New York Casting Calls & Acting Auditions

Communications Manager

EQT is recruiting an experienced Communications Manager in New York to join its growing global communications team. We are looking for someone with media engagement experience, strong project leadership skills, and a strategic mindset who would like to be part of a purpose-driven global investment organization.

About the role

As a Communications Manager at EQT, you will be responsible for communications strategies for firm announcements, including M&A and fundraises, as well as supporting the firm’s ongoing profile-raising strategy in the U.S. You will work hand-in-hand with the head of North American Communications and the rest of the global communications team, across Europe and Asia, while having the autonomy to shape and deliver your own communications strategies. The position is based in EQT’s U.S. headquarters in New York City (The Grace Building).

About you

You should have media engagement experience, including proactive pitching, excellent writing and project management skills, and be comfortable collaborating across functions and geographies. You will be a digital native, motivated by working in an international, high-paced, and ever-changing atmosphere. You want to learn on the job, are entrepreneurial, and are excited to join a firm that is growing and changing rapidly. Your interest in people and building relationships is important to your success.

About the EQT Communications team

You will work in a growing diverse global team with members based in Stockholm, New York, Hong Kong, London, and Copenhagen. The team is fully integrated into EQT’s global business of nearly 2,000 employees working from offices in 23 countries across Europe, the Americas, and Asia-Pacific.

Responsibilities include:

• Proactive and reactive media relations, including story-mining and pitching
• Developing and executing communications strategies for portfolio company M&A, fundraises, and other significant announcements
• Preparation of communications materials, including communication plans, press releases, key messages, Q&As, etc.
• Working cross-functionally with EQT’s investment, fundraising, legal, business development, and shareholder relations teams.

Desired skills and profile

• 5 – 7 years of relevant work experience within communications, in-house or at a PR agency
• Private equity or financial services experienced preferred
• Excellent writing skills
• Significant project management experience
• Comfortable moving from high-level strategy to hands-on execution
• A self-starter that thrives in an ambitious, innovative, and global environment

About EQT

EQT is a purpose-driven global investment organization focused on active ownership strategies. With a Nordic heritage and a global mindset, EQT has a track record of almost three decades of delivering consistent and attractive returns across multiple geographies, sectors, and strategies. EQT has investment strategies covering all phases of a business development, from start-up to maturity. EQT has 126 billion in assets under management within two business segments – Private Capital and Real Assets.

Base salary range: It is expected that the base annual salary range for this New York City-based position will be $150,000 to $200,000. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.

EQT is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

EQT Group

Creating A Healthier Way of Living

Rinnai America Corporation is the leader in tankless water heating, a technology that is growing rapidly as businesses and homes “yank the tank” and convert to an efficient, endless supply of hot water and the only tankless water heating manufacturer in the US. We have a commitment to our employees and a strong, accountable culture with a practice of giving back to our communities.

Rinnai America Corporation (RAC) is looking for RAC-STARS! Check out why Rinnai is the hottest place to work https://www.rinnai.us/about/why-rinnai.

What does a Regional Service Manager do at Rinnai?

This position exists to develop and manage Rinnai’s field service network throughout the assigned region and to provide technical support, as needed, in resolving escalated product issues. The position will provide product training throughout the region and will support, as necessary, major product installs, ensuring proper sizing and installation for the project.

• This position will manage a territory that includes New York City, Philadelphia, Baltimore, Richmond, Pittsburgh & Washington D.C.
• Salary Range: $96,403 – $119,553 base annually

Responsibilities

What you will do:

• Establish an authorized service network within the region of responsibility for in home/onsite service of product manufactured and sold by Rinnai.
• Negotiation of all labor rates for authorized service agreements within the region of responsibility
• Monitor the quality of service being provided by authorized service agents and where necessary develop individual improvement programs for identified service agents not performing to required standards
• Provide ongoing technical training to areas Sales Representatives, customers, Installers, and authorized Service agents
• Provide support, as needed, in addressing and resolving escalated field product performance issues
• Provide support on major commercial product install projects ensuring proper sizing and correct installation of products used in the project.
• Provide developmental support to Rinnai’s Regional Service managers and off-site Technical Specialists located throughout North America.
• Serve as liaison between the field and Rinnai’s Engineering department in the identification of possible performance or quality issues and gathering of information in support of the same
• Provide support on major product install projects ensuring proper sizing and correct installation of products used in the project
• Interface with local code officials to address and work through identified code issues
• Represent Rinnai on off site visits and/or liability investigations as required.
• Maintain company provided tools, equipment and property.
• Ensure all activities involved in comply with established legislative laws and/or Company policies and procedures

