Talent Casting Calls and Auditions

Real estate investment firm with a national portfolio of shopping, dining, entertainment, and mixed-use destinations as well as a full-service property management platform delivered through their Advisory Services, third-party property and asset management division. Rooted in retail since 1990’s, focused on shaping the evolution of American retail by creating a superior multi-faceted shopping experience through properties that serve not only as a place of commerce, but as a place of community.

Job Title: Local Leasing & Business Development Manager

Reports To: General Manager

FLSA Status: Exempt

Location: Santa Clarita, CA

Position Summary

The Local Leasing & Business Development Manager will identify, evaluate, and develop short term local, regional, and national leasing tenants, advertising partners, and other income opportunities in the common area and temporary in-line locations for the property. This role is responsible for prospecting, negotiating, and securing short term agreements and tenancy that enhance the shopper experience while achieving the financial objectives of the property, including the referral of prospective tenants to leadership for approval, as well as managing and leading short-term License Agreement administration and tenant presentation at the property.

Must communicate effectively and persuasively in an omni-channel fashion with prospective and existing tenants at the local, regional, and corporate level. Strong network of local & regional businesses and advertisers is helpful. Social Media and Digital canvassing skills required.

Essential Job Duties

The successful candidate’s responsibilities include, but are not limited to:

· Locating, identifying, evaluating, and signing Local Leasing tenants, Partnership Marketing/ Media advertisers, and other income sources for the shopping center in both common area and available in-line spaces.

· Developing and implementing a merchandising plan that freshens the consumer experience with best in class local & regional businesses as well as national pop-up partners that complement the permanent leasing tenant mix.

· Developing, maintaining, and growing relationships with existing tenants.

· Collaborating internally to sign deals that drive synergy across all disciplines creating a cohesive and well thought out tenant mix & shopper journey.

· Regularly canvassing the trade area to identify new tenant/partner opportunities, networking with local small businesses & entrepreneurs, and attending relevant trade shows and events to expand the business.

· Networking with area leasing representatives, brokers, and industry associates.

· Identifying and developing new leasable locations in the common area.

Negotiating Lease Agreements:

· Establish Property temp rent guidelines, rate cards, and income objectives for the property based on analysis of sales, permanent leases, and income goals of the property.

· Negotiate Lease Agreements and submit tenant information, terms, locations, and use clause for approval.

· Generate income to achieve assigned financial goals.

· Ensure maximum occupancy and minimum downtime occurs.

· Support in-line leasing efforts by assisting in identifying, developing local tenants into potential permanent tenants.

· Submit reports timely to identify deal making, forecasting, revenue goal achievement and other program implementation status.

· Assist SVP and peer team in identifying potential national tenants and collaborating on the completion of national tenant deals.

Coordinating administrative duties with General Manager (GM) and Property Management staff:

· Coordinate completion of License Agreements, program administration and tenant setup in partnership with local mall team.

· Monitor rent collection, income transmittals, sales reporting, and the accurate processing of License Agreements.

· Submit, monitor, and reconcile monthly and annual income and expense reports.

Assist SVP & Property in achieving best in class merchandising and visual presentation:

· Monitor optimum placement of units/tenants in the common area.

· Coordinate merchandise mix with SVP, perm leasing counterpart, and mall management to ensure best use of space.

· Manage visual presentation standards to current & future tenants.

· Coordinate activity of Visual Merchandiser and tenant to yield best in class presentation of tenant.

Other duties as may be required by SVP including digital canvassing, B2B brand building, special project and national account leadership as assigned.

Skills, Education and Experience:

· Bachelor’s degree preferred.

· Minimum three (3) years of general business, sales, leasing, media, or retail experience.

· Basic math and accounting skills.

· Tech skills – Excel, Word, Outlook, PowerPoint or Canva, Instagram, Facebook.

· Well-developed interpersonal and negotiating skills.

· Effective oral and written communication skills.

· Resourcefulness, creativity, and well-developed awareness of design principles.

· A community builder with a passion for being part of retail reinvention & evolution.

Millman Search Group

SENIOR ACCOUNT MANAGER

DEPARTMENT: COMMERCIAL LINES

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. More than 9,000 of the industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Senior Account Manager at Momentous Insurance, A Marsh McLennan Agency.

