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Paladin is now LHH Recruitment Solutions! We are working with our consumer product manufacturing client based in Lynnwood, WA to recruit a Social Media Manager to join their team on a full-time basis. This organization has a thriving social media and partnerships program, and is looking for an experienced social expert to jump into the driver’s seat and continue moving the needle forward. You will be responsible for maintaining multiple Facebook, Twitter, Instagram, LinkedIn and similar platforms, and exploring new channels and areas of opportunity for program expansion. This is a creative role where you’ll ideate, write and create social campaigns best suited for each channel, with a focus on driving awareness and engagement. To be a fit, you should bring 3+ years of dedicated social media experience focused on the creative and community management side of social and deep proficiency with the listed platforms.
This is an onsite role in Lynnwood, WA in a highly functional, collaborative and passionate team that works closely across the organization on a constant basis, so onsite collaboration is key. This is a permanent, salaried position ranging from $85,000 to $95,000 annually and a comprehensive benefits package.
You will:
- Inherit a thriving multi-brand, multi-channel social media program and focus on opportunities to increase engagement, drive brand awareness, and further streamline processes for engagement
- Write, edit and optimize long and short-form content for individual brands and channels, taking a strategic approach to different audiences and platforms
- Work with third party resources for social advertising, equipping agency partners with necessary content and information to maintain consistency
- Engage with the social media audience as the company’s key community management expert, escalating issues to customer service or other teams, as needed
- Manage the company’s influencer partnerships program, maintaining current relationships and identifying new opportunities
- Support other marketing and creative programs and initiatives, as needed
Your experience should include:
- 3+ years of dedicated social media management experience, ideally working in a multi-brand environment
- Deep understanding of Facebook, Instagram, LinkedIn, Twitter and other channels; Proficiency in social media management tools (Hootsuite or similar)
- Bachelor’s degree in a relevant field
- Deep understanding of social media analytics with the ability to provide data insights to cross-functional teams, implement strategic shifts and identify opportunities based on social media metrics
Compensation and Benefits:
- Annualized compensation ranging from $85,000 to $95,000
- Medical, dental and vision insurance for employees + dependents at low cost to employee
- Matching 401(K)
- 14 days of combined PTO + vacation time, paid holidays
- Additional benefits, including equity opportunity, product discounts, several annual events
Sound like you? We are only able to consider Seattle-area candidates available for fully onsite work at this time. Apply here to be considered!
LHH
POSITION DESCRIPTION:
We’re a Seattle-based firm looking for local or remote candidates to join our growing team.
You’ve established yourself as a PR agency pro, successfully leading teams and engendering trust and respect with your client contacts. You’ve helped grow talent by sharing your command of project management skills, attention to detail, strategic vision and creative ideas. You have shown that you have the rare talent to make the intersection of public relations and marketing work, seamlessly, including developing integrated programs that educate, drive awareness and achieve goals. You possess a professional maturity that prompts others to listen and take your counsel on best practices.
The Account Manager plays an integral role leading some of the firm’s key accounts and works with leadership to manage more junior team members. They not only help shape the strategy but also roll up their sleeves to lead the team in implementing a wide array of programs for their clients, including thought-leadership development, online marketing, promotions, crisis communication, and traditional PR campaigns. With a firm grasp of public relations and digital marketing tools, the Account Manager also has a strong desire to continually hone their craft and take their knowledge to the next level.
Note: For this hiring cycle, we are considering established Account Managers as well as Senior Account Executives who are rising into the Account Manger role. For those with strong experience serving as a go-to on accounts and the drive to fully lead them in the near future, there is an opportunity to begin as a Senior Account Executive and leverage your experience working with F+A’s exceptional clients and dynamic team to transition into the Account Manager position.
CANDIDATE ATTRIBUTES
— Strategic thinker / tactically skilled – You can see the forest through the trees and know how to craft strategic short and long-term programs that are aligned with business goals. At the same time, you have the chops and the team mindset to roll-up your sleeves and get the work done when needed.
— Initiative – As self-starter, you are eager to develop new ideas and drive deliverables forward. You’re adept at anticipating situations that will require a response, and proactively addressing needs.
— Results driven – You find ways to succeed no matter what the challenge. You take ownership of responsibilities and are a natural problem solver. You are self-directed. And most importantly, you know how to deliver expected or agreed-upon results.
— Client-focused– You are adept at building strong relationships with client decision-makers and stakeholders, with a keen ability to listen, garner buy-in and bring discipline to planning and execution processes – all while helping clients achieve their goals.
— Collaborative / relationship driven – You are a leader who likes being part of a cohesive team working toward shared goals and a mutual accountability. You enjoy working with a wide range of external stakeholders, from vendors to partners. You understand the importance of listening, asking probing questions and allowing others to be heard.
— Detail-oriented – You take pride in your excellent organizational and project management skills and your innate ability to manage multiple key projects with tight time frames.