Requirements

KNOWLEDGE

• Bachelor’s degree and/or equivalent experience in a related field of study such as electrical, electronics, plumbing systems, hydronics, and/or boiler systems. Engineering degree preferred.
• Plumbing/HVAC/Electrical or Gas License is required.
• Minimum 10 years troubleshooting experience with residential and commercial gas water heaters and boiler systems.
• Previous experience in training/teaching required.
• Minimum of 2 years’ experience in managing a territory preferred

Skills

• Must possess excellent communication skills, both written and verbal, with the ability to present in front of groups.
• Must be a self-starter with the ability to work both individually and in a team environment.
• Ability to multitask.
• High degree of technical and analytical skills.
• Ability to work with various levels of people, customers or teams.
• Knowledge in use of Word, Excel, Power Point and various web-based tools. Customer / Quality discipline

Abilities

• Ability to lift to 75 lbs.
• Ability to travel up to 75% and submit expenses for reimbursement weekly.
• Ability to safely operate company provided tools, equipment and property.
• Professional approach; confidence in dealing with people
• Commitment to achieving established business goals
• Strong technical / customer service orientation
• High level of personal integrity and honesty
• Team player, able to operate with a great deal of independence

Physical Requirements

Physical Activities

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. Moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Remaining in a stationary position, often standing, or sitting for prolonged periods. Moving about to accomplish tasks or moving from one worksite to another. Adjusting or moving objects up to 75lbs and repeating motions that may include the wrists, hands and/or fingers. Constantly communicating with others to exchange information. Operating motor vehicles or heavy equipment. Assessing the accuracy, neatness and thoroughness of the work assigned.

Environmental Conditions

Occasionally low and high temperatures. Outdoor elements such as precipitation and wind. Noisy environments. Hazardous conditions. Poor ventilation. Small and/or enclosed spaces. No adverse environmental conditions expected

Physical Demands

Constant sedentary work that primarily involves sitting/standing. Occasionally, Light work that includes moving objects up to 20 pounds. Medium work that includes moving objects up to 50 pounds.

Benefits

Medical, Dental, Vision, and Prescription

Flexible Spending Account (FSA) options for

Medical and Dependent Care

Paid Time Off (PTO), Floating Holidays (FH)

Paid Holidays

401(k) Plan with Company Match

Company Paid Life Insurance

Voluntary Life Insurance

Short- and Long-Term Disability

Professional Development

Tuition Reimbursement

Annual Incentive Plan (AIP)

Referral Bonuses

Paid Volunteer Community Service Day

Tobacco and Drug-Free Campuses

Employee, family, and friend’s discount

Rinnai America Corporation is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Rinnai America Corporation

Description

A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.

Primary Responsibility:

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.

Direct Reports as assigned:

Customer Experience Lead(s) and / or Associates

All Store Leadership Team responsibilities include:

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.
• Conducting associate observations
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Managing labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, staffing & onboarding, and shipment processing.

Qualifications

• Passion for Victoria’s Secret Brand.
• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
• Experience with influencing cross-functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 3+ years of retail leadership experience preferred

An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hires individuals authorized for employment in the United States.
Victoria’s Secret & Co.

This position will coordinate all direct sales activities relative to those existing / prospective accounts found within the assigned area of responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, increase understanding of the customer/prospect business model, learning what would qualify as true value offerings. Then utilizing Sonoco resources bring forth those value offerings to the customer / prospect. The foremost focus remains on increased profitable sales growth with new and existing accounts to increase our market share striving to enhance Sonoco’s overall position in all our served and potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the activities of these multiple location accounts through the local Sonoco representatives handling these separate locations. This coordination will require clear and concise communication skills and the ability to give a measurable path to achieve profitable sales growth and increase our market share.