Momentous Insurance, A Marsh McLennan Agency provides commercial insurance, commercial entertainment, film and tv insurance, employee health & benefits insurance, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 9,000 colleagues and 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Senior Account Manager on the Commercial Lines team, you’ll be responsible for the following:

This is a service position. The primary function of this position is to provide the highest quality service to customers and cross sell within the existing book of business. The Senior Account Manager (SAM) will be the day-to-day liaison between the insurance company (MIB) and designated accounts managed by Account Executives/Sr. Account Executives/Producers. Daily servicing of customers will include addressing various coverage issues, contract analysis, exposure analysis, issuing auto ID cards, handling all the inside service work associated with the client’s accounts, including all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies. The Senior Account Manager (SAM) should have experience in all areas of Commercial Lines insurance. As needed the SAM will coordinate with and defer to the Account Executive/Sr. Account Executive/or Producer on strategic account issues and potential problems. The SAM is responsible for the successful fulfillment of Standard Operating Procedures and Guidelines (SOP’s).

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Know the underwriting and rating procedure for all types of personal lines policies.
• Quote new business and renewal options to every client to include:
• Higher limits of liability
• Higher deductible options
• General Liability coverage
• Commercial automobile coverage
• Commercial property coverage
• Umbrella or excess liability/excess uninsured/underinsured coverage
• Employment practices liability/board of directors and officers coverage
• Guaranteed replacement cost
• Equipment breakdown coverage
• Enhanced auto coverages
• Prepare proposals and applications, submit them to insured’s and carriers, obtain client’s signature and follow up to ensure timely responses, all in conjunction with AE or Producer.
• Prepare and provide to every client a Summary of Insurance once coverage is bound and in effect for new accounts.
• Immediately update Summary of Insurance for existing clients.
• Remarket accounts as directed and follow up with AE or Producer
• Maintain agency EPIC files accurately and consistently documenting conversations in emails and other notes sent to clients, while adhering to all MIB electronic and EPIC procedures.
• Handle cancellations timely by checking carrier websites or NOC’s received via scan, fax or email, legally saving all accounts possible with adherence to E&O guidelines.
• Prepare and check policies based on SOP’s checklist to include preparing letters, invoicing, summaries of insurance, certificates, ID cards, evidence of insurance, binders, etc. Policies must be checked for accuracy and all applicable endorsements.
• Know and be up to date on the utilization of carrier websites, carrier communications, new coverage options and billing procedures.

These additional qualifications are a plus, but not required to apply:

• College Degree preferred (high school diploma is required)
• Current California Department of Insurance License
• 4-6 years of experience
• Proficient MS Office Suite (Word, Excel, Outlook)
• Experience utilizing carrier websites to market and rate new and/or renewal business such as Safeco, Allied, Travelers, Chubb, The Hartford, Tokio Marine, Cincinnatti, Hanover, CNA and more.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Work environment & physical demands.

• Ability to use computer keyboard and sit in a stationary position for extended periods as well as use office machinery such as fax and copy machines, and telephones.
• Work is performed in a typical interior/office work environment.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick:

· https://www.instagram.com/lifeatmma/

· https://www.facebook.com/LifeatMMA

· https://twitter.com/LifeatMMA

· https://www.linkedin.com/company/marsh-mclennan-agency/

The applicable base salary range for this role is $42,400 to $90,500. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EEO Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Momentous Insurance Brokerage, A Marsh & McLennan Agency LLC

Job Title: Senior Account Manager 3

Department: Sales

Reports To: Managing Director

Direct Reports: N/A

FLSA Classification: Exempt

SUMMARY: The Senior Account Manager 3 is responsible for achieving volume and profit objectives and maintaining and improving sales strategies. This AM3 works directly with the assigned client or geo to develop relationships and obtain and increase sales consideration and market share.

This position offers a competitive base salary starting at $70,000, & is determined based on the candidate and his/her background and experience. This also comes with an Uncapped commission, paid monthly. Our benefits package includes medical, dental, vision, 401(k), employer-paid short-term disability, voluntary life insurance, unlimited paid time off, and more.

