manager, this position is responsible for setting the expectation for all FOH team members to maximize productivity, guest returns and overall guest satisfaction. This individual must be able to work effectively with limited supervision and demonstrate leadership in order to motivate others.
Essential Functions
- Drive operating profit goals and sales
- Optimize profits by controlling food, beverage, and labor costs.
- Consistently achieve operational excellence
- Develop and retain exceptional talent
- Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, and employment
- Partner with Human Resources to train and develop restaurant leaders at every level
- Maintain or exceed weekly budgeted variable operation profit by controlling cost of goods & variable labor
- Communicate restaurant results to General Manger with recommendations for improvement
- Ensure high Team Member and Guest Engagement
- Promote company’s mission and values
- Ensure company policy and brand standards are followed
- Optimize profits by controlling food, beverage, and labor costs
- Prepare and present hourly team member reviews
- Complete all tasks assigned by General Manager on time
This position is required to be performed full-time from an NBCUniversal-designated worksite.
Responsibilities Include
- Create and execute plans for department sales, profit, and team development
- Organize marketing activities and promotional events
- Maintain high standards of quality control, hygiene, and health and safety
- Hire and train FOH team and cross-train as necessary
- Maintain inventory levels and conduct full inventories
- Assist the Kitchen Manager with menu changes and adjustments
- Respond personally to guest questions and complaints
- Chemical safety comprehension
- Analyze financial reports to quickly identify and address trends and issues in area performance, including cost of goods, variable labor, and profitability
- Exceed annual operating profit targets
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $65,000 – $80,000 (bonus eligible)
Qualifications
Requirements:
- Bachelor’s degree in Business, Hospitality Management, or a related field; or equivalent combination of education and experience
- Minimum of 4 years of management experience in high quality chain or independent restaurant group
- Thorough knowledge of MS Excel, Word, PowerPoint, and POS systems
- Ability to work rotating schedules, holidays, weekends, and nights
Desired Characteristics
- Proven track record and experience in the development and implementation of strong training programs and tools developed to reduce employee attrition and create internal culture of development for staff
- Excellent management skills in leading a diverse team and working under tight and fast track deadlines
- Strong professional presence
- Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills
- Ability to effectively communicate across all lines of business, and with all levels of management
- Strong organizational, planning, delegation, mentoring and coaching skills
- A strong passion for delivering the highest quality of guest service
Additional Requirements
- Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
Additional Information
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal
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