What you will be doing:

• Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.
• Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.
• Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
• Provides appropriate personnel with progress reports covering each account plan on a regular basis.
• Establishes and monitors closely a call plan for all customers and prospective customers within assigned area of responsibility and implements changes as required.
• Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends and all other factors impacting volume levels.
• Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
• Maintains up to date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.
• Establishes and maintains multi level contacts at all major existing and prospective accounts.
• Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
• Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
• Develops and maintains territory sales funnel for prospective new business.
• Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets.
• Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
• Assists division marketing with trade shows, conventions, and trade association meetings as requested.
• Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
• Champions new products and services as requested for the region and/or the division,
• Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
• Promotes company goodwill and maintains proper relationships with customers and prospective customers.
• Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
• Complies with all company policies.

This is a Remote-Regional Territory position for the Midwest. The ideal candidate will be located in Ohio, Indiana, Pennsylvania areas.

We would love to hear from you if:

• You have a 4-year undergraduate degree or equivalent experience
• You have 3 years of sales experience minimum
• Proven record of sales prospecting and new business development
• Proven ability to manage multiple sales development projects through a complex development process
• Familiarity with the packaging industry, specifically Film Cores

This is a progression position and level will be based on candidate experience and business needs.

Compensation:

Account Representative: The annual base salary range for this role is from $60,675 to $72,810, plus annual target bonus of 12.5% of base salary

Account Representative II: The annual base salary range for this role is from $82,800 to $99,360, plus annual target bonus of 12.5% of base salary

Senior Account Representative: The annual base salary range for this role is from $94,200 to $113,040, plus annual target bonus of 12.5% of base salary

Sonoco

About NYC Health + Hospitals

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Job Description

Under general supervision, directs, administers and coordinates the operations of a volunteer services department which is utilized on a collateral basis or auxiliary basis within the Corporation’s hospitals and health care centers.

General Tasks And Responsibilities Will Include

• Develops and promulgates operating policies, procedures and guidelines for adherence to broad objectives of volunteer/non-employee services department.
• Recruits, interviews, selects and assigns volunteers and non-employees.
• Develops formal orientation courses for volunteers and non-employees.
• Establishes standards of performance, sets priorities and evaluates volunteer/non-employees in the performance of their duties.
• Reviews and evaluates volunteer/non-employee service operations to determine if functional activities are smoothly integrated within the overall operational programs of the health care facility; makes appropriate changes in conformity with hospital standards.
• Develops new programs to broaden the placement and contribution of volunteers/non-employees throughout the hospital.
• Coordinates the volunteer/non-employee services with those of other hospital organizational units by conferring with hospital department heads and community agencies for the specific type of services needed and makes appropriate services and staff available accordingly.
• Serves as a mediator between staff and volunteers/non-employees.
• Confers on budgetary and related matters including policy issues and activities of department
• Maintains liaison with hospital key officials, community agencies and other hospital services to exchange information of mutual benefit.
• Participates in meetings and conferences at hospital and with community agencies.
• Prepares activity reports and special studies governing the scope of activities.
• May assist auxiliary committee through provision of supportive and publicity services in its operations.

Minimum Qualifications

• A Baccalaureate Degree from an accredited college or university in Public Administration, Personnel Administration, Public Health, Health Care Specialization, or Psychology or equivalent discipline; and,
• Two years experience in health and medical service administration or management and functions in a managerial or supervisory capacity; or,
• A satisfactory equivalent combination of education, training and experience.

NYC Health + Hospitals

As the Client Service Representative you are the first contact the clients have; this is where first impressions are made. The person in this position must be able to recognize and meet the client’s needs, which include feeling welcomed and comfortable, being understood, receiving timely service, being remembered and recognized, and feeling appreciated.