PRIMARY RESPONSIBILITIES:

· Utilize Bullhorn to engage in the duties of an Account Manager

· Follow-up with customers in a timely manner (re-contacting schedule) utilizing the most effective method.

· Partner with the delivery team to lead the RDP unit for the development and training of less experienced recruiters and associate recruiters Identify managers to target within the client account organization.

· Set up and conduct client visits with hiring managers.

· Understand the true needs of the client and take their job order(s)

· Partner with recruiting team to identify qualified candidates.

· Submit and sell a qualified candidate to a hiring manager.

· Set up interviews.

· Follow up with managers to debrief and get feedback on the interview and identify opportunities to close.

· Finalize the deal with the hiring manager to ensure proper expectations are set.

· Follow up with managers to check up on the consultant’s performance.

· Build and Maintain Relationships with Clients

o Set up and conduct client visits.

o Entertain clients and consultants after hours at least twice (2) per week.

o Demonstrate a true partnership approach with clients.

o Understand the true needs of the client with the overall goal of gaining a job order.

o Follow up with managers regarding candidates, interviews, and consultant performance.

· Develop and Maintain Relationships with Team Members

o Lead the development and mentorship in the RDP unit.

o Actively participates in meetings and events.

o Partner with recruiting team to identify qualified candidates.

o Provide support and encouragement to others.

o Seeks out opportunities to get to know team members.

o Relate to a diversity of experiences, styles, & backgrounds.

· Utilize Sales Effectiveness to Close Deals

o Uses probing & closed-ended questions deliberately to uncover needs.

o Acknowledges objections/issues with a verbal response, staying positive & confident.

o Positions & aligns services within the context of the customer’s wants & needs.

o Committed to helping customers make informed buying decisions.

· Align to Company Culture

o Alignment of personal behavior, attitudes, and values.

o Lives consciously and authentically.

o Always maintain consistency between what is said and what is done.

· Continuous Development

o Seek out opportunities to participate in interactive training, formal training, self-directed training, and one-on-one development

o Provide development opportunities in areas of strength to others (mentor others)

o Seek out assignments and responsibilities in areas that are new (stretch assignments)

QUALIFICATIONS:

· 2+ years’ experience as an Account Manager/ or Account Executive/Recruiter who has solutions based consultative sales background

· Proven experience within Staffing Industry

· Proven track record of being able to meet Sales targets, consistently

· Proven Capability to drive sales; ability to prospect new accounts and create a strong value proposition for the client

· Strong communicator of oral and written work; also, good presentation skills

· Strong influencer through being proactive, creative, and persuasive of others in solving client problems or recommending new ideas/strategies

· Understands the importance of documentation and the utilization of tracking tools

· Knowledge of assigned verticals/industries with an ability to learn quickly

· Superior interpersonal skills-work collaboratively within a matrix organization

· Adaptable to change

· Education to include BS or equivalent combination of education and experience

Dexian DNA:

• Motivation to influence
• Competitive spirit and self-motivated
• Desire to build a long-term career in a fast-paced environment.
• Perseverance, and grit
• Consistently collaborate and respond to colleagues and external sources
• Demonstrate accountability for results
• Remain neutral and exercise excellent judgment in decision-making, recommendations, time management, and approach to work
• Follow all of our policies and behavior protocols
• Exhibit positive behaviors consistent with our core values

ABOUT DEXIAN: Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the second largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.

Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions.

Visit www.dexian.com to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

DISYS

Hilton Appleton Paper Valley, 333 West College Ave, Appleton, Wisconsin

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

As the local, on property sales contact for customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sale. Actively upsells each business opportunity to maximize all revenue opportunities. Achieves personal and team related revenue goals for hotel. Ensures business is turned over properly and in timely fashion for proper service delivery.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

BUSINESS RESULTS

• Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotels based on the event profile.

• Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process.

• Exceeds company minimum standards with the sales process and acts as a mentor for others within this area.

• Understands the overall market in which they sell – competitors’ strengths and weaknesses, economic trends, supply, and demand, etc.

• Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc.

• Conducts customer site inspections

• Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.