— Quality commitment – You have a consistent attitude and respect for high quality standards and maintain those standards even when under schedule pressures. You continually seek and share expertise on best practices to ensure client programs are of the highest caliber.
— Professionally mature – You demonstrate confidence, experience, and poise under pressure, and you have experience managing your peers or more junior team members.
— Exceptional writer – Your education and experience reflect excellent writing ability that is creative and technically proficient and cognizant of client voice and tone. You have a near-rabid adherence to AP style.
KEY RESPONSIBILITIES
PUBLIC RELATIONS
— Lead and manage multiple accounts, acting as the client-facing lead, fielding strategic needs on a regular basis, and navigating complex and sometimes challenging client-relations issues.
— Conceive, create and execute thoughtful, results-driven communication plans.
— Develop and maintain strong relationships both with clients, and with internal teams.
— Establish and maintain fruitful relationships with traditional and digital media contacts.
— Participate as part of agency’s new-business team, identifying and pitching prospective clients.
MARKETING
— Confidently establish strategy and manage implementation of digital campaigns, including paid and organic social media, managing internal resources and external partners to drive optimal outcomes.
— Drive content marketing activities to support brand awareness and thought leadership as well as to support more specific lead-generation goals.
— Assist in the development of paid advertising in traditional media.
— Develop sponsorship programs.
CLIENT RELATIONS
— Lead day-to-day communications with key clients, gathering information and driving deadlines.
— Take ownership in client programs, constantly evaluating new ideas and activities, offering ideas, etc.
— Lead client meetings.
— Manage timely client document editing/approval process.
— Adhere to client budgets and assignment scope.
ACCOUNT SERVICES
— Conduct account-related research.
— Accurately track and manage billable/non-billable time.
SKILLS, EXPERIENCE AND EDUCATION
— At least five years PR agency or equivalent corporate experience in public relations.
— Demonstrative ability to create and maintain client trust through engaged management of workflow.
— Willingness and skill in mentoring junior team members in professional development.
— Command of online marketing tools and ability to navigate SEO and website management.
— Ability to manage client relationships, comprehend and distill complex issues and craft messaging for internal/external audiences.
— Proven success securing placements with traditional and digital media.
— Experience delivering social media outreach and engagement programs.
— Proactive and collaborative – lead multiple client accounts depending upon client needs.
— Sound judgment with high standards of accountability, integrity, responsiveness, and discretion.
— Ability to thrive in a fast-paced, deadline-driven environment and produce quality work under pressure.
— Bachelor’s degree in communications, public relations, journalism, English or related field is required.
TEAM, TOOLS AND RESOURCES
— Direct reports: Up to five direct reports in fluid, client-focused environment.
— Agencies/Consultants: Manage third-party vendors and freelancers as needed for client projects.
SUCCESS IS DEFINED AS…
Three months
— Orientation to Firmani + Associates, account team members, and account processes and protocols.
— Immersion in client subject matter.
— Develop strong relationships with account team members and clients, gaining trust and respect.
Six Months
— Fully integrated into Firmani + Associates and account team.
— Deep knowledge of client subject matter.
— Complete ownership of key client relationships.
12 months
— Managing a portfolio of key agency accounts meeting or exceeding goals and expectations
— High personal performance resulting in increased client revenue and other KPIs. Actively contribute to new business development
COMPENSATION
— Base salary range for Senior Account Executive to Account Manager role: $70,000 to $100,000.
— Bonus opportunity: Quarterly bonus opportunity: receive 20% of billable rate for all time above billable goal. Bonus for securing new business is also available.
— Benefits (health/dental/vision): Comprehensive benefits package; employer pays 90% of premium.
— Work from home: Flexibility to work from your home office, third place, or our agency office in Seattle’s Fremont neighborhood. $100 a month WFH stipend available.
— PTO/Vacation/Sick Days: All employees enjoy 20 days per year, includes both vacation and sick days; 10+ standard paid holidays observed per year.
— Retirement/401K: Company-matched 401K program.
— Travel: Less than 10%.
— Professional Development: Offer reimbursement for professional development via webinars, seminars, conferences, etc.
TO BE CONSIDERED
If you’d like to be considered for this position, please send your resume, three writing samples and a cover letter describing your work history and why you think you’d be a good fit for this position to recruiter@firmani.com .
About Firmani + Associates, Inc.
Firmani + Associates is a locally owned full-service public relations agency founded in 1994. Co-owned by Kristi Herriott, Annie Alley and Mark Firmani, F+A has had the privilege of working with many of Seattle’s most iconic brands.
Our mission is two-fold: to find communications professionals who have exemplified a passion for our industry and our work, and provide them with a supportive, challenging and rewarding work environment, while at the same time attracting clients that appreciate and benefit from our methodology.