Responsibilities

• You demonstrate the ability to accomplish tasks, knowing when to ask for assistance
• You display excellent communication skills with your peers, clients, and team
• You greed clients and patients by name in a friendly manner
• Recognizing and meeting clients needs
• Making pets feel welcomed
• Answering and facilitating incoming calls according to hospital policies
• Learn to use basic medical terminology, abbreviations, and key medical terms
• Recognizing severe/serious cases in need of immediate attention
• Keeping animals isolated from others when necessary
• Performing opening and closing procedures
• Make and confirm client appointments includes making sure the appointments flow easily
• Answering phones and directing clients to speak with a veterinary technician or veterinarian for all medical advice
• Making sure all files are kept neat in alphabetical order and client information is legible as well as current on addresses and phones numbers.
• Preparing patient charts for surgical procedures, and drop offs for technicians and doctors
• Ensuring patient medical records are obtained prior to appointments and added to patient records
• Keeping desk and reception area neat and organized, making sure all forms, paperwork files, tags and prices lists are out and available for the Doctors, veterinary technicians and veterinary assistants as needed.
• Collecting fees for services, writing up sales slips/receipts, and dismissing patients.
• Doing daily receipts.
• Be a vital member of the veterinary team working with veterinary technicians, veterinary assistants, and veterinarians

Qualifications

• High school diploma or equivalent.
• You are passionate and motivated to provide exceptional customer experience.
• You love working with animals and people and recognize that owners are an extension of their pets.
• You posses excellent customer service and communication skills.
• You are comfortable adapting to new scenarios, willing to learn new techniques, and think outside of the box
• You have excellent phone etiquette
• You are comfortable working in a paperless environment (using computer systems, PIMS systems, and credit card processing systems)
• You have the ability to work in a team oriented environment and are happy to pitch in wherever and whenever you are needed
• You possess a positive attitude and demonstrate excellent interactions skills with clients and animals in the reception area.
• You are able to handle money transactions accurately and with honesty.
• You posses sound decision-making and multi-tasking skills while working in a fast paced and sometimes stressful environment.
• Availability to work nights, weekend, and some holidays.

URvet Care Primary and Urgent Care

Senior Customer Success Manager – Publishers – AdTech – NYC Hybrid

The Role:

• This role came about through expansion.
• It’s an individual contributor role in which you’ll be the face of the company to publishers.
• You’ll be responsible for managing the relationships with customers.
• Support with onboarding and software integration processes for large media publishers by coordinating internal and external resources.
• Support the team in monitoring and analysing performance metrics in order to grow revenues and identify upsell and expansion opportunities.
• Communicate business intelligence from partners to the product management team in regards to new product development features.
• Be a product expert!
• This is a hybrid role, and you are required in the office two days per week. Most people go in on Tuesdays and Thursdays.

The Company:

• Global company with offices across North America and EMEA
• They made several acquisitions in the last 18 months – each brought different capabilities related to AdTech/ Media
• Unicorn company – valuation close to $2 Billion
• Total funding is nearly $400M to date across several big rounds
• Backed by well-known and reputable investors
• Big, open and bright office in Soho with lots of plants. They do Thursday afternoon Happy Hours and have stocked beer and wine fridges as well as other social events for all employees.
• Catered lunches on office days.

The Ideal Candidate:

• 3-6 years’ experience in customer service/ customer success roles
• Experience in the Media or AdTech space or agency sales in a Media company
• Experience working with Publishers

What You’ll Get:

• $115,000 – $125,000 base, $40,000 uncapped commission on top
• Share Options, medical, dental, vision, 401k match, Life and Accident Insurance, unlimited PTO

Job code: 47464

Finlay James

Role: Associate Vice President – Director, Transformation Services

Location: United States; remote

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Director, Transformation Services!

Your responsibilities in this role include being part of a team supporting our Transformation Partners to lead and execute strategic projects, with leading companies, to drive transformation through our Digital, Analytics and Consultative capabilities with our industry leading methodologies.

Responsibilities

Evaluate the structure, policies, operations, current tech stack, people and ways of working of a client and recommend a transformation vision including process, products, and data, that enable the client to achieve its goals

Translate recommended transformation vision into a set of requirements and customer roadmap

Leverage our standard methodologies in the delivery and implementation of project/program scope to drive business value for our clients

Independently run large scale programs for global clients

Execute project activities and produce deliverables in accordance with Statement of Work (SOW) agreements

Establish strong relationships in key & prospective accounts to understand their priorities and state of their business; use that knowledge to provide strategic recommendations that enable the overall success of their business

Partner with sales and Transformation Partners to identify new buying centers within accounts where we can drive growth by aligning our digital/analytics/domain offerings to client problems

Support business development by crafting case studies to support in further business development

Solidify business requirements and design solutions

Research industry and domain best practices and trends to improve internal offerings and solutions to our clients

Keep teams and services apprised of relevant trends and opportunities that can add value to our clients and accelerate our growth

Constantly build and maintain subject matter expertise

Identify opportunities for expanding Genpact services to drive business value across client engagement

Build industry relevant digital offerings that can be standardized, repeated and scaled

Invest in the Genpact brand by developing and publishing industry relevant white papers

Responsible for the full end-to-end lifecycle of direct reports including hiring, onboarding, assessing, and evaluating performance and firing team members.