• Responds to incoming inquiries within their market segment within 4 hours.

• Closes the best opportunities for the hotel based on market conditions and hotel’s needs.

• Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover.

• Creates sales contracts as required.

• Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department’s role in the overall financial goals and objectives of the hotels and manages to achieve or exceed budgeted goals.

GUEST SATISFACTION

• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.

• Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.

• Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty, and leads to increased market share.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.

• Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis.

LEADERSHIP

…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

• Demonstrates commitment to Driftwood Hospitality Management operating principles and philosophies.

• Holds self and others accountable for achieving results.

• Addresses conflict in a timely manner.

• Contributes to team results.

• Deals with change effectively.

• Makes decisions, including employees/team and commits to a course of action with available information.

BUILDING RELATIONSHIPS

…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.

• Treats people fairly, with dignity and respect.

• Works to meet goals in a manner that does not disadvantage other employees or groups.

• Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.

• Listens and responds to others.

• Is interested in other’s views even if they counter own views.

MANAGING WORK EXECUTION

…proactively ensures that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.

• Adheres to all standards, policies, and procedures (SOPs, etc.).

• Effectively uses sales resources and administrative/support staff.

• Approaches work with a sense of urgency and purpose.

• Allocates time and resources effectively when faced with competing demands.

• Overcomes obstacles to accomplish challenging objectives.

• Follows through on inquiries, requests, and complaints.

ORGANIZATIONAL LEARNER

…Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area

• Acts independently to improve and increase skills and knowledge.

• Demonstrates an awareness of personal strengths and areas for professional improvement.

• Shares learning, innovations, and best practices with others.

• Is willing to learn from others.

• Performs all technical/procedural requirements of the job.

KNOWLEDGE, SKILLS & ABILITIES

Experience

• Must have (3+) years of progressive sales experience.

• Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred.

Skills and Knowledge

• Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.

• Possesses software knowledge (Microsoft Office, etc.).

• Possesses systems knowledge (Delphi and Delphi Diagrams).

• Must be able to “Knock on doors” to get the business

• Knows how to conduct research on the Internet.

• Weekly prospecting and soliciting goals

• Uncovering new customers

• Effective sales skills to up-sell products and services

• Knowledge of menu planning, food presentation, and banquet and event service operations

• Ability to manage guest room and meeting space inventories

• Strong customer development and relationship management skills

• Knowledge of overall hotel operations as they affect department

• Knowledge of AV products and services at both hotels

• Knowledge of contract management and legalities

• Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting, and scheduling

• Strong communication skills (verbal, listening, writing)

• Strong problem-solving skills

• Strong customer and associate relation skills

• Strong presentation and platform skills

• Strong organization skills

• Strong “Closing skills”

• Strong “persuasion” skills

• Ability to use standard software applications and hotel systems

• Effective decision-making skills

PHYSICAL DEMANDS

Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling of objects weighing up to ten (10) pounds.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Hilton Appleton Paper Valley

Sales Manager

Crowne Plaza Melbourne Oceanfront, 2605 North Hwy A1A, Melbourne, Florida

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

As the local, on property sales contact for customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sale. Actively upsells each business opportunity to maximize all revenue opportunities. Achieves personal and team related revenue goals for hotel. Ensures business is turned over properly and in timely fashion for proper service delivery.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

BUSINESS RESULTS

• Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotels based on the event profile.

• Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process.

• Exceeds company minimum standards with the sales process and acts as a mentor for others within this area.

• Understands the overall market in which they sell – competitors’ strengths and weaknesses, economic trends, supply, and demand, etc.

• Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc.

• Conducts customer site inspections

• Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.

• Responds to incoming inquiries within their market segment within 4 hours.

• Closes the best opportunities for the hotel based on market conditions and hotel’s needs.

• Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover.

• Creates sales contracts as required.

• Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department’s role in the overall financial goals and objectives of the hotels and manages to achieve or exceed budgeted goals.

GUEST SATISFACTION

• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.

• Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.

• Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty, and leads to increased market share.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.

• Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis.

LEADERSHIP

…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

• Demonstrates commitment to Driftwood Hospitality Management operating principles and philosophies.

• Holds self and others accountable for achieving results.