We have built a rock-solid team of communications professionals by encouraging and rewarding professional growth and by creating and maintaining a flat management structure. Our current team is an amalgam of professionals we’ve recruited as lateral hires, and those who’ve joined F+A after completing our professional-level internship programs, including two of our co-owners.
Our clients appreciate this approach as well. Like many firms, we have the regular flow of project-based clients, but we are exceptionally fortunate that our larger, core clients have partnered with us for years, even decades.
Firmani + Associates Inc.
ABOUT CONFIDANT
Confidant is a creative and strategic communications agency named for the role we play with brands. We’re an experienced team of big agency defectors paving the way for a new, agile communications agency model. With a vision for serving clients better through smaller, more dedicated teams of experienced and well-cared for professionals, Confidant is built to serve strong in-house teams with big agency thinking and boutique agency agility. With offices in NYC (PR Studio) and Nashville (Creative Studio), clients include Amazon, Diageo, Sony, SunPower, Shake Shack, BarkBox, Getaway, Perfect Day and MadeGood. Confidant has been recognized at industry awards, including Inc.’s Best Workplaces 2021 & 2023, PRWeek’s Best Boutique Agency 2021 (Honorable Mention); PRovoke’s Outstanding Boutique Agency (Finalist); PRovoke’s Top 5 Micro Boutique Agencies to Work For (2021, 2022 & 2023); PRNews Agency Elite Top 100 (2021 & 2022) and PR Net’s 2023 Next Gen Awards. Learn more at confidant.co.
WHY WE’RE DIFFERENT
· Experienced: A hands-on, seasoned team – no entry level employees
· Strategic: Insights-based strategy aligned to client business goals
· Impactful: Set up to dive deep and focused on results
· Integrated: Multichannel storytelling mindset and capabilities
· Transparent: Upfront about expectations on all fronts
· Agile: Smaller, dedicated teams delivering more, with less overhead
JOB DESCRIPTION
Confidant is looking for a corporate PR manager in Seattle. This role will support social impact, corporate communications and thought leadership initiatives that leverage client executives, corporate social responsibility efforts and industry trends to promote our client’s stories across owned and earned channels. The ideal candidate will have PR agency experience that includes executive communications, thought leadership and corporate communications work supporting large Seattle-area companies, and experience working with local Seattle media. Experience driving earned media around around key industry trends is critical. Candidates must be excellent writers, strong earned media strategists and have experience placing coverage with consumer and business media.
EMPLOYMENT TYPE
Full-time
JOB RESPONSIBILITIES
Media Relations
- Develop earned storytelling strategies and materials, inclusive of editorial calendars, industry trends and timely pitches
- Own media opportunities from start to finish
- Identify and develop key stories for media pitching; conduct interviews with clients and pertinent spokespeople to inform written materials
- Cultivate and maintain strong media relationships, both in consumer and business niches – especially in the Seattle area – and share media intel regularly
- Provide input into client PR plans
- Create targeted media lists that result in great placements
- Develop and pitch client and other storylines and announcements
- Assist with preparing executives for interviews and media training
- Track and create comprehensive coverage reports, including both traditional and social
- Draft social media content and recommend assets to use
- Actively participate in agency brainstorm sessions for client programs
Client Relations
- Maintain current knowledge of trends, the competitive landscape, and confidently provide strategic point-of-views and recommendations to the client
- Build trust with client contacts and teams
- Actively participate/play a role in all client calls and meetings
- Participate in annual account planning
- Be proactive, anticipate client needs and keep multiple initiatives moving
Management
- Set priorities for yourself; be able to manage certain issues
- Support account lead, providing client counsel
- Research, identify and manage third-party vendors
- Contribute to client workstreams, projects and programs
- Collaborate with your fellow team strategists
- Contribute to agency’s new business proposals; participate in new business presentations
QUALIFICATIONS
- 5+ years of PR agency and/or in-house experience working on a company’s corporate stories, including CSR, sustainability, diversity and inclusion, executive visibility and thought leadership
- Experience pitching both consumer and business journalists (able to talk to Fast Company and Bloomberg as well as they talk to GMA and Good Housekeeping) and deep knowledge of the Seattle media market
- Ability to think through communication strategies and deliver tangible results
- Strong communication skills; both written and verbal
- Ability to work both independently and in a dynamic, high energy, team-oriented atmosphere
- Comfortable working across industries
BENEFITS OF WORKING FOR CONFIDANT
We offer excellent compensation, including competitive salaries and bonuses; paid parental leave, holidays and volunteer time off, in addition to ample PTO; comprehensive healthcare, vision, and dental coverage; professional growth and development programs to help advance your career; charitable giving benefit; and a matching 401k. Flat structure, caring culture. Remote work with no weekly/monthly in-office requirements, but must be based in the Seattle area.
DIVERSITY STATEMENT
Confidant is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
SALARY
The salary range for this role is $70,000 – $85,000 commensurate with experience.
