San Francisco Casting Calls & Acting Auditions

PREMIERE DIGITAL SERVICES, INC

TITLE: Director, Membership Service

POSITION TYPE: Full Time, Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: San Jose, CA

REPORTS TO: VP, Ticket Sales & Service

POSTING DATED: December 6, 2022

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the NHL’s San Jose Sharks, the AHL’s San Jose Barracuda, SAP Center, Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. We are continually growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether; we are Team Teal.

Position Overview

The Director, Membership Service is a critical part of our vision to pioneer the future of sports and entertainment. Ticket Sales & Service is central to the success of our business, and we are seeking a leader with a clear vision for unparalleled, proactive, and personalized service for our Sharks365 members.

The Director, Membership Service will have a strong background in service but also an understanding of the sales process. The ideal candidate will have an appreciation for developing new and impactful experiences for our members, reimagining what it means to be a season ticket member. They will have a vision of how we evolve with the changing ticketing landscape and how we meet the needs of long-time customers and new audiences alike.

Specifically, the Director will be responsible for leadership of all relationships with our Sharks365 members, both full and partial season, while directly managing a staff of Account Executives. The Director is expected to define departmental strategy, establish processes to maximize staff development, while devising and executing annual plans to exceed established revenue targets, while collaborating with appropriate internal stakeholders.

Essential Duties and Responsibilities

• Continually evolve the member experience, prioritizing ease of use, innovation, and creativity with the intent of creating lifelong memories for our most loyal of fans
• Regularly overdeliver for our members such that “Surprise & Delight” is our baseline
• Be a visible and accessible presence for our Sharks365 universe, engaging fans at games and events and being available for members as needed
• Ensure all promised member benefits are fulfilled timely, including events, in-game recognition, member discounts and others
• Regularly evaluate the membership platform, identifying areas for improvement

STRATEGIC LEADERSHIP

• Develop and share annual strategic plan for Sharks365 memberships
• Hire, train, motivate, and evaluate department staff, with a focus on talent development and creating a championship-caliber service team
• Establish a best-in-class culture rooted in our Pioneering Principles
• Supervise Account Executives responsible for membership experience and retention
• Adhere to departmental budget with clear steps to implement, monitor and appropriately measure plan deliverables

REVENUE GENERATION

• Exceed departmental revenue targets as assigned, with an emphasis on renewal metrics
• Create and oversee incentive programs that motivate the team to reach or surpass their revenue targets
• Provide detailed and accurate sales forecasting as requested
• Install clear staff expectations for strategic member touchpoints
• In collaboration with Brand team, lead and organize all member communication, including call campaigns, texts, email, and social

CROSS-FUNCTIONAL COLLABORATION

• Member of Revenue+Brand leadership group, aligning multiple functions across sales and marketing
• Work in partnership with other key internal stakeholders to solicit feedback and ensure collaboration on projects and campaigns
• Ensure CRM platform is being used effectively to track customer interactions, sales pipelines, and reporting needs
• Be the internal voice of the Sharks365 member base to ensure their perspective is being considered in organizational decisions

Qualifications

• Minimum of 5 years of relevant experience, preferably with 2 years of leadership experience in the sports or live event industry
• Bachelor’s Degree or comparable industry experience required
• Must possess excellent leadership skills with proven track record of people development and service success
• Exemplify and teach excellence in both sales skills/process and customer relationship building practices
• Ability to build successful relationships within the organization and externally with members
• Experience developing and managing a budget
• Advanced level of understanding of Ticketmaster’s Archtics preferred
• High proficiency with the Microsoft suite of products
• Understanding and experience using CRM platforms
• Excellent verbal and written communication skills
• Strong interpersonal skills with ability to problem solve in real time
• Strong work ethic and high intellectual curiosity
• It is imperative that you can work independently without supervision, be self-directed and demonstrate initiative
• Exhibit good judgment and decision-making skills, as well as ability to manage your own time and implement your own schedule

What We Offer

• Competitive compensation (base salary and variable incentive plan)
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
• Pretax Transportation Benefit
• 401K (pre-tax and Roth options)
• Minimum of 10 Paid Holidays and Wellness Days per year
• Complimentary or discounted sports and concert tickets
• Other League & partner discounts
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
• An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
• Potential for flexible scheduling and telework opportunities

This position is not eligible for U.S. work authorization sponsorship.