• Addresses conflict in a timely manner.

• Contributes to team results.

• Deals with change effectively.

• Makes decisions, including employees/team and commits to a course of action with available information.

BUILDING RELATIONSHIPS

…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.

• Treats people fairly, with dignity and respect.

• Works to meet goals in a manner that does not disadvantage other employees or groups.

• Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.

• Listens and responds to others.

• Is interested in other’s views even if they counter own views.

MANAGING WORK EXECUTION

…proactively ensures that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.

• Adheres to all standards, policies, and procedures (SOPs, etc.).

• Effectively uses sales resources and administrative/support staff.

• Approaches work with a sense of urgency and purpose.

• Allocates time and resources effectively when faced with competing demands.

• Overcomes obstacles to accomplish challenging objectives.

• Follows through on inquiries, requests, and complaints.

ORGANIZATIONAL LEARNER

…Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area

• Acts independently to improve and increase skills and knowledge.

• Demonstrates an awareness of personal strengths and areas for professional improvement.

• Shares learning, innovations, and best practices with others.

• Is willing to learn from others.

• Performs all technical/procedural requirements of the job.

KNOWLEDGE, SKILLS & ABILITIES

Experience

• Must have (3+) years of progressive sales experience.

• Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred.

Skills and Knowledge

• Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.

• Possesses software knowledge (Microsoft Office, etc.).

• Possesses systems knowledge (Delphi and Delphi Diagrams).

• Must be able to “Knock on doors” to get the business

• Knows how to conduct research on the Internet.

• Weekly prospecting and soliciting goals

• Uncovering new customers

• Effective sales skills to up-sell products and services

• Knowledge of menu planning, food presentation, and banquet and event service operations

• Ability to manage guest room and meeting space inventories

• Strong customer development and relationship management skills

• Knowledge of overall hotel operations as they affect department

• Knowledge of AV products and services at both hotels

• Knowledge of contract management and legalities

• Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting, and scheduling

• Strong communication skills (verbal, listening, writing)

• Strong problem-solving skills

• Strong customer and associate relation skills

• Strong presentation and platform skills

• Strong organization skills

• Strong “Closing skills”

• Strong “persuasion” skills

• Ability to use standard software applications and hotel systems

• Effective decision-making skills

PHYSICAL DEMANDS

Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling of objects weighing up to ten (10) pounds.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Crowne Plaza Melbourne Oceanfront

Catering Sales Manager

Crowne Plaza Melbourne Oceanfront, 2605 North Hwy A1A, Melbourne

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

JOB SUMMARY

Solicit, book, plan and coordinate weddings, functions & meetings while maximizing the banquet space to meet/exceed sales goals. Utilize prospecting skills and strong business sense to consistently exceed catering revenue goals. Report all Catering activities to the Director of Sales & Marketing. Support all Corporate and hotel initiatives as needed.