Confidant
Job Number: 2023-00169
King County Library System (KCLS) is seeking a dedicated and adaptable individual who wishes to serve as the Communications & Marketing Manager out of our Communication & Marketing Department.
The ideal candidate will be able to model and champion excellent customer service, support Intellectual Freedom, and work with diverse populations in a service role. Managers in the Communication & Marketing Department are brand storytellers, orchestrating integrated marketing campaigns that resonate with target audiences. They play a vital role in shaping brand perception, enhancing customer relationships, and amplifying brand messaging.
About the Opportunity:
The Communications & Marketing Manager assumes leadership and offers expert guidance to the design, implementation, and management of the organization’s communications and marketing strategy and programs. This role actively contributes to all aspects of communications to internal and external audiences utilizing a range of communication tools and methods. The incumbent assists and advises the communications and marketing team, library management, committees, and project teams by formulating, executing, and evaluating communication plans for projects and initiatives to ensure consistent messaging and alignment with organizational goals and values. They provide support to the Director of Communications and Marketing in matters pertaining to external affairs and public relations.
About King County Library System (KCLS):
KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.3 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.
Approximately 1,000 engaged and passionate staff provide service in 50 library locations and in community engagement using direct outreach and virtual assistance. Our service area includes the cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.
From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.
The King County Library System is committed to the full inclusion of all qualified individuals. KCLS values diverse perspectives, lived experiences, and cultures. KCLS encourages BIPOC (Black, Indigenous, and people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities and veterans to apply. As part of this commitment, KCLS provides reasonable accommodations for persons with disabilities to participate in the job application or interview process and/or to perform the essential functions of the position.
To request accommodation please call 425-369-3224.
Examples of Duties
Any of the following duties may be performed. These examples are not necessarily performed by all incumbents, however, and do not include all specific tasks an incumbent may be expected to perform.
1. Apply diversity, equity, and inclusion principles that exemplify organizational values, behaviors, and practices to all aspects of work, including reaching diverse audiences and communities and supporting the library as a welcoming and inclusive place.
2. Support the Director of Communications and Marketing to develop, implement, oversee, and evaluate an organizational communications strategy, external affairs, and partnership engagement tactics.
3. Curate and manage the production and distribution of internal communications tools for staff to include topics such as: systemwide initiatives, events, media coverage, budget process, personnel news, training opportunities, technology-related issues, library policies, service changes, and occasional emergency situations.
4. Act as a media strategist; establish connections with editors, reporters, producers, and other communications influencers to enhance media coverage and library storytelling.
5. Assist in crisis response communications endeavors. Enhance the organization’s crisis communications plan.
6. Assume the role of Public Records Officer for KCLS and act as an alternative Public Information Officer for the Director of Communications and Marketing.
7. Contribute to communication and marketing content creation. This involvement might encompass composing initial draft content, revising the contributions of others, delivering final proofing, or participating in any phase of the communication development process.
8. Facilitate regular meetings and check-ins with library leadership, administrative departments, community library management teams, and other stakeholders with communications needs. Build and maintain collaborative relationships to ensure alignment and integration of messages and initiatives.
9. Coordinate and curate content featured on the intranet home page; create and maintain content guidelines for staff; establish and monitor best practices and processes; moderate and regularly review intranet content to keep the material current; maintain an archive of past internal intranet communications for reference.
10. Manage, coach and support assigned employees, including hiring, training, and performance evaluations. Take action to enhance individual performance and productivity and ensure their tasks align with the library’s objectives.
11. Manage and establish annual goals, action plans, timelines, and expectations for the successful fulfillment of each role on the communications and marketing team.
12. Develop and maintain an internal communications schedule and calendar for major organizational initiatives.
13. Create and maintain procedures, best practices, templates, workflows, and checklists relating to communications and marketing.
14. Deliver training, workshops, and presentations on communications to a variety of internal audiences.
Secondary Duties:
1. Attend the Library Board of Trustees monthly meeting and other meetings such as community library management meetings, as appropriate.
2. Keep informed on changing trends or emerging initiatives within area of assigned responsibility.
3. Serve on employee committees as assigned.
4. Offer support and provide back up to related positions and the Director of Communications & Marketing.
5. Perform other related duties as required or assigned.
Desired Minimum Qualification
Education and Experience:
· Bachelor’s degree in communication, English, journalism, marketing or related field.
· 3-5 years of experience leading or managing a team in a communications environment, including some internal/employee communications and employee engagement.
· Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.
Desired Skills:
· Demonstrated understanding of the core concepts of diversity, equity, and inclusion and skill in effectively communicating and applying these concepts.
· Demonstrated strong writing, communication, and confident presentation skills including the ability to write, edit, and proofread key messages for general and targeted audiences, in a clear and concise manner, through multiple communications channels.
