Stadium Retail and Events Manager

Company: Seattle Seahawks

Department: Retail

Reports To: Director of Retail Operations

FLSA Status: Exempt

Summary

The Stadium Retail and Events Manager is a dynamic leader who oversees the daily operations of all stadium souvenir retail sites for both on-site and off-site special events. The Stadium Retail and Events Manager ensures outstanding guest service, company policies and operational success in an exciting environment while meeting and exceeding budgeted goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Building a strong, knowledgeable, enthusiastic sales staff to execute all stadium and special events, including but not limited to home OL Reign, Sounders FC and Seahawks games, International Friendlies, CONCACAF, Training Camp, Starfire and 12 Tour and any other booked stadium events as necessary
• Overseeing all daily operations ensuring efficiency and creating a first-class guest experience
• Scheduling of staff and accurate tracking and coding of shifts in time keeping system
• Managing the budget with a sharp focus on the bottom line
• Responsible for creating and implementing monthly staff incentive programs
• Execute physical inventory and cycle counts at all stadium locations
• Work with Merchandise Manager and merchandise team to create and maintain in store visual merchandise displays and in stock selection
• Coordinate with the DC on deliveries and restock of the sites
• Coordinate with the Director of Retail Operations to book events and increase overall communication between all teams
• Communicate effectively with front office retail staff to ensure store needs are being met, concerns are addressed and opportunities are not being missed
• Plan and set clear sales and customer service goals, holding staff accountable for achieving our measurable department goals
• Model the core values of the Seattle Seahawks and Sounders FC organizations, motivating staff to consistently exemplify these principles

Supervisory Responsibilities

• This position will supervise all stadium retail staff

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer service and communication skills
• Able to work well within a team environment, offering assistance and support to team members whenever necessary
• Ability to analyze sales and inventory reports
• Working knowledge of Microsoft Office products
• Strong merchandising skills

EDUCATION And/or EXPERIENCE

• 2+ years management experience in a high volume retail environment preferred

Language Skills

• Must possess excellent communication skills

Mathematical Skills

• Able to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing for long periods at a time and the ability to lift and move merchandise/displays of up to 40lbs.
• Able to occasionally climb, balance, stoop, kneel, crouch or crawl. Able to use arms, hands and fingers to handle, feel and/or reach

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is based out of Lumen Field but travel and management at off-site events throughout the Northwest is required
• Must be able to work all events, days, evenings and weekends as required

Proof of COVID-19 vaccination is required for employment.

Company: FNW

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