SALARY IS BASED ON EXPERIENCE

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

BUSINESS RESULTS

• Solicit, negotiate, and book new and repeat business through efforts (sales calls, telemarketing, mailings, networking, etc…) while maximizing banquet space to meet/exceed revenue goals.
• Present and sell hotels catering and wedding options at trade shows and wedding expos.
• Execute a territorial marketing strategy to capture the maximum amount of revenue and meet/exceed sales goals.
• Plan, upsell and detail the meeting/function with the client including space requirements, times, equipment, menus, themes/decorations, etc. Complete the contracts, prepare the appropriate paperwork,
• coordinate with the appropriate areas in the hotel, and resolve any issues, complaints, and problems to ensure quality product delivery and customer satisfaction.
• Prepare status and period end reports to keep management abreast of activities.
• Maintain up-to-date knowledge of corporate/hotel procedures and products and the competition’s product, strengths and weaknesses to continually improve sales strategies and the achievement of goals.
• Responds to incoming catering opportunities for the hotel.
• Proactively identifies, qualifies, and solicits new catering business to achieve personal and hotel revenue goals.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Understands competitors’ strengths and weaknesses and knows how to sell against them.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Effectively develops relationships within community to strengthen and expand customer base for catering sales opportunities.
• Effectively manages and develops relationships with key internal and external stakeholders.
• Ensures a high level of customer satisfaction.
• Builds and strengthens relationships with existing and new customers to include sales calls (to include outside sales calls), prospecting/solicitation calls, entertainment, bridal shows, etc.
• Effectively use sales resources and administrative/support staff.
• Conducts site inspections.
• Creates proposals as required.
• Creates contracts as required.
• Possesses excellent telephone sales skills.
• Possesses strong overall sales skills.
• Understands contract management and legalities.
• Possesses operational knowledge and/or appreciation of operations challenges.
• Has basic knowledge of food and beverage compositions.
• Is knowledgeable of food trends, food and beverage composition, and menu planning. Exercises creativity in designing catering sales solutions.
• Understands food and beverage forecasting and attrition.
• Understands need time strategy as developed by the Revenue Management Team (i.e. Director of Sales & Marketing and Director of Catering Sales).
• Follows all Free Sell guidelines as specified by the Director of Catering Sales & Director of Sales & Marketing.
• Follows all sales strategy as specified by the Director of Catering Sales & Director of Sales & Marketing.
• Understands and achieves team and individual goals.
• Possesses software knowledge (Microsoft Office, etc.).
• Possesses systems knowledge (Delphi, Delphi Diagrams, or other similar programs).
• Participate in communication and professional organizations to maintain high visibility and promote sales.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as required.
• Due to the nature of the business the individual may be required to do other duties and special projects as assigned by the supervi

GUEST SATISFACTION

• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
• Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the
• execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
• Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their
• expectations, create loyalty and leads to increased market share.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
• Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Utilizes Delphi or other hotel system to capture and manage customer information daily.

LEADERSHIP

Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

• Demonstrates commitment to Westmont Hospitality operating principles and philosophies.
• Holds self and others accountable for achieving results.
• Addresses conflict in a timely manner.
• Contributes to team results.
• Deals with change effectively.
• Makes decisions, including employees/team and commits to a course of action with available information.

MANAGING WORK EXECUTION

Proactively ensures that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.

• Approaches work with a sense of urgency and purpose.
• Allocates time and resources effectively when faced with competing demands.
• Overcomes obstacles to accomplish challenging objectives.
• Follows through on inquiries, requests, and complaints.

ORGANIZATIONAL LEARNER

Actively pursues learning and self-development to enhance personal, professional, and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area.

• Acts independently to improve and increase skills and knowledge.
• Demonstrates an awareness of personal strengths and areas for professional improvement.
• Shares learning, innovations, and best practices with others.
• Is willing to learn from others.
• Performs all technical/procedural requirements of the job.

KNOWLEDGE, SKILLS & ABILITIES

Experience

• 2 or more years of hotel catering experience or similar industry
• Proven track record of a consistent ability to provide quality service
• Previous leadership experience preferred

Skills and Knowledge

• Strong verbal and written English communication skills
• Knowledge of the Hotel, Westmont and brand policies and procedures
• Knowledge of the catering, food & beverage with banquet knowledge
• Skills needed to manage the people and variables encountered in the development and implementation of major functions
• Computer literate in MS Word, Excel, and PowerPoint
• Computer literate with Delphi preferred or other system used in hotel
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills
• Strong customer and associate relations skills
• Strong presentation and platform skills
• Strong organizational skills
• Strong “closing skills”
• Strong ‘persuasion” skills
• Ability to use standard software applications and hotel system
• Effective decision-making skills
• Effective influence skills

PHYSICAL DEMANDS

Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling of objects weighing up to ten (10) pounds.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Crowne Plaza Melbourne Oceanfront

• Manager, Metadata & Taxonomy – Content Licensing

• The Manager, Metadata & Taxonomy is responsible for strategically designing and maintaining metadata models for digital assets governed by the Content Licensing group, working with both internal and external stakeholders to manage and optimize workflows for metadata tagging and client deliverables. A person in this role must operate at the intersection of information science, post-production, digital asset management, and content licensing. This role involves managing relationships with content marketing groups, balancing their customer service needs with the company’s metadata creation and collection goals. This person must be a self-starter, but willing and eager to collaborate with others. This person should believe in the power of metadata and want to share this knowledge with others. The Manager, Metadata & Taxonomy must be detail-oriented, agile, creative, and able to synthesize information from many sources. Metadata models will change over time and the Manager should be willing to disrupt the status quo, inspiring others to do the same.
• Responsibilities include:

• Identify strategic metadata opportunities for the Content Licensing business and for the broader studio as it relates to the curation of time-based metadata and clip re-use across all lines of business.
• Drive strategic decision making and implementation related to metadata creation, acquisition, and modeling
• Design, build, and maintain metadata models and schemas in support of Content Licensing and its related activities across the studio
• Audit metadata to ensure adherence to standards and identify new opportunities
• Use SQL and other query languages to standardize inconsistent or incomplete metadata, as well as perform analysis that influences metadata strategy
• Develop and improve workflows for metadata tagging and client deliverables (video clips/still images)
• Lead training for metadata tagging processes and the creation of metadata deliverables
• Document workflows, metadata models, and standards
• Evaluate new AI/machine learning technologies and project manage their integration with existing systems
• Map metadata between systems to support data initiatives and increase efficiency
• Onboard new content partners, provide training, and develop custom metadata schemas as required
• Oversee the operation of and serve as the internal public face for SPCL’s Village Well, a first-of-its-kind metadata repository describing longform studio assets with AI and human-generated time-based metadata
• Manage Village Well content partner relationships
• Query and analyze search data to support strategic metadata decisions
• Create reports to track project status
• Maintain familiarity with new technologies and other developments in the entertainment industry as they relate to metadata creation, collection, or modeling
• Support content review for ad-supported licensing models, making recommendations based on deep knowledge of rights and clearances
• Review and flag content for compliance issues
• Advocate to improve content discoverability and user experience through innovative metadata models
• Experience:
• 5+ years of direct experience within the following areas:

• metadata, including taxonomies, ontologies, metadata standards, metadata management, data extraction & transformation, and digital asset management (DAM)
• content licensing, including film clips, photography, stock footage, VFX elements, license administration, rights and clearances, CRM systems, sales, and customer service
• post-production, including knowledge of traditional (i.e. film-based) as well as current (i.e digital) post-production workflows, telecine, color-grading, editing, VFX, encoding/transcoding, and delivery formats
• personnel management, including supervision, scheduling, training, evaluation, and development
• Knowledge, skills, and abilities required:

• Strong understanding of metadata, taxonomies, and ontologies
• Excellent verbal and written communications skills
• Adept research and problem-solving skills
• Deep knowledge of the studio’s catalog and the stock footage library
• Ability to multi-task and meet deadlines in a fast-paced environment
• Sound analytical skills (both qualitative & quantitative)
• Understanding of rights and clearances
• Understanding of compliance standards and practices
• Able to build rapport with clients, partners and cross-functional teams
• Decisive & effective problem-solving ability with a strategic mindset
• Detail-oriented with strong organizational and project management skills
• Master’s degree in Library or Information Science preferred
• *Sony Pictures Entertainment is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity, or other protected characteristics.

Sony Pictures Entertainment

a21 is seeking an organized, team player with a passion for the events industry to join our Miami office! The ideal candidate has a background in chef relations, strong communication skills, both oral and written, is able to adapt on the fly, prioritize and juggle multiple projects simultaneously. The position offers tremendous growth opportunities within a full service event management, sponsorship and marketing agency that specializes in culinary, arts, sports and entertainment.

Primary Responsibilities

• Work alongside VP of Event Operations to develop systems and processes that ensure events are valuable to guests and partners, efficiently planned, and executed on budget and in a timely manner. 
• Help hire, train, and lead the Event Operations team. This includes but is not limited to; hosting one on one meetings, participating in internal event calls, advising on vendor selection, approving vendor quotes and event budgets, troubleshooting floorplans, holding the team accountable to timelines, advising on proper permitting needs per event, and coaching the team on best practices for on-site leadership.    
• Facilitate pre-event production and logistics for assigned events including but not limited to, selecting venues, communicating vital information with vendors, partners and the a21 team, leading client calls, negotiating with vendors, updating budgets, developing floorplans, and approving signage.  
• Lead on-site event setup and day of execution for assigned events. Including leading volunteers and setup crews, checking in deliveries, coordinating vendor load in and load out, hanging signage, running registration, and managing event talent.  
• Travel to select events to support the event team while noting areas of success and improvement and provide on-site coaching as needed. 
• Assist VP of Event Operations to understand planning status of all events and provide stakeholders with post-event recaps.  