· Demonstrated experience in planning, measuring, and evaluating the effectiveness of communication reach and engagement.
· Demonstrated ability to efficiently organize, prioritize and manage multiple projects and people in an evolving, deadline-driven environment while balancing the needs of various projects and stakeholders.
· Strong organizational and time management skills with a focus on quality and attention to detail.
Special Requirements:
A valid Washington driver’s license.
Physical Demands & Work Environment
Physical Demands:
While performing the duties of this job, the employee is changing tasks depending upon the shift and will in most cases occasionally stand and walk and up to constantly sit. Will occasionally reach up or down and frequently reach out. Neck rotation may be up to occasional. Constantly using hands in conjunction with finger use and up to frequent keyboarding, this handling or keyboarding may be repetitive up to frequently. Up to occasionally operating foot controls. The employee will seldom lift up to 20 lbs. Employee will seldom push/pull carts and wheeled equipment with light force.
Work Environment:
Work is performed in a typical office environment. Some travel is required to work in or meet with staff in community libraries and visit news contacts. Occasional evening and weekend work may be required for special events. Primary work location is on-site, though incumbent may be permitted minimal hybrid telework schedule upon request.
King County Library System
Flywheel Digital
eCommerce Media Manager – DSP
Remote – Baltimore or Seattle based
About Flywheel
Flywheel Digital powers the sales segment, providing an end-to-end ecommerce managed services that helps clients accelerate their business. Our proprietary retailer-specific software, tools, and expertise drives sales and brand performance across ecommerce platforms for clients by directly actioning solutions and providing custom data, dashboards, and consultancy.
Flywheel are headquartered in Baltimore in the United States and have recently set up a European hub in London.
Role overview
Media Managers are able to handle client relationships and serve as the “face” of Flywheel in a lead role. They can handle complex clients and issues and bring proactive strategies to the table to help grow sales. Flywheel’s best Media managers are able to effectively communicate at senior levels and have a proven track record of solving complex Amazon challenges. They demonstrate skill at driving business growth and influencing strategic change.
The DSP Media Manager will be creating, monitoring, and tracking online full-funnel marketing campaigns on Amazon as well as omnichannel platforms, focusing on channelling consumers through the Marketing funnel. You will be leading full-funnel marketing strategies, with a focus on setting goals and KPIs against branding and awareness efforts, using high impact mediums like STV, OLV, & Twitch to deliver for our clients.
You will successfully be able to manage large, complex clients independently and lead day to day client engagement around e-commerce media performance and strategy. You will drive the client calls and monitor campaign activity against approved budgets.
The DSP Media Manager will act as a partner for our clients and greater media team and consult with them around investment levels, product assortment, and media backing while highlighting opportunities onsite and helping to rectify any potential issues that may arise.
The ultimate goal for this role is to provide best-in-class service while helping to grow our client’s business and promote the value and philosophies Flywheel brings. As a more senior member of the media team, you will also be tasked with working with our DSP Specialists and helping develop them as they progress in their careers. You will report into our Senior Media Managers or Associate Media Directors.
Key accountabilities
- Be the internal lead in upper-funnel advertising, driving best practices and sharing new to market features and trends within the organisation
- Support internal teams across top tier client engagements to effectively drive our top of the funnel capabilities
- Build and Maintain Key Retail relationships to support business best practices and execution of display activations designed to drive awareness and consideration
- Develop and manage daily, weekly, and monthly reporting, analytics, and performance insights for digital marketing campaigns
- Help Client to plan and develop a budget and then deliver campaigns according to KPIs agreed
- Create, test, measure and analyse customer shopping and purchasing behaviour for improved outcomes
- Lead on DSP strategy discussions with Clients, developing best practises both internally and externally
- Lead & support client calls
- Develop DSP Specialists in their pursuit to move into a “Media Manager” role
- Review display campaign activity and provide analysis on a weekly and/or monthly basis
- If Media and Retail engagement (Full Service), connect weekly with internal Retail team
- Work with teams to identify new opportunities for clients under management
- Work with teams to quickly identify and resolve any client issues
- Identify and provide reminders of value Flywheel drives for our clients
- Other duties as assigned.
This list is not exhaustive and there may be other activities you are required to deliver.
Skills, experience & qualifications required
- Bachelor’s Degree with at least 4 years of account management experience is essential
- 2-4 years experience either buying or managing upper-funnel marketing campaigns
- Experience with Amazon DSP is preferred
- Experience with Trade Desk or another Display platform is essential
- Can clearly demonstrate leading upper funnel display client engagements
- Digital marketing, financial/quantitative analytics experience
- Strong experience in planning and executing marketing strategies
- Strong analytical skills, with adequate knowledge of Microsoft Excel—pivot tables and ‘VLOOKUP’
- Detail-oriented, with strong project management and organisational skills and the ability to work on tight deadlines
- Knowledge of Google Adwords, Trade Desk, DoubleVerify, MOAT, Amazon Retail Analytics, Amazon Vendor Central, Amazon Full Funnel Marketing Services preferred
- Experience in developing, managing, and analysing online promotion campaigns
- Possess strong interpersonal, presentation and communication skills
- Innovative, scrappy, and independent thinker with the ability to influence using data
- Ability to thrive in dynamic and demanding situations with minimum supervision
Salary Range: $92,000-$120,000
What to expect from us:
Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being, and sustainability – whilst giving you control over your benefits.