Salary Range

The salary range for this role is $110,000, $120,000 + variable compensation

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

EEO

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.

San Jose Sharks

About Us:

Buddha Jones is an entertainment marketing company based in Hollywood. For more than 16 years Buddha Jones has collaborated with top content creators to create bold and innovative advertising for the entertainment industry. Our portfolio includes movie trailers, TV commercials, digital and social media campaigns, logos, branding and content creation for a wide range of clients including Warner Brothers, Universal, Sony, Paramount, A24, Netflix, Amazon, HBO, Cinemax, Hulu and others.

Job description

The Graphics Coordinator is an important role at Buddha Jones. They are responsible for coordinating the needs for all aspects of the graphics as it pertains to production and finishing pipelines. The Coordinator works closely with graphics producers and art directors to manage timelines, track artist resource allocation and ensure accuracy in the completion of all graphic requests that support the entirety of Buddha Jones. He/she is highly organized and proactive with a natural ability to collaborate with all members of the team. The Coordinator is a champion for company culture while creating and maintaining best practices within the graphics department.

General Accountabilities

• Support Producers and Art Directors with various needs including to but not limited to: new job number management, meeting organization, capturing meeting notes, distribution of meeting notes and action items, scheduling of resources, processing and tracking of incoming and outgoing assets, maintaining accuracy of timecard/ job number allocation, etc.
• Coordinate and communicate day-to-day scheduling with AV team, including constant communication throughout the day, updating Producers on timing and alerting appropriate parties if any needs arise
• Schedule all internal review with guidance from Producers and Art Directors
• Managing approvals with Art Directors and Graphics Producers to ensure delivery timelines are met
• Partner and point person for Ads on all organizational needs of a project
• Break down client assets to support creative concepts
• In collaboration with Operational Head of Graphics, coordinate on-boarding of freelance personnel including assimilation through introductions, security protocols, server and process training, accounting needs etc
• Coordinate all creative space and equipment needs for full-time and freelance employees, including workstation setup, email, logins, supplies etc
• Maintain security protocols of all security sensitive content
• Manage finishing process from lock to delivery ensuring accuracy and proper specifications.
• Coordinate day-to-day needs of Art Directors, Producers, and creative teams including meetings, supplies, messengers, expensed meals etc. as needed
• Contribute to creative ideation
• Ensure proper archival and wrap procedures are completed for both paperwork and content
• Client communication as needed
• Stay up to date on all competitive activity and new trends in the marketplace.
• Other responsibilities as needed

Skills

• Highly organized and able to work independently
• Strong written and verbal communication skills
• Strong interpersonal skills
• Detail-oriented
• Ability to work under pressure with multiple personality types
• Excited about finding innovative solutions to creative problems
• Self-starter who takes ownership of any situation
• Proactive personality, always looking for new way to help the team
• Adaptive to various creative requirements/asks
• Works well under pressure within tight deadlines
• Understanding of post-production processes
• Ability to listen and engage with different cultures and perspectives
• Positive, service-oriented personality
• Can-do no-job-is-too-small attitude
• Loves organization

Requirements

• Ability to collaborate effectively with a wide range of colleagues, collaborators and vendors with many different personalities
• Knowledge and experience with Adobe essential
• Proficiency/ knowledge of other animation programs a plus
• Ability to assess situations and make things happen with tools at hand with minimal supervision
• Coordination of complex projects while prioritizing and adapting to shifting deadlines and expectations
• Proactive and results-driven, thrive on problem solving
• Flexible and available to support creative team requests at all times
• Able to exercise discretion and keep the strictest levels of confidentiality
• A team player with a positive attitude who enjoys collaborating with others to achieve team goals
• Professional, creative, energetic and resourceful

Buddha Jones

The Media Coordinator will assist the media planning team with day-to-day process and implementation on McDonald’s account.