*Must submit cover letter when applying

Skills + Qualifications Needed

• Excellent Written & Oral Communication
• Organizational
• Creative & Innovative
• Relationship building
• Budget and Project Management Skills
• Ability to accomplish projects independently
• Excellent interpersonal skills with a high level of professionalism
• Must be able to lift, push and pull up to 50 pounds
• Must be able to walk and stand for long periods of time in extreme weather conditions
• Flexibility to travel throughout the year (up to 40% including some nights and weekends)
• Experience with Allseated, SquadUp, Monday.com, Eventbrite, Excel, Expensify, and Outlook are a plus

Desired Experience

• 5+ years managing client/vendor relationships or direct reports
• 5+ years of culinary experience working with chefs and talent
• 5+ years coordinating meetings and/or events (500+ guests is a plus)
• Experience in foodservice, hospitality or entertainment industry
• Office administration, operations, marketing and/or sales experience is beneficial
• Education: Associates Degree required, Bachelor’s degree is a plus

About the a21 Family

Based in Miami and New York City, a21 is a modern agency that specializes in Corporate Sponsorship Sales and Activation, Event Management, Strategic Marketing and Corporate Consulting. Our unique and creative approach with a results-driven framework makes us one of the top event marketing agencies in the U.S. As part of our team you will have access to benefits such as:

• Outstanding Health + Dental benefits
• Competitive PTO plan
• Hybrid remote/on-site work plan
• 401k and More

a21

Onward Search needs a Technical Program Manager / Scrum Lead (Business Operation Organization) for one of our entertainment customers working a hybrid schedule in Santa Monica, CA.

** Onward Search is unable to support Corp-to-Corp arrangements at this time. **

Job Description:

In this role, you will be actively engaged in the day-to-day hands-on management of team activities, backlogs, and roadmaps for technology initiatives. You’ll employ Agile and Scrum practices to guide the development team in achieving timely deliverables. Your responsibilities will extend to scheduling upcoming work, maintaining a balanced team focus, and collaborating across various technical teams and Product groups. This collaborative effort is essential to ensure the effective delivery, testing, and deployment of multifaceted business solutions.

Qualifications:

• Over 5 years of hands-on experience in Agile/Scrum methodologies for software application development, demonstrating effective leadership as a Scrum Lead.
• More than 5 years of proven expertise in overseeing formal application software development projects.
• A Bachelor’s degree or equivalent experience is a requirement.
• Possession of CSM or PMP certification would be advantageous.
• Thorough familiarity with the software development life cycle, with specialized experience in Content Management Systems (CMS) and the Content Management Supply Chain domain.
• Proficiency with project management tools pertinent to the business/project context.
• Expertise in Agile and Scaled-Agile Management methods and processes.

Onward Search

Onward Search is looking for a Program Manager II to join one of our gaming customers’ Player Platforms teams in Los Angeles, CA.

** Onward Search is unable to support Corp-to-Corp arrangements at this time. **

Job Description:

In this role, you will lead cross-team projects within the Player Platform, overseeing end-to-end integration paths for game developers. You’ll also design systems to enhance feedback loops, establish communication best practices, and provide long-term customer support while addressing and improving process-related challenges.

Required Qualifications:

• 4+ years of global project management experience in large-scale software products, collaborating across disciplines.
• Proven success in overseeing product goals across multiple teams.
• Proficiency in iterative development methodologies (e.g., Scrum, Agile) and relevant tools like JIRA.
• Demonstrated expertise in stakeholder management and possesses excellent communication skills to facilitate seamless collaboration throughout the software development lifecycle (SDLC) for multiple products.

Desired Qualifications:

• Background in software products within gaming and entertainment.
• Keen understanding of gaming industry trends and advancements.

Onward Search