- Unlimited Paid Time Off
- 401K – Saving Incentive plan
- Medical and Dental Insurance plans
- Flexible Spending Accounts
- Vision benefits
- Great learning and development opportunities
- Life Assurance and Disability insurance
- Option to opt into the Ascential Shares Scheme
About Flywheel
Flywheel Digital is a diverse collection of practitioners who have solved the most challenging problems for numerous Fortune 500 companies on Amazon. We love rolling up our sleeves to figure out the root cause of issues and implement structural fixes to get and keep our client’s business on track. Our team of business managers, search managers, analysts, and software developers work together to provide industry-leading support to the best brands on Amazon. Flywheel are headquartered in Baltimore in the United States and have recently set up a European hub in London. In 2018 Flywheel was acquired by Ascential PLC.
Flywheel Digital
Fathom is a vibrant, forward-thinking company here for the curious, the creators, and the problem solvers, and we’re looking for people to join us who share our passion for making things better every day and help us continue to grow. If you aspire to make a meaningful impact in a fast-paced business and grow your career, this could be the opportunity you’ve been waiting for. You’ll be joining a team with a fantastic culture, where flexibility and work-life balance are among our core values.
The Channel Retention Manager is responsible for retaining Fathom’s small and medium-sized business (SMB) user channel through strategic messaging, content, and other initiatives. In this role, you will harness your analytical and creative expertise to reduce churn.
About you:
Key responsibilities:
Developing content and messaging to retain SMB channel users:
- Creating messaging and content campaigns that aim to increase retention and reduce churn amongst Fathom’s SMB subscribers.
- Offering specific guidance and assistance in implementing messaging and content campaigns as intended.
- Thinking creatively about messages, content, and initiatives aimed at retention and churn goals.
- Delivering decreases across churn metrics and increases across retention metrics for SMB channel.
- Ensuring content is high-quality and strategic by incorporating personal and peer review.
Leveraging data to track and improve effectiveness:
- Tracking results of past and ongoing initiatives to determine effectiveness and identifying areas of opportunity for improvement.
- Working closely with the data analysis team to understand and correctly interpret meaningful results and their implications across this user group.
- Incorporating results into new initiatives and leveraging results to revisit and reinvent existing initiatives.
Testing new initiatives and sharing results globally:
- Actively seeking out opportunities to try new initiatives that could increase retention and decrease churn.
- Testing hypotheses, tracking results, and sharing findings on a local and global level as appropriate.
KPIs:
- Quarterly SMB net upsell targets
- SMB retention/churn
- Peer and manager feedback
Other PIs:
- Net MRR movement
- SMB 3-month NRR
- Reduction in churn risk score
Skills and Experience:
Required:
- Bachelor’s degree from an accredited University or College.
- 2+ years customer-facing, relationship management, or customer success experience, preferably in the software industry.
- Exceptional written communication and content creation skills related to marketing or communication campaigns.
- Ability to apply an analytical approach to problem-solving.
- Strong project management and organizational skills.
What we will offer you:
We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.
If you join our team, you will soon discover that we excel at building strong, enduring relationships, including those with our employees. Employees receive the benefits below and much, much more:
- 30 days total paid time off
- Medical, dental & vision insurance
- 4% 401(k) company match
- Flexible work environment
Fathom is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Fathom
This position will coordinate all direct sales activities relative to those existing / prospective accounts found within the assigned area of responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, increase understanding of the customer/prospect business model, learning what would qualify as true value offerings. Then utilizing Sonoco resources bring forth those value offerings to the customer / prospect. The foremost focus remains on increased profitable sales growth with new and existing accounts to increase our market share striving to enhance Sonoco’s overall position in all our served and potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the activities of these multiple location accounts through the local Sonoco representatives handling these separate locations. This coordination will require clear and concise communication skills and the ability to give a measurable path to achieve profitable sales growth and increase our market share.
What you will be doing:
- Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.
- Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.
- Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
- Provides appropriate personnel with progress reports covering each account plan on a regular basis.
- Establishes and monitors closely a call plan for all customers and prospective customers within assigned area of responsibility and implements changes as required.
- Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends and all other factors impacting volume levels.
- Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
- Maintains up to date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.
- Establishes and maintains multi level contacts at all major existing and prospective accounts.
- Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
- Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
- Develops and maintains territory sales funnel for prospective new business.
- Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets.
- Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
- Assists division marketing with trade shows, conventions, and trade association meetings as requested.
- Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
- Champions new products and services as requested for the region and/or the division,
- Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
- Promotes company goodwill and maintains proper relationships with customers and prospective customers.
- Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
- Complies with all company policies.
This is a Remote-Regional Territory position for the Midwest. The ideal candidate will be located in Ohio, Indiana, Pennsylvania areas.
We would love to hear from you if:
- You have a 4-year undergraduate degree or equivalent experience
- You have 3 years of sales experience minimum
- Proven record of sales prospecting and new business development
- Proven ability to manage multiple sales development projects through a complex development process
- Familiarity with the packaging industry, specifically Film Cores
This is a progression position and level will be based on candidate experience and business needs.
Compensation:
Account Representative: The annual base salary range for this role is from $60,675 to $72,810, plus annual target bonus of 12.5% of base salary
Account Representative II: The annual base salary range for this role is from $82,800 to $99,360, plus annual target bonus of 12.5% of base salary
Senior Account Representative: The annual base salary range for this role is from $94,200 to $113,040, plus annual target bonus of 12.5% of base salary
Sonoco
DIRECTOR OF MARKETING & CLIENT SERVICES
The Director of Marketing & Client Services (DMCS) oversees all the agency’s accounts and the client-facing team members. This is a key role at Brandner Communications (BC). We are looking for a leader who knows how to instill positivity and motivation, build client and team relationships, promote accountability and agency growth.
This individual needs a solid background in senior-level marketing positions. Advanced verbal and written communications skills, analytical thinking, strategy development, personal organization, and strong relationship building skills are a must. A clear understanding of current marketing and advertising trends and application to client strategy is essential.
The DMCS will support the team in the following ways:
Client Management
· Serve as the primary internal stakeholder for assigned clients through driving agency accountability by providing a lens of the clients’ best interest across strategy, data analysis, optimizations, channel expansion, and overall partnership growth.
· Responsible for the overall account health and profitability of clients, providing the executive team with client health updates, when clients are at risk and where there are potential opportunities to grow existing client relationships.
· Serve as the client advocate to ensure that the agency meets client deadlines and/or requests.
· Maintain knowledge of project timelines, scope, and billing requirements for each client.
· Implementing new and innovative strategies while measuring and communicating the business impact of the results to internal and external (client) stakeholders.
· Work with account leads and finance to ensure accurate billing, budgeting, & forecasting.
Leadership & Development
· Provide leadership for the client-facing team and serve on the agency leadership team.
· Establish a clear strategic vision to manage the operational success of accounts and lead strategic plan development.
· Maintain strong and effective teams and mentor individual team members.
Responsibilities
· Ensure that the agency delivers superior work that is strategic and creative.
· Ensures client relations are positive and stable; and that the partners are immediately informed of any potential problems with client/agency relations, budget overruns, etc.
· Reviews campaign conceptual directions to ensure strategic marketing objectives remain in focus.
· Reviews strategies and recommends improvements.
· Reviews major media and public relations plans, and creative strategies before submission to clients.
· Ensures that client performance requirements are met and agency profitability maintained.
· Ensures client needs are properly and efficiently staffed.
· Contacts and forms relationships with senior client personnel.
· Evaluates account supervisors’ performance on at least an annual basis.
· Ensures that all intellectual property requirements are adhered to.
Ideal Candidate
· 10+ years of experience at an agency or for a building industry focused company both in residential and commercial construction. While building industry experience isn’t mandatory it is a bonus.
· Experience and expertise in scoping, pitching, executing, and leading initiatives related to all areas of marketing.
· Proven track record of client growth, strategic planning, and profitability
· Is an out-of-the-box thinker.
· Keeps up with current trends, technology & advancements.
· Ability to manage multiple people, work streams, and projects simultaneously.
· Highly motivated, incredibly resourceful, credible and has built strong relationships with clients and teams.
· A positive and proactive team player who takes the initiative to identify & complete action items and seeks out new opportunities to get tasks done efficiently and effectively.
· A leader with high integrity.
ABOUT US
We say that Brandner Communications is like no other. We do incredible work with incredible people for incredible clients. We are kind of incredible.
THE WORK: “Brand Building For Building Brands” is more than our tagline. It is our purpose. We are one of the leading agencies in the building industry which has intentionally been our ONLY focus for over three decades. Turning What-Ifs into What-Matters is the agency’s rally cry, focusing on results rather than fluff. Trailblazing not following. We are always pushing boundaries and thinking outside of the box… I mean who likes a box?
THE TEAM: The same goes for our employees. We have a team of extremely talented people that have made BC their work home for a long time. It’s much more than a workplace, it’s a family. You will never be pigeon-holed at BC. We want people to grow. We want people to be passionate about the work they do. We want people to be inspired and inspire others.