Responsibilities:

• Interface with internal agency teams (Media Buying, Digital, Accounts) to support media planning needs
• Research and gather data to assist in the development of media strategy and recommendations
• Assist in developing media plan for linear TV, radio, OOH, digital, video and audio streaming
• Assist in issuing and maintaining insertion orders for all media
• Generates and maintains planning documents such as flowcharts, POVs, campaign budget using Excel, PowerPoint, and media software
• Assist in reviewing and verifying media buys to ensure proper execution
• Assist with invoice/billing management
• Keeps current on media trends

Qualifications:

• Proficient with Excel, PowerPoint, and Word
• Excellent verbal, written, organizational, and interpersonal skills
• High affinity to research, numbers, and analysis
• Detail oriented with exceptional curiosity, critical thinking, and solution driven capabilities
• Ability to handle multiple tasks
• Bachelor’s degree
• 0-1 years agency/media planning experience

Davis Elen Advertising

If you are a Senior Game Producer with experience shipping AAA titles, please read on!

We are a new gaming studio working on a completely new living, online, cooperative multiplayer IP for PC and the future. We’re making a fresh take on the ARPG genre, with an emphasis on thrilling combat, meaningful cooperative play, and a truly enjoyable gameplay experience!

We are looking for a Senior Game Producer that has experience managing and overseeing game development life cycles. You should be prepared to implement procedures to ensure effective project roadmaps for a successful game launch.

What You Will Be Doing

• Develop procedures to ensure that all project objectives are met
• Collaborate with all departments to promote effective and open communication on project reqs
• Create and maintain project schedules, roadmaps, and strategies for teams objectives
• Help identify and correct project pipelines for multiple departments (world building, gameplay systems, AI/enemies, etc.)

What You Need for this Position

At Least 5+ Years As a Senior Producer, That Has Shipped At Least 2x Games To PC Or Console, And Knowledge Of

• Game Production
• Project Plans
• Game studio goals
• Scheduling
• Product Roadmaps
• Leadership
• Dev team management

What’s In It for You

Employees are covered by a medical, dental, vision insurance plan and will have access to unlimited PTO. Employees are able to enroll in the company’s 401k plan, which comes with a 3% match, along with being eligible to equity options.

So, if you are a Senior Game Producer with experience shipping AAA titles, please apply today!

Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Ian Henderson

Email Your Resume In Word To

Looking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:

[email protected]

• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : IH1-1712512 — in the email subject line for your application to be considered.***

Ian Henderson – Lead Recruiter – CyberCoders

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

CyberCoders

At Visual Concepts, we believe great games are made by diverse and empowered teams with a shared passion for play. As one of the world’s top game development studios, we have shipped over 100 multi-sku titles to critical acclaim and commercial success. Our teams are independent and entrepreneurial. Our studios in Agoura Hills, Novato, Orange County, Budapest, Shanghai, Austin, San Jose, Vancouver and Seoul are committed to artistry and technical innovation, offering top candidates the opportunity to learn and grow with some of the smartest and most creative minds in the industry.
What We Need
Our Foothill Ranch studio is looking for a seasoned Producer to join our development efforts on an unannounced, open world driving game with a major license. This AAA title is targeted at multiple platforms. Within this role, you will be joining our Production team which is responsible for overseeing the product development team in delivering high quality features while also helping to manage the overall project scope, quality, and schedule.
What You Will Do