Provide leadership to the team through coaching, mentoring and development of staff

Consults with leadership and HR on sensitive and difficult employee situations and issues

Builds meaningful relationships and community within the team

Ensure new staff are trained in an efficient and effective way

Handle scope and deliverable quality including full lifecycle traceability in documentation across project workstreams

Qualifications we seek in you!

Minimum Qualifications

Bachelor’s degree or Masters/MBA in the either of the following disciplines: business, finance, supply chain, accounting, analytics, engineering, or data management

Required relevant years of experience in consulting

Demonstrable expertise in relevant industry and applicable domains

Thorough understanding of digital and analytical trends within industry

Project management experience and exposure to Agile/Scrum methodologies is an advantage

Experience with collaboration and facilitation techniques

Knowledge of project planning techniques

Proficient in Microsoft Office – Excel, PowerPoint, Word

Excellent problem solver, hyper logical and goal-oriented thinker

Excellent communication & interpersonal skills – verbal and written

Excellent presentation skills – in person & virtually

Ability to work effectively in team environments

Able to create & maintain relationship easily

Ability to thrive in ambiguity

Preferred Qualifications/ Skills

Masters/MBA in the either of the following disciplines: business, finance, supply chain, accounting, analytics, engineering, or data management Experience with MIRO, MS Visio, and various project management applications

The approximate annual base compensation range for this position is 100,000 to $125,000.The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Genpact

Are you a strategic thinker and a seasoned leader? Our client is seeking a dynamic and visionary Director of Services to lead their team and embark on a journey of innovation and success. This organization prides itself on the ability to continuously develop to meet its client’s needs and deliver exceptional services that exceed their expectations. In this role, you will have the opportunity to work in the heart of the organization growing and building their services division. This role offers creativity and autonomy for you to analyze and evaluate all current service processes and build best practices.

The ideal candidate must possess:

• Experience in HVAC and logistics/transportation industry
• 7+ years of experience in service
• Must be smart, hungry, and driven to succeed
• Incredible benefits and full pay for continued learning

Location is flexible due to the hybrid model: Candidate must be within 2.5 hours of their White Plains location and can travel for onsite needs.

• New Jersey
• New York
• Connecticut

Culpeo HR

Description
At Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store Manager.
Primary Responsibility:

The Customer Experience Manager is responsible for driving and growing top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Customer Experience Manager supports operational excellence through maintaining visual standards, payroll management, and merchandise availability.
Direct Reports as assigned:

Customer Experience Lead(s) and / or Associates
All Store Leadership Team responsibilities include:
Leading and demonstrating company values within the store.Delivering exceptional customer experiences in the role of the Customer Sales lead through coaching, zoning, team selling and personally selling.Conducting associate observationsDisplaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.Linking results to behaviors and actions to drive top-line sales.Managing labor hours within the store to drive top line sales and profit.Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.Demonstrating and leading company policy and procedures.Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, staffing & onboarding, and shipment processing.
Qualifications
Passion for Victoria’s Secret Brand.Ability to improve customer satisfaction and drive customer loyalty.Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.A sense of self-awareness with an interest in seeking feedback to improve and develop.Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.Ability to monitor/track progress and incorporate feedback into decision-making.Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.Experience with influencing cross-functional partners in informal and formal settings to get things done.Ability to work nights, weekends, and a flexible schedule.Ability to stand for long periods and frequently bend, kneel, and lift.Ability to use technology (headsets, mobile devices, computers).3+ years of retail leadership experience preferred
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status or any other protected category recognized by state, federal or local laws. We only hires individuals authorized for employment in the United States.
Victoria’s Secret & Co.