THE CLIENTS: We are extremely fortunate to have many long-term clients that have made BC their partner for the long haul. You see, we believe it’s about results but also about relationships. Our clients know that we are all-in. After all, when our clients succeed so does BC.
Brandner Communications
About Us
Mercy Housing is working to create a more humane world where poverty is alleviated, communities are healthy and all people can develop their full potential. We believe that affordable housing and supportive programs improve the economic status of residents, transform neighborhoods and stabilize lives.
Mercy Housing Northwest has over 50 affordable housing communities and nearly 3,000 units of housing across the PNW. In addition to real estate development activities, Mercy Housing NW provides robust and nationally recognized resident services programming throughout its real estate portfolio. Our services allow us to utilize our housing as a platform for transformative change for our residents.
Job Summary
The Associate Director of Resident Services will oversee programs, management, and services at each property and provide Case Management in the Mercy Housing Northwest Region. This position will supervise other Resident Services Managers and/or manages Resident Service Case Managers in varying properties and programs in the region and oversee services provided by contracting agencies. This position will work out of one of our properties in the South Seattle area. This position is eligible for a hybrid work schedule.
Benefits
- Generous PTO (earned time-off that starts accruing on Day 1, holidays, winter office closing – Christmas Day to the day after New Year’s off)
- Early-close Fridays
- Variety of health benefit options
- 403b + match, paid volunteer time, Employee Assistance Program, and much more
Duties
- Provide leadership and collaboration in the implementation and development of Case management Programming. Collaborate with Resident Services leadership and other Managers to ensure that all resident services are consistent with and integrated into the national model
- Hire, train, and mentor, and supervise assigned Resident Services managers as appropriate to develop their core skills so they are able to leverage their time to effectively implement Resident Services goals and programs
- Oversee implementation of core program/service components as outlined in the Mercy Housing resident program model and oversees progress toward program outcomes at all assigned sites
- Implement and monitor contracts, agreements, and memorandums of understanding with vendors, agencies, and institutions as necessary for the effective implementation of Resident Services programs in the region
Minimum Qualifications
- Bachelor’s and/or Master’s Degree in Social Work, Clinical Psychology, or related field
- Five (5) years of experience in Case Management and/or counseling
- Five (5) years of experience overseeing the design, implementation, and operations of relevant programs and services
- Five (5) years of experience working with unhoused and/or low and mixed-income population
- Five (5) years of experience in program and staff management
Preferred Qualifications
- Master’s Degree in a related field
- LCSW or related professional license
Knowledge and Skills
- Must demonstrate a commitment to recognizing residents’ knowledge and experience as a valuable resource
- Strong organizational skills
- Must demonstrate knowledge in data collection and analysis
- Excellent interpersonal skills, written and verbal communication, working collaboratively a team environment with diverse cultures and multiple perspectives and lines of authority, and develop effective working partnerships with religious, education and community groups and institutions
- Perform basic computer functions using Microsoft Word, Excel and Outlook
Mercy Housing
At Alderwood Landscaping, we are passionate about landscape design, and it is through our team of talented designers and architects that we can bring to life our client’s dreams for a beautifully crafted backyard resort livingTM space. Our high standards, quality, and awards make us the leader in the industry of landscape design and construction in the Pacific Northwest.
We are currently seeking an experienced Design Department Manager to lead our team of talented designers. This individual will be responsible for maintaining our high standards for design quality while meeting deadlines and keeping on budget for all landscape architecture projects. They will also have amazing design talent, attention to detail, and the ability to train our team of designers to have the same. This is a full-time position working in our beautiful Spokane office.
Skills & Requirements:
· Strong attention to detail
· Expert level proficiency in AutoCAD and proficient in Sketch up, Adobe suite and Microsoft products
· Ability to develop designs and create solutions from concept through construction
· Degree in Landscape Design and/or Architecture or similar preferred
· 5+ years of experience with design-build landscape company
· Strong communication, organization, and time management skills
Primary Responsibilities:
· Manage the Landscape Architecture team to ensure quality of work.
· Oversee all active Landscape Architecture projects within the firm.
· Perform internal Quality Reviews on all Landscape projects.
Compensation & Other Information:
$80k-$130k+/year DOE + Full Benefits (Health Care, Dental, Vision, Life Insurance, Holidays, Vacation, and 401k)
About Us:
With offices serving the Greater Seattle, Spokane, and Coeur d’Alene areas, Alderwood Landscaping continues to exceed expectations in all aspects of design and construction. For over 30 years, our professional team of talented landscape architects, designers, and project managers have transformed thousands of backyards into beautiful resort-style landscapes that complement the natural beauty of the Northwest. The team at Alderwood Landscaping is committed to being the best design-build landscaping contractor in Washington. To see more about us, please visit https://alderwoodlandscaping.com/.
Alderwood Landscaping Architecture & Construction