• Partner with the production team and project leadership to organize and manage a multidisciplinary game development team
• Participate in defining project deliverables and priorities while preemptively mitigating risks
• Take part in defining feature scope and help keep it in bounds
• Own an area of development and/or special project throughout its stages of development – from concept to completion
• Set up and maintain efficient processes and methodologies
• to optimize team engagement, efficiency, and communication within and across internal and external groups
• Help define production processes and workflows, always improving the way we build games
• Contribute to a positive studio environment

Who Will Be A Great Fit

• 4+ years of production roles on game development teams
• Shipped at least 1 AAA console game as a Producer
• Experience leading an internal, multidisciplinary development team or area of focus
• Expert knowledge of industry-standard project management methodologies (waterfall, agile, etc.) and the value and place of each
• Experience with steering ambiguous ideas into actionable items
• Experience identifying and navigating through project risk, whether game-related or business (operations/publishing/legal/licensors etc.)
• Experience owning schedules, budgets, and scoping
• Broad familiarity with task-tracking solutions, including Jira
• Strong analytical, technical, and project management skills
• Possess excellent interpersonal skills, combining leadership and diplomacy
• Experience with unreal engine a plus
• Love for video games (not just ours!)

To learn more about Visual Concepts and our studio locations, check out our website at www.vcentertainment.com
Visual Concepts

USIM is a full-service, integrated, media planning and buying agency. We align the most successful and efficient media strategies with the goals of our clients, regardless of channel. This position is key and covers either one major account or a portfolio of clients.

Working with USIM leadership, this position will be critical to managing and growing client business. In this role, the AMD has the opportunity to help shape the client’s complete media strategy and work closely with creative teams.

You are perfect for this role if you love and are curious about data analytics and how that affects the bottom line/translating day-to-day data into a “business story”.

RESPONSIBILITIES

• Strategy: AMDs are the primary authors of client media strategies
• Measurement Strategy: AMDs are responsible for working with the client to create clear actionable measurement strategies.
• Briefs: AMDs need to be able to create and deliver clear concise briefings for USIM vertical services so that they can deliver buys and ideas that effectively map back to the media strategy and KPIs.
• Working with our vertical services: search, social, programmatic, broadcast, etc.
• Leading in the creation and presentation of media plans.
• Implementation: Directly/indirectly overseeing the execution of media plans by buying teams and ensuring that results are reported in a way that is insightful, timely and accurate.
• Talent Development: Building teams that are smart, strategic, client-facing, ready to be promoted.

QUALIFICATIONS & SKILLS:

• Minimum 7 years in media, including working in the digital media buying & planning space (prior agency experience required)
• Hands-on expertise with DSPs (DV360, Google Ads, TTD) or Facebook Ads required.
• Proficient user of digital ad trafficking tools (Campaign Manager)
• Complete knowledge planning, buying and reporting processes for all major media.
• Experience against various media buying strategies; self-service, managed service, partner negotiations.
• Ability to effectively utilize media research and reporting resources.
• Strong, up to date understanding of Search, Social, Programmatic, new TV models, tagging, ad tech, audience segmentation: tracking and tagging, database modeling, emerging media.
• Baseline working knowledge and understanding of offline media, DR, CRM
• Strong analytical abilities and quantitative skills, including math proficiency.
• Ability to analyze data and deliver meaningful insights and actions.
• Technical proficiency, particularly with media systems and MS Excel, Word and PowerPoint
• Excellent written and verbal communication and presentation skills
• Ability to work successfully with teams, handling multiple projects and meeting tight deadlines under pressure.
• Ability to lead a team and develop its members to get them to the next level. This includes the ability to interview, evaluate and hire successfully.
• Happy to “work down”, working with teams to get work done, even if this means working below the AMD level.
• Possessing excellent client services skills
• Solid financial management skills

EDUCATION & EXPERIENCE:

• Bachelor’s degree, preferably with a concentration in advertising, marketing, business administration, and communications